MikeGE
Member
- Joined
- Apr 7, 2019
- Messages
- 671
mwolczko said:MikeGE said:What exactly is "the right thing" Mafell is not doing?
The hallmark of a premium brand is support. They should offer to inspect the unit, at no cost, and if it failed because it was defective, fix or replace it for free. And otherwise offer a repair at reasonable cost.
I agree up to a point; however, the support begins with returning the failed three-year old tool to the service center for evaluation and an educated quote. I might have missed it, but I can't see where the OP has done this. Receiving a quote for a component is not the same as sending it in for a thorough evaluation.
I didn't go to Mafell repair school, so I am not able to determine if the cost to receive, inspect, diagnose, remove and replace, test, QA/QC, and ship a failed P1CC for £357 is unreasonable. Nor would I be able to speculate that the problem was a failed motor and not a broken wire or something less expensive to replace or repair.
If I had such a tool and the quote from the service center was 85 percent of the cost of a new tool with a fresh warranty, I would have to evaluate how much I loved and missed the tool and think of all the good times we had together before deciding to make it better, replace it with a newer version, or change brands.