Warning! Check the tools WHEN they arrive

[semenza]

Conversation and discussion , please. Not accusation and assumptions.

Thanks,

  Seth

 

[Gary in Texas]

Paid a little more? More like paid 3 times more.
A good dealer wouldn't worry about a few days past the 30 days.
My dealer has helped me out on stuff that was a bit out of warranty more then once.
If your willing to spend the ridiculous amount of money that they are charging for quality tools then the dealer should help you out and go the extra mile for you.
[/quote]

First off, it's not 3 times the price of the next best miter saw, but......it's darn expensive!

Secondly, why should a "good dealer" or a bad(?) dealer eat the cost of a Kapex because the customer didn't use the saw for over 30 days and as a result failed to realize there was an issue with the blade guard?  The dealer has to abide by the rules.  For all intents and purposes, the saw has been sold and now exceeds the return if not satisfied 30 day policy.  The OP was frustrated, but geez, it's not the end of the world!  It gets sent back, the guard gets fixed, and for all intents and purposes, he gets his new saw back.  It's still new, hasn't been used, not a recon.

It is what it is, policies are in place, rules have to be followed, no one is getting shafted here.  It doesn't matