TS 55 REQ smoked

[BrianJA]

Over a week ago my 2 month old TS 55 started smoking about 8 feet into a 10 foot cut. I was very upset and disappointed in the tool. So i called Festool and they told me to go online and fill out the repair form. very in-personal service for a saw, table and accessory. SO i sent them the saw with the power cord as they requested and today i just got the saw back with out the cord.
i seen a paper in the box stating the parts they replaced and i was disapointed they did all that work and replacment of parts and notjust give me a new saw. i need the saw for work that is backing up at the site and now i have to wait more time. [mad]
The funny thing about this is I was using my Hitachi saw on the tracks to make my cuts. And the 90.00 4 year old saw is still working like a champ. [embarassed]

 

[mastercabman]

The funny thing about this is I was using my Hitachi saw on the tracks to make my cuts. And the 90.00 4 year old saw is still working like a champ. [embarassed]

Hitachi makes a track saw?

 

[BrianJA]

The funny thing about this is I was using my Hitachi saw on the tracks to make my cuts. And the 90.00 4 year old saw is still working like a champ. [embarassed]

Hitachi makes a track saw?

Yes. It is green and fits the track. kind of. i just have to set the track about a 1/4" off the cut line. But it worked

 

[mastercabman]

The funny thing about this is I was using my Hitachi saw on the tracks to make my cuts. And the 90.00 4 year old saw is still working like a champ. [embarassed]

Hitachi makes a track saw?

Yes. It is green and fits the track. kind of. i just have to set the track about a 1/4" off the cut line. But it worked

Is it a saw that can be use with a track?
Or is it really a plunge cut saw?

 

[BrianJA]

Here is a list a parts changed on a 2 month old saw i spent 1k on with the extra track and conectors needed to use the saw.
bearing housing, ball bearing, motor housing, 120v armature and 2 brushes.
I have been the only one using the saw so i can not blame anyone else. also i only have 35 years experience using saws and power tools. [huh]

 

[BrianJA]

The funny thing about this is I was using my Hitachi saw on the tracks to make my cuts. And the 90.00 4 year old saw is still working like a champ. [embarassed]

Hitachi makes a track saw?

Yes. It is green and fits the track. kind of. i just have to set the track about a 1/4" off the cut line. But it worked

Is it a saw that can be use with a track?
Or is it really a plunge cut saw?

It is just a saw i am riding on the track.

 

[mastercabman]

Sorry to hear about your ts 55
I'm guessing it was repaired under warranty?
I've had mine for almost 10 years and never had any problems

 

[ear3]

Good luck with the saw.  Hopefully it will be running like new now.

 

[peter halle]

So, let me get this straight.  You had an issue with your saw.  You sent it in for repair under the warranty.  The repaired the saw.  You didn't get a cord with it when they returned it.  You feel that they should have given you a new saw based on what they said that they replaced.

If I am accurate in peeling the onion then obviously they need to send you the cord and I would suggest that you contact them via phone on Monday and explain and ask them to Fedex overnight the cord.

But on the new versus repaired - there isn't any basis in the warranty that would suggest that you would get a new saw.

Tools do fail no matter how well buit they are.

Peter

 

[AlexThePalex]

If you get a new saw, it comes right off the assembly line like this one you have. Assembled by one or more workers who have a certain routine to meet their daily quota. Which can occasionally lead to sloppiness.

When you get a repaired saw, somebody calmly went over it to make sure every part of the saw is in good working order.

 

[mastercabman]

Here is a list a parts changed on a 2 month old saw i spent 1k on with the extra track and conectors needed to use the saw.
bearing housing, ball bearing, motor housing, 120v armature and 2 brushes.
I have been the only one using the saw so i can not blame anyone else. also i only have 35 years experience using saws and power tools. [huh]

Sounds like a lot of parts but they usually replace more than what really went wrong
Also you really need 45 years experience so you still have a lot to learn!  [wink]

 

[Scott B.]

If you get a new saw, it comes right off the assembly line like this one you have. Assembled by one or more workers who have a certain routine to meet their daily quota. Which can occasionally lead to sloppiness.

When you get a repaired saw, somebody calmly went over it to make sure every part of the saw is in good working order.

A most interesting opinion. But I'd bet you wouldn't find too much sloppiness in the mfr line. Have you toured there?

 

[AlexThePalex]

A most interesting opinion. But I'd bet you wouldn't find too much sloppiness in the mfr line. Have you toured there?

Hence the word "occasional", which is sort of a synonym for "not too much".

And no I haven't toured there. But I have worked on production lines with a set daily quotum myself, so I know the mindset a worker can get into "occasionally".

