**Special Offer for FOG members**

joiner1970 said:
scholar said:
Ordered mine Friday lunchtime, but not heard anything yet - maybe an email confirmation would be possible?

Cheers

Yeah confirmation email would have been good , but mines arrived ok so guessing yours is on it's way.

Still nothing, not even an email....

Pretty shabby really as I would have thought if the dealer wants to exploit this forum, he might just keep an eye on it for customer concerns. 

Well, once bitten, twice shy.

Cheers

 
Ordered Late thursday night got yesterday,

No e-mail confirmation but got items [smile]

I guess Ewan is swamped with orders??

Regards
Leigh
 
Hi Guys,

Sorry for going quiet, and also sorry for the lack of a confirmation. As I said, we are new to this and clearly still making mistakes!

On future orders we will confirm the dispatch, and i can assure you same day dispatch.

Also if you have any problems with your order, please contact us via email ASAP. We send via the Royal Mail and up until now haven't had any problems.

Kind Regards

Ewan

 
Ok, so after having a look into the Airmail. We can now offer it for £6.57 anywhere in the world.
This is fully tracked and signed for on delivery.

The reason for the slow reply was due to me wanting to find the best service available for you.

Let me know if this is any good.

Regards

Ewan
 
??? Just tried to order pencils + 10 inserts, The price was 12.97 + .90p delivery.
When I went to purchase I was told the Transaction was blocked as seller could not receive funds???

Any answers Ewan?
 
Umbro said:
??? Just tried to order pencils + 10 inserts, The price was 12.97 + .90p delivery.
When I went to purchase I was told the Transaction was blocked as seller could not receive funds???

Any answers Ewan?

Umbro are you talking about eBay ? To get the fog offer prices you need to just PayPal your order don't use ebay. The details are above somewhere , read the whole thread.
 
I ordered on 20 June
Not received yet
Mailed over weekend said would be in touch Monday
Still not heard anything
Crap service
 
Hi, FESTASTIC.

Sorry to hear we have had problems with your order. Do you want to drop us an email to confirm your contact details please.
I will get it sorted out straight away.

We have had over 100 orders to dispatch in the last two weeks, we have had problems with 3 of them. All of which have been caused by Royal Mail re-weighing the package and deciding we haven't paid enough postage. This isn't an excuse for the poor communication I'm just trying to put into perspective the volume of order vs the frequency of problems.

Drop me an email and I will get it sorted out straight away.

Regards

Ewan
 
i just ordered a black marker, pencil and refill pack from Artisan Tool Company (USA)  easy to order and very reasonable shiping  $2.41 for my order (pretty sure they only accept paypal)

ill let you know when i get them and how i like them!

John
 
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