Update On Frustrated

[MBonomi]

It is amazing what a comment on the internet can stir up!

Since posting yesterday I have been in contact with two very helpfull Festool employes and the owner of my local Woodcraft.
Festool folowed my order then confirmed delivery to woodcraft and then emailed me to let me know that my tools had been deliverd.

While reading the email from Festool the owner from Woodcraft called to also confirm delivery. We spoke for a good 15 minutes and then again for another 15-20 at the store. He listened to all of my frustrations and explained that he would feel the same way if he were in my shoes. We had a good talk and I left feleling much better about him and his store. I will go back but probably not for Festool purchase unless he can convince me that things have changed.

To make a long story short, although I experianced some disapointment and quite a bit of frutration all is good now.

I GOT MY TOOLS. RO 150, CT 26 E and ETS 15/3

I immadiatley  put the RO 150 to work and must say that I actually enjoed sanding for the first time in 20 -25 years. The amazing thing is that after 20-25 minutes of sanding the 80 grit Ruben is still in good shape slightly disscolored but all in all in good shape.

I have to do some maching to the parts before testing out the ETs 150 nut will do a review on both after using them for a while.

Unfortunatlly I have an addictive personality and I fear Festool's might be a new addiction. The RO is an awsome Sader.

Mark

 

[Bob Marino]

Mark,

Glad it worked out and the tools, as you will soon discover, if you haven't already, were worth the wait.

Bob

 

[Administrator_JSVN]

Mark, glad to hear there was a happy ending.  [wink]

From the perspective of Festool, every customer matters. I know it may sound cheesy, but it's true.

 

[wubears71]

Mark, glad to hear there was a happy ending.  [wink]

From the perspective of Festool, every customer matters. I know it may sound cheesy, but it's true.

This is a BIG attribute that separates Festool from everyone else.  I can attest to the great customer service and customer attention Festool provides.  My issues with Festool have been minimal but everything has been rectified within a day or two which is outstanding customer service. 

 

[JSands]

Glad things worked out for you.....

And it is sad that it sometimes takes a post to stir the pot, but lets be thankful for the internet, as it provides the little guy with a BIG stick... your experience is proof of this...

Like many others will surely attest to, Festools USA (which is all I am familiar with) is top notch at customer service.  Lets face it, when you sell the Mercedez Benz of tools, customer service is mandatory. 

As for your OCD, well, you said it best....beware... tool lovers is the foundation of Festools success   

Just pray you don't fall into this trap next...... I swore it would not happen to me... damn....

 

[Mac]

Glad things worked out for you.....

And it is sad that it sometimes takes a post to stir the pot, but lets be thankful for the internet, as it provides the little guy with a BIG stick... your experience is proof of this...

Like many others will surely attest to, Festools USA (which is all I am familiar with) is top notch at customer service.   Lets face it, when you sell the Mercedez Benz of tools, customer service is mandatory.   

As for your OCD, well, you said it best....beware... tool lovers is the foundation of Festools success     

Just pray you don't fall into this trap next...... I swore it would not happen to me... damn....

Oh momma...they're beautiful  [drooling]

 

[Sparktrician]

Gorgeous planes.  Hope they get used and are not paperweights. 

[smile]

 

[GaryB]

Glad it all worked out in the end. I'd be wiling to give the store a second chance with this stuff. It's very useful to have a good local store on your side if possible, and this experience will hopefully push them in the right direction for a good future relationship.