Sorry to read about your friends issues. Whereas he is getting his repaired and you also have one, here is a link to a great manual that might give extra tips that will help in the future: https://www.festoolusa.com/service/owners-manuals#Saws (go for the supplemental manual).
I haven't seen that product that you are showing in the images with all the stamps on it. What is that?
Peter
I haven't seen that product that you are showing in the images with all the stamps on it. What is that?
Peter