We all know production lines occasionally have their lemons. Often human error, a ring or a screw missing, a bolt not at the right torque, a scratch at an unfortunate place or a drop of lube gone wild. The kind of slip-ups that happen when you do the same boring thing over and over again. Yep, those things also happen in the super-duper Festool factory.   

 

[Scott B.]

Well you don't have to get mad. I was just curious if you were speaking in generality or if it was specific to Festool manufacturing. Still, odd logic. Just because you occasionally messed up in a line doesn't mean others would be as likely to. Also, by your own logic, the repair guys would be as likely to make human mistakes as the mfr people. Thanks for clarifying.

 

[Stephen B]

[size=13pt]
Like many here, I have great faith and experiences with the Festool brand.

Based on my experiences with warranty repairs to a Tiawan manufactured Thicknesser, I would not be too concerned by the warranty repairs you received. In my case, I too was expecting a new machine after a bearing collapsed due to an unbalanced cutting head. After a new bearing and a re grind of the head, I believe that I now have a far superior machine to those then still for sale on the dealers floor.

Enjoy your rejuvenated saw, which was repaired by a well trained technician. Contact Festool re the cord.

Edit: re Alex and Scott and production lines. 'Stuff' happens, but checks and balances by quality control are supposed to catch them. Also what might have happened to this unit mid Atlantic!  [smile]

 

[AlexThePalex]

Still, odd logic. Just because you occasionally messed up in a line doesn't mean others would be as likely to.

Scott, this whole thread started with a saw of 2 months old burning out. If that's not "messed up" in your book, please enlighten me what is.

I really don't hope you're saying Festool's production process is 100% fool proof. Have you been reading the FOG lately?

Also, by your own logic, the repair guys would be as likely to make human mistakes as the mfr people. Thanks for clarifying.

Nope, that's your logic, not mine. I for one understand that screwing in the same screw in the next same darn saw all day is quite different from working in the repair department where you get to diagnose a tool, repair it and test it and then go on to another tool which can be very different from the one you had before.

Working on a production line is one of the most mind dulling jobs you can have, and nobody is going to convince me Festool's production lines are more exiting than the next.

The repair department is not a production line, it is interesting work if you like working with tools, take stuff apart and put it back again. In my fathers body shop, I could work on cars all day and it never got boring. 

 

[Scott B.]

Still, odd logic. Just because you occasionally messed up in a line doesn't mean others would be as likely to.

Scott, this whole thread started with a saw of 2 months old burning out. If that's not "messed up" in your book, please enlighten me what is.

I really don't hope you're saying Festool's production process is 100% fool proof. Have you been reading the FOG lately?

Also, by your own logic, the repair guys would be as likely to make human mistakes as the mfr people. Thanks for clarifying.

Nope, that's your logic, not mine. I for one understand that screwing in the same screw in the next same darn saw all day is quite different from working in the repair department where you get to diagnose a tool, repair it and test it and then go on to another tool which can be very different from the one you had before.

Working on a production line is one of the most mind dulling jobs you can have, and nobody is going to convince me Festool's production lines are more exiting than the next.

The repair department is not a production line, it is interesting work if you like working with tools, take stuff apart and put it back again. In my fathers body shop, I could work on cars all day and it never got boring.

Again, thanks for sharing your opinions. Sometimes you present them with such authority that they appear factual. That is why I asked for clarification. Thank you.

 

[AlexThePalex]

Again, thanks for sharing your opinions. Sometimes you present them with such authority that they appear factual. That is why I asked for clarification. Thank you.

[mad] Lol, "appear factual". And thank you Scott, for being passive aggressive, as usual. Listen dude, I'm getting tired of that game.

Authority? Let me tell you, I've been highly educated. I had to learn to put as much information in as few words possible. To always make myself as clear and factual as possible, or people with more brains and experience would come crushing down on me. That's college. Turned out, I had some talent with words.

If you interpret that as authoritative, well, then that's your interpretation of things. Funny how a simple comment of me about Festool's production line not being perfect leads to you saying I speak with lots of "authority", while anybody with common sense knows nothing is absolutely perfect.

I also remember from another thread where you sarcastically said something like "Oh wow, Alex defending Festool, I have to mark this date in my agenda!". And now I say something against Festool's "perfection" and you attack me again? It is never good with you, is it, Scott?

So Scott, I respectfully request, that unless you have something to add with actual content, you keep your thinly conceiled personal attacks to yourself.

 

[Scott B.]

I should have been more clear, Alex. You have way more knowledge about Festool than probably anyone in the FOG. Take that as a compliment. That is why I asked whether your initial comment was opinion or based on some kind of knowledge.

I am happy to overlook your pointed words in the last post. Although I don't want to be considered passive for doing so  [scared] [big grin]

 

[AlexThePalex]

Well, thank you for your consideration, Scott. I hope we can leave this behind us now.