Tool Registration Update

[benz240]

Sorry if this is the wrong section for this, but is anyone else able to register a new tool right now? I keep getting an error on the website when trying to do so.

-----------------------------------------------------------------------------------------------------------------------------
  Moderator Note > The message below has been added by moderator. The original is a few posts down.

Message from Festool USA.

  We apologize for the issues with the new MyFestool registration service on the website.  We have implemented a new platform in the background and are working through a few issues.  The new platform should provide more stable and integrated service and an improved Festool experience.

In the meantime, if you require assistance with service or repair, please call 888-337-8600.

Thank you for your patience and understanding.

 

[woodferret]

Customer service rep in US said they were having issues and probably won't be resolved until Feb.  Keep your receipt (or copy) in the box she said in case of service request.  I assume they'll be kind enough to apply grace to the warranty thing.

 

[Bertotti]

I had issues as well, they migrated to a new system last year and not all my gear moved over. They are very helpful when contacted but it may be a bit before it is working right.

 

[Jim_in_PA]

I messaged the webmaster the other day about this when I went to register a new tool and found that to be non-functional.

 

[Wood_Slice]

Hello, I have previously registered 3 different tools from Festool on your website but cannot register my latest aquisition. I have sent an email to Festool via the site but havent gotten a response in about a week. Wonder if its a busy time for them. Please help. Thank You

 

[Frank-Jan]

If there's a warranty registration card in the systainer, it should have the numbers already filled out. Actually the tools I bought in the last few months also had a QR code which you can scan with your phone, I think that also already put in those numbers in when taking you to the link. (not sure if this is also the case in the USA)

On the webpage for the registration there often is hint to find the numbers you need (like a picture of the information rectangle on the machine with a red box drawn around the number)
I hope this helps.

/edit: The numbers are also printed on the sticker on the systainer.
/edit 2: I might have misunderstood your question, and it's the website that doesn't recognize the number. In that case I would try contacting them by phone if it's near to the 30 day window.
/edit 3: Website is currently not working correctly: check out this thread:https://www.festoolownersgroup.com/...ge-not-working/msg631078/?topicseen#msg631078

 

[DerickC]

We apologize for the issues with the new MyFestool registration service on the website.  We have implemented a new platform in the background and are working through a few issues.  The new platform should provide more stable and integrated service and an improved Festool experience. 

In the meantime, if you require assistance with service or repair, please call 888-337-8600.

Thank you for your patience and understanding.

 

[woodferret]

I sent a msg to the Festool Canada webmaster but it seemingly blackhole'd.  On that registration page which I assume is shared all-over, it won't let us choose any purchase date older than 30 days ago.  Something to add to the list to look at if it isn't already.  Thanks.

 

[bertv]

Starting January 1, 2021 dealers in the EU may not register Festools anymore. That was a great service - made life a lot easier. But the powers that be have ordained that we consumers have to it ourselves now. : (

 

[semenza]

This topic is compiled from several warranty registration topics along with an announcement from Festool so that all info is in one place. And this will be stickied for the time being so that it can be easily found and people can be directed to it.  A few superfluous posts have been removed to declutter the topic.

Seth

 

[benz240]

The website appears to be working now. I was able to register my tools this morning.

 

[Wood_Slice]

We apologize for the issues with the new MyFestool registration service on the website.  We have implemented a new platform in the background and are working through a few issues.  The new platform should provide more stable and integrated service and an improved Festool experience. 

In the meantime, if you require assistance with service or repair, please call 888-337-8600.

Thank you for your patience and understanding.

There is one thing that I though you guys added but I don't see it. It might be in my opinion and that is if there is a warranty/service related issue that needs to be sent to Festool-->> From my registered tools we can click on the tool and select warranty/service right there and have everything prefilled with demographics, warranty card, proof of purchase/receipt, etc. Since it is uploaded on your site and the T-Nr has a track record no need to have duplicate work. Furthermore, possible add an option to see the tool that has been sent for warranty/service with status updates such as (received, evaluated, completed, shipped, etc).

 

[Mjolner174]

With the new tool registration program you need to have a receipt. I tried unsuccessfully to register a tool that I got a s a gift. Without a receipt, no luck.

 

[Festdewalkita]

With the new tool registration program you need to have a receipt. I tried unsuccessfully to register a tool that I got a s a gift. Without a receipt, no luck.

Just snap a pic of the label off the box or insert.  I only had a couple of the receipts (but knew exactly when I bought the items because I had access to my credit card statements), and uploaded what I had.  That was a receipt in some cases, and a just the label or insert in others.  The system isn't smart enough to know the difference, and I honored the intent (if not the explicit words) for what they are asking.

I absolutely love the CT MINI I/CT-VA pre-separator, Duplex LS-130 (blending crown moulding splices), ETS EC 125 (base board and everything else) combinations.  Talk about efficient and convenient to move around!  All I've really done is trim carpentry so far, but that's all changing soon.

 

[mino]

We apologize for the issues with the new MyFestool registration service on the website.  We have implemented a new platform in the background and are working through a few issues.  The new platform should provide more stable and integrated service and an improved Festool experience. 

In the meantime, if you require assistance with service or repair, please call 888-337-8600.

Thank you for your patience and understanding.

There is one thing that I though you guys added but I don't see it. It might be in my opinion and that is if there is a warranty/service related issue that needs to be sent to Festool-->> From my registered tools we can click on the tool and select warranty/service right there and have everything prefilled with demographics, warranty card, proof of purchase/receipt, etc. Since it is uploaded on your site and the T-Nr has a track record no need to have duplicate work. Furthermore, possible add an option to see the tool that has been sent for warranty/service with status updates such as (received, evaluated, completed, shipped, etc).

This is already there for countries where direct-ship-for-repair is supported.

I had my CTM36 in during Feb and did the repair order via the My Tools portal. I could see the progress on the portal and now it shows up on the "service/repair orders" page including the downloadable invoice (for €0,-).

At the time they were in transition and this causes some confusion as apparently the repair technician did not have access to the online repair order form ... while the new system cut-off some of the issue description text from the pack-along paper. But already then everything showed up as expected on the portal.

 

[mino]

Just snap a pic of the label off the box or insert.  I only had a couple of the receipts (but knew exactly when I bought the items because I had access to my credit card statements), and uploaded what I had.  That was a receipt in some cases, and a just the label or insert in others.  The system isn't smart enough to know the difference, and I honored the intent (if not the explicit words) for what they are asking.

I absolutely love the CT MINI I/CT-VA pre-separator, Duplex LS-130 (blending crown moulding splices), ETS EC 125 (base board and everything else) combinations.  Talk about efficient and convenient to move around!  All I've really done is trim carpentry so far, but that's all changing soon.

I believe the system intentionally does not check authenticity of the foto - how could it ... IMO this will be checked manually only in case of a dispute. Simple, cheap and practical for the customer as well as Festool.

 

[squall_line]

I believe the system intentionally does not check authenticity of the foto - how could it ... IMO this will be checked manually only in case of a dispute. Simple, cheap and practical for the customer as well as Festool.

I mean, I can (and did just now) take a photo of a receipt and upload it to create an expense report at work; the technology certainly exists with OCR, AI, and other methods to find a vendor name, address, and line item or total from a receipt image.

It's probably not worth investing or spending the cash to a vendor to do that in this case, but it's certainly not because it can't be done.

 

[mino]

I mean, I can (and did just now) take a photo of a receipt and upload it to create an expense report at work; the technology certainly exists with OCR, AI, and other methods to find a vendor name, address, and line item or total from a receipt image.

It's probably not worth investing or spending the cash to a vendor to do that in this case, but it's certainly not because it can't be done.

Sure, but a receipt can have all kinds of forms and even be different in each country while the warranty is often international. I agree it is not a problem to (reliably) check for authenticity of invoices. But a general "proof of purchase" can be covered pretty much by anything.

A 1" x 2" thermo-paper from a simple cashier with just the "electric tool" and price + Vat info on it is not uncommon over here for consumer sales.

If there was a benefit to meticulously validate this, you can put in validation and pay a call center to manually go over all the submissions which did not pass the automated check, contact the customers back to resolve any discrepancies etc. But there is no point here, as it does not matter until after a claim is made.

It is refreshing when a company does not fall into this over-complicating trap which all SIs try to sell customers into. Validating things which do not need to be exact then end up being automatically validated (and submissions rejected) only making a headaches for everyone not to mention costs for the company.

So thumbs UP to Festool for the approach. Whatever the motivations were.

Disclosure:
I earn a living for our company selling these over-complicated solutions to companies ... and validations like the mentioned ones generally come from a wrong value/cost calculus where the customer (time) costs are not accounted for.