TSO Parallel Guide System FlipStop 2.0

[08G8V8]

Your plunger in your 2nd picture is installed backwards. Flip it around. That is what your material butts up to, and what you calibrate to.

Actually, I think you have the flip stop for the other hand rail installed.

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[08G8V8]

Check out their calibration video on their website.
https://tsoproducts.com/tso-parallel-guide-system/tpg-parallel-guide-system/

Also, Dave Stanton just released a video for an alternate method of calibrating.


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[Mike Goetzke]

FYI - It looks like all the accessories are back in stock and I just placed an order.  Extra bonus, free shipping started back today! 

The extra collars haven't been listed yet to my knowledge.

Ugh - missed this (and offering collars was my suggestion). If I add them to my cart for $10 shipping is $14  [eek].

I called TSO asking if there was a better way to ship small items and was told they are stuck with the auto-calculator - this needs some help [member=59331]TSO Products[/member]

 

[TSO_Products]

small items shipping at TSO :

thanks to multiple customer comments we became aware of the problem with ourt shipping system calculating and selecting less than optimal shipping container and cost.

We have launched an all-out attack on this multi-layered problem rooted in shipping software on the one hand and the complexities of carrier rate structures and selection.

Thanks for speaking up! - that's how we can improve.

Hans

 

[Packard]

Check out their calibration video on their website.
https://tsoproducts.com/tso-parallel-guide-system/tpg-parallel-guide-system/

Also, Dave Stanton just released a video for an alternate method of calibrating.


Thanks for that!  I am looking at the picture now and I think it will address the problem.  When I get home I will try it out.

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[DynaGlide]

[member=71544]08G8V8[/member] Thanks for the video. For some reason I'm not subscribed to Dave anymore and I missed out on quite a few videos. A worn splinter guard is probably the reason some of my long rips were ever so slightly off on full sheets. I just upgraded to the 2.0 flipstops and need to calibrate anyway, how timely.

 

[Packard]

I hope someone can help me with calibrating my parallel guide system.  The minimum calibration would be the stock directly against the aluminum stop.  That yields a cut that is about 1/8" larger than indicated.

I probably have something installed incorrectly, but I have been staring at the stops for a couple of hours and nothing seems out of place.  There is only one way to mount the arms onto the rail square and there seems to be just one way to install the stops onto the arms.

I have attached some photos.  If someone could point out where I have made a mistake it would be greatly appreciated.

In image 1, I am showing the flip stop set at 20".
View attachment 1
In image 2, I am showing that the cut would be at 19-3/4" despite the flip stop at 20" and no further room for adjustment.
View attachment 2
In image 3, I am showing where the flip stop would have to be in order to get a 20" cut.
View attachment 3
In image 4, I am showing the ruler registering zero at the starting edge of the while melamine particle board
View attachment 4

 

[08G8V8]

Did you follow the TSO video by setting the flag stop to 10”, then use a combination square set at 10” against the rail cut edge, and the adjust the plunger to hit the square to lock in the calibration at 10”?

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[Bugsysiegals]

[member=74278]Packard[/member] ... you've set your TPG's up all wrong. You've the flip stops on the wrong rails and you've put the stop collar on the wrong side which completely defeats the purpose of it.  Please have a look at the photo below for the correct setup.

[attachimg=1]

 

[Packard]

Did you follow the TSO video by setting the flag stop to 10”, then use a combination square set at 10” against the rail cut edge, and the adjust the plunger to hit the square to lock in the calibration at 10”?

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The calibration attempt was originally made at 10 inches.  However, when I went to photograph it, the unsupported parallel arms were unstable and would fall off the board before I could take the photographs.  If I had someone with me to hold it down I would have stuck with the 10" setup. 

The results were identical for both settings.  It was 1/4" off in both cases.

In any case, the instructions suggested "an easy to use dimension such as 10".  The 20" dimension was easier to use for photographing and would not affect the results.

 

[08G8V8]

I didn’t look close enough at your new pics, but back in post #21 I mentioned your flip stop was backward and bugsy just replied with the same.

The star knob for the flip stop should be at the backside, away from the cut edge. And the stop collar should be between the head of the plunger and the flip stop body.

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[Packard]

[member=74278]Packard[/member] ... you've set your TPG's up all wrong. You've the flip stops on the wrong rails and you've put the stop collar on the wrong side which completely defeats the purpose of it.  Please have a look at the photo below for the correct setup.

[attachimg=1]

Bugsy,

Thanks for the reply.  I will use your photograph when I get home and try to replicate it on my equipment.  I was fairly certain that this was an error of my making.  I will report tomorrow on the results.

Thanks again.

 

[Bugsysiegals]

I'm certain it will work out for you once you make the changes.  BTW, the stop collar allows you to loosen the main screw, remove the plunger/collar assembly, setup the narrow rip bars, and when you re-insert the plunger/collar assembly, there's no need to re-calibrate as that stop collar gets pushed up against the flip stop arm and is relocated as it was previously.  Once you've calibrated these properly, they're a wonderful piece of engineering.

 

[Packard]

[member=74278]Packard[/member] ... you've set your TPG's up all wrong. You've the flip stops on the wrong rails and you've put the stop collar on the wrong side which completely defeats the purpose of it.  Please have a look at the photo below for the correct setup.

[attachimg=1]

When I get home I will compare your photo with my setup and try to figure this out.

