Taking advantage of the 30 day return policy

[Brandon]

So my 5 year old Domino 500 died today. I'm in the middle of two projects that can't wait the week and a half for the repair process, assuming it can be repaired.
My local dealer didn't have a demo to lend me so I decided to buy a new one to use until I get mine back and am deciding whether it's in bad taste to simply return it when mine comes back. I could also just sell it here or ebay for a slight loss.
Part of me feels guilty about taking advantage of the 30 day policy but the rest of me thinks about the $20,000 or so I've spent on Festool, not to mention Festool not feeling at all bad about ridiculous yearly price increases.
Any thoughts?

 

[peter halle]

Brandon, only you can decide what is right for you.  You have to look at yourself in the mirror.

I couldn't do it and look myself in the eye.

Peter

 

[erock]

I think it would be bad taste on your part for returning the new domino.

You already know what the tool is capable of.  You've been using one for the past 5 years.  So it's not like the tool doesn't fit your

needs. 

Is it Festools or the dealers fault that the domino that you've been using died?  So why put them through the return process?

Is it frustrating having a tool die during a project?  Sure !    But who's to blame for the tool problems?  Stuff happens, that's life.

If I was you, I would sell the new domino here on the FOG after you're done with it.  Even if it's at a little loss.  With the price increase

coming, and you sell after April 1.  You shouldn't have a problem selling it.    Or, role the dice on eBay,  maybe you'll make out in

a bidding war between two guys wanting to buy your domino. 

Just my two cents.

Eric

 

[mike_aa]

Or you could sell the old one when it comes back from repair and keep the new one with the three year warranty.

Mike A.

 

[Brandon]

Selling it here after I get mine back is indeed what I will likely do. Peters comment is a bit over the top to me, I'd have no problem like looking myself in the mirror, I have no doubt that no one at Festool has an issue looking at themselves in the mirror as they increase prices.
I thought about keeping the new one and selling the repaired one as well. Honestly I don't like the new indexing pins as much as the old style but maybe it will grow on me.

 

[mr-gobby]

Maybe speak to the dealer about your dilemma, you'll soon know how they feel about it and if it's the dealer who's seen you go through that much cash then you might be surprised, failing that keep both or keep one its your call

 

[GPowers]

Selling it here after I get mine back is indeed what I will likely do. Peters comment is a bit over the top to me, I'd have no problem like looking myself in the mirror, I have no doubt that no one at Festool has an issue looking at themselves in the mirror as they increase prices.
I thought about keeping the new one and selling the repaired one as well. Honestly I don't like the new indexing pins as much as the old style but maybe it will grow on me.

Swap the fences.

 

[Brandon]

I wasn't sure that the fences were interchangable, thanks.
My dealer said he had no problem if I opted to return it, I just feel bad about doing it. I think I'll just sell it here in the end. Expect to see a minty condition Domino in the classifieds in a couple weeks, ha. Thanks all that  posted their opinions

 

[countrysideworkshop]

I wasn't sure that the fences were interchangable, thanks.
My dealer said he had no problem if I opted to return it, I just feel bad about doing it. I think I'll just sell it here in the end. Expect to see a minty condition Domino in the classifieds in a couple weeks, ha. Thanks all that  posted their opinions

If you decide to sale, let me know. I have the cash in hand and will be buying a domino in the next 15 days!

 

[peter halle]

My comment had to do with buying a tool with no intent of keeping it after you're done with your project.  I don't operate that way.  If I bought the tool and had no experience with it and tried it out and it didn't suit my needs then I would have no problem returning the tool.

You admitted in your initial post that doing so would make you feel kinda guilty.  Then you threw in the part about trying to justify the possible action based on how much you have spent and how the prices have gone up.

I have a personal issue - you asked - with a scenario like the above.  If you buy a tool and then sell it then there is no issue in my mind.  Sorry If I wasn't clear.

Peter

 

[Srbrownjr175]

Eric please explain the price increase.....I was just about to pull the trigger on a 500.  Is the increased price due to a change.  Sorry I'm a little behind on the intel. 

Steve

I think it would be bad taste on your part for returning the new domino.

You already know what the tool is capable of.  You've been using one for the past 5 years.  So it's not like the tool doesn't fit your

needs. 

Is it Festools or the dealers fault that the domino that you've been using died?  So why put them through the return process?

Is it frustrating having a tool die during a project?  Sure !    But who's to blame for the tool problems?  Stuff happens, that's life.

If I was you, I would sell the new domino here on the FOG after you're done with it.  Even if it's at a little loss.  With the price increase

coming, and you sell after April 1.  You shouldn't have a problem selling it.    Or, role the dice on eBay,  maybe you'll make out in

a bidding war between two guys wanting to buy your domino. 

Just my two cents.

Eric

 

[countrysideworkshop]

Eric please explain the price increase.....I was just about to pull the trigger on a 500.  Is the increased price due to a change.  Sorry I'm a little behind on the intel. 

Steve

I think it would be bad taste on your part for returning the new domino.

You already know what the tool is capable of.  You've been using one for the past 5 years.  So it's not like the tool doesn't fit your

needs. 

Is it Festools or the dealers fault that the domino that you've been using died?  So why put them through the return process?

Is it frustrating having a tool die during a project?  Sure !    But who's to blame for the tool problems?  Stuff happens, that's life.

If I was you, I would sell the new domino here on the FOG after you're done with it.  Even if it's at a little loss.  With the price increase

coming, and you sell after April 1.  You shouldn't have a problem selling it.    Or, role the dice on eBay,  maybe you'll make out in

a bidding war between two guys wanting to buy your domino. 

Just my two cents.

Eric

There is a hole thread dedicated to it in the dealers area.

 

[Srbrownjr175]

ty searching now

 

[tiralie]

...but the rest of me thinks about the $20,000 or so I've spent on Festool, not to mention Festool not feeling at all bad about ridiculous yearly price increases.

Not sure how much youv'e spent and the price increase has to do with anything...
Tim

 

[Brandon]

...but the rest of me thinks about the $20,000 or so I've spent on Festool, not to mention Festool not feeling at all bad about ridiculous yearly price increases.

Not sure how much youv'e spent and the price increase has to do with anything...
Tim

I'm not sure your comment is necessary or helpful. Please finish your thought or don't comment

 

[Greg M]

...but the rest of me thinks about the $20,000 or so I've spent on Festool, not to mention Festool not feeling at all bad about ridiculous yearly price increases.

Not sure how much youv'e spent and the price increase has to do with anything...
Tim

If you can't comprehend why someone would feel like or expect more cooperation and bending over backwards to help him out of a jam then no amount of explanation will help you understand.

His dealer understands!!!

 

[Wooden Skye]

Brandon

I think selling would be best course of action in my opinion.  Another option would be seeing if another member would loan his to you to help finish your project. Maybe letting us know where you are located would prompt offers to loan. I know I don't use my domino daily.

 

[Brandon]

I appreciate the offer. After more thought and some useful and not so useful opinions I will stick with my original thought and sell the new Domino when I get mine back. The slight financial loss is minor and I'll think of it as a rental fee while my machine is being repaired.

 

[Greg M]

I appreciate the offer. After more thought and some useful and not so useful opinions I will stick with my original thought and sell the new Domino when I get mine back. The slight financial loss is minor and I'll think of it as a rental fee while my machine is being repaired.

I would have the same reservations about returning it as you have had.  However, if my dealer said no problem then go for it.  He knows you and really appreciates your business.  He is willing to do that because he's doing his part in establishing the loyalty both ways.

 

[promark747]

...but the rest of me thinks about the $20,000 or so I've spent on Festool, not to mention Festool not feeling at all bad about ridiculous yearly price increases.

Not sure how much youv'e spent and the price increase has to do with anything...
Tim

I'm not sure your comment is necessary or helpful. Please finish your thought or don't comment

Please.  You asked for thoughts, and you got some.