Warehouse Problems - Tired of Waiting

[LaserGecko]

Yes, yes, I know it was the end of the old prices and everything, but the Reno warehouse is one day away from Las Vegas via any delivery service. McFeely's website says the router has shipped (it hasn't, not McFeely's fault, but still...) and the saw and table through SpecialtyTools didn't ship yesterday like the warehouse said it would. It's all shipping tomorrow, so it won't be here until Friday.

My relatively piddly orders sure as heck aren't as important as you guys who make your living with Festools, but my time is as valuable as anyone else's...glad I didn't have anything else to do other than sit around all day and wait for deliveries that won't even ship until tomorrow! (oh wait, I did). It's more than a little frustrating to find out that I've saved a total of about $10 for each day of waiting (local sales tax savings) and a free t-shirt.

Woo. I am really tempted to cancel the orders, but then I'd get to pay jacked up prices for equipment that is now more expensive than it was a week ago, even though the dealer has already bought the equipment. With as much money as Festool's making from the huge rush of orders, they ought to be able to pay the warehouse people some overtime to get the orders packed and out the door.

 

[Bob Marino]

Yes, yes, I know it was the end of the old prices and everything, but the Reno warehouse is one day away from Las Vegas via any delivery service. McFeely's website says the router has shipped (it hasn't, not McFeely's fault, but still...) and the saw and table through SpecialtyTools didn't ship yesterday like the warehouse said it would. It's all shipping tomorrow, so it won't be here until Friday.

My relatively piddly orders sure as heck aren't as important as you guys who make your living with Festools, but my time is as valuable as anyone else's...glad I didn't have anything else to do other than sit around all day and wait for deliveries that won't even ship until tomorrow! (oh wait, I did). It's more than a little frustrating to find out that I've saved a total of about $10 for each day of waiting (local sales tax savings) and a free t-shirt.

Woo. I am really tempted to cancel the orders, but then I'd get to pay jacked up prices for equipment that is now more expensive than it was a week ago, even though the dealer has already bought the equipment. With as much money as Festool's making from the huge rush of orders, they ought to be able to pay the warehouse people some overtime to get the orders packed and out the door.

Jason,
I understand your frustration. Between the domino orders and last day before the increase sales, the warehouse was "overloaded". Festool does not own the warehouses, BTW; at least not yet.
No one like these delays, not the customer, nor the dealer, the staff at the warehouse or Festool's sales staff. Hopefully, all items wil be delivered soon.

Bob

 

[Ron Pegram]

Hey Jason,

I feel your pain as much as anyone but I think it's fair to state a few things. To begin, I wish I could pay some OT for those Festool warehouse workers. However, I can't. It's not a matter of people not working enough but rather the system being over-loaded. I can tell you that McFeely's had guys here on Saturday and Sunday to get stuff out. Yet, we're not in Reno so it's not a matter of our guys writing a check.

This is what happens with a price increase and a new product introduction all at the same time. I'm sure your items will be received in due time however.

In the meantime, I'll continue to monitor the situation and hopefully the items will be delivered soon. You have my word that our impression was that the Reno warehouse could handle business when you asked for your items to be drop-shipped. The problem is no one anticipated the rush of last minutes orders that came.

Please call me with any further questions. We'll do what we can to expedite things.

Ron

 

[LaserGecko]

Hi Ron,

I know everyone involved is doing the best they can. Personally, I'm always in favor of doing things the easiest way possible, which is why I figured it would be easiest to have it shipped from Reno. Making a phone call or entering an order on the computer (however ya'll do it) is usually less hassle than packing a box and getting it into the system. As an eBay seller and past webstore owner, I know that it takes time even when you have every little thing at your fingertips. I can't imagine what it would be like to have a huge rush of orders for tools like these. When I called today about the tracking number not being in the online order history, I got the response and explanation in record time. It's sure not fair to shoot the messenger because ya'll have done everything you can do.

I don't fault anyone involved because the warehouse wasn't telling anyone any differently. Kudos to McFeely's and Kim at SpecialtyTools for the lightning fast answers.

Bob,

That's very interesting to know about Festool's warehouse in Reno. There are so many companies that warehouse products in Nevada because of our "no inventory tax" laws that practically everything I order online comes out of Reno. (Heck, Ocean Spray makes cranberry juice in Henderson.) We're downright spoiled with Amazon.com's hyperfast shipping. I had just assumed that it was a Festool owned operation and not a "warehouse rental/shipping" arrangement (whatever the proper term for that is). That also helps to explain a bit of hassle since they are likely to be running their own software.

I think my only real complaint is that Festool didn't anticipate the demand generated by a price increase and the Domino. Of course, since they're a family business, I know they're doing their absolute best, as well. How many companies out there would swap out a saw because there was a helicoil in one of the holes?

It's just that, after all of this waiting, researching, reading, deciding, printing, reading some more...two more days. It's like your prom date getting the zipper on her dress stuck.

Awww, geez. The doorbell just rang and I heard a truck idling outside. "Woo hoo!" I thought. "Perhaps...."

It was the freaking Schwan's Food Guy. I'll bet he's never seen that range of emotions nor that particular look of disappointment on a customer's face before!

 

[ejfud]

I feel your pain Jason.

I have Friday off and was hoping to get to know the Domino, but at this point it doesn't look good.

The waiting is killing me!

Gary

 

[Loren Hedahl]

I feel your pain Jason.

I have Friday off and was hoping to get to know the Domino, but at this point it doesn't look good.

The waiting is killing me!

Gary

Sounds like a personal problem!

Forget about dominoes.  We all got along just fine without even knowing what dominoes were;  me for over 60 years.

Do something important instead.  Go fishing!

Loren

 

[ejfud]

Ice is out and still to early to fish here. I really need the CT22 more than the Domino for a refinish project.

I guess I'll just be waiting.

Gary