 

[Mike Goetzke]

small items shipping at TSO :

thanks to multiple customer comments we became aware of the problem with ourt shipping system calculating and selecting less than optimal shipping container and cost.

We have launched an all-out attack on this multi-layered problem rooted in shipping software on the one hand and the complexities of carrier rate structures and selection.

Thanks for speaking up! - that's how we can improve.

Hans

Thanks Hans - shipping must be one of the big pains of your business.

 

[Packard]

I'm certain it will work out for you once you make the changes.  BTW, the stop collar allows you to loosen the main screw, remove the plunger/collar assembly, setup the narrow rip bars, and when you re-insert the plunger/collar assembly, there's no need to re-calibrate as that stop collar gets pushed up against the flip stop arm and is relocated as it was previously.  Once you've calibrated these properly, they're a wonderful piece of engineering.

Intuitively, I thought the stop collar was there to keep the  plunger from falling out of the flip stop.  I had no idea what its real purpose was until just now after reading your post.

 

[Packard]

OK.  Problem solved, though I don't really understand how it worked.

Per the advice I received here I simply switched the flipstops.  The one on the right parallel arm went to the left parallel arm and vice versa.

Problem solved.  Many thanks. 

What was particularly unusual about this entire situation was that Hans, from  TSO emailed me after seeing my post here.  Apparently, they monitor this site to route out issues. 

I've had issues with products in the past, but this is the very first time that a manufacturer reached out to me to solve a problem rather than me reaching out to the manufacturer.

He offered me guidance once I got home after work and was in my shop.  He said he would call me at home on my cellphone just after he got out of his meeting.  He called at 7:00 p.m. EST.  The man puts in long hours. 

Before his call arrived I had already made the switch and the problem was solved. 

We had a nice discussion.  He is looking at ways to eliminate this issue going forward.  Remarkably (from my experience with other manufacturers) he really listened to what I had to say.

Of all the efforts by manufacturers to resolve problems that I have experienced, TSO's effort has been the most comprehensive. 

In my opinion, the customer service on this issue has been extraordinary. 

Also, the assistance I received from fellow FOG members has also been extraordinary.

Many Thanks,

Packard

 

[Mike Goetzke]

OK.  Problem solved, though I don't really understand how it worked.

Per the advice I received here I simply switched the flipstops.  The one on the right parallel arm went to the left parallel arm and vice versa.

Problem solved.  Many thanks. 

What was particularly unusual about this entire situation was that Hans, from  TSO emailed me after seeing my post here.  Apparently, they monitor this site to route out issues. 

I've had issues with products in the past, but this is the very first time that a manufacturer reached out to me to solve a problem rather than me reaching out to the manufacturer.

He offered me guidance once I got home after work and was in my shop.  He said he would call me at home on my cellphone just after he got out of his meeting.  He called at 7:00 p.m. EST.  The man puts in long hours. 

Before his call arrived I had already made the switch and the problem was solved. 

We had a nice discussion.  He is looking at ways to eliminate this issue going forward.  Remarkably (from my experience with other manufacturers) he really listened to what I had to say.

Of all the efforts by manufacturers to resolve problems that I have experienced, TSO's effort has been the most comprehensive. 

In my opinion, the customer service on this issue has been extraordinary. 

Also, the assistance I received from fellow FOG members has also been extraordinary.

Many Thanks,

Packard

Agree 100% on these technical issues they are top notch.

I haven't put mine on reverse (yet) but always have to think which one is right or left. Maybe simple solution is for the user to somehow mark the flip-stop as being right or left like the tracks are.

 

[Bugsysiegals]

I glad you got the issue sorted out!

Thanks for sharing your experience here with regards to TSO customer service.  I think many of us here have either seen or had similar personal experience with TSO but it’s always great to make it publicly known when somebody goes above and beyond to ensure your happiness and satisfaction.

I look forward to seeing how TSO continues to improve and innovate in this market and am happy to support a company which not only creates an amazing product but takes customer service to a whole other level.

 

[Packard]

OK.  Problem solved, though I don't really understand how it worked.

Per the advice I received here I simply switched the flipstops.  The one on the right parallel arm went to the left parallel arm and vice versa.

Problem solved.  Many thanks. 

What was particularly unusual about this entire situation was that Hans, from  TSO emailed me after seeing my post here.  Apparently, they monitor this site to route out issues. 

I've had issues with products in the past, but this is the very first time that a manufacturer reached out to me to solve a problem rather than me reaching out to the manufacturer.

He offered me guidance once I got home after work and was in my shop.  He said he would call me at home on my cellphone just after he got out of his meeting.  He called at 7:00 p.m. EST.  The man puts in long hours. 

Before his call arrived I had already made the switch and the problem was solved. 

We had a nice discussion.  He is looking at ways to eliminate this issue going forward.  Remarkably (from my experience with other manufacturers) he really listened to what I had to say.

Of all the efforts by manufacturers to resolve problems that I have experienced, TSO's effort has been the most comprehensive. 

In my opinion, the customer service on this issue has been extraordinary. 

Also, the assistance I received from fellow FOG members has also been extraordinary.

Many Thanks,

Packard

Agree 100% on these technical issues they are top notch.

I haven't put mine on reverse (yet) but always have to think which one is right or left. Maybe simple solution is for the user to somehow mark the flip-stop as being right or left like the tracks are.

Is there any issue on leaving the stops on the rails.?  That was what I intended to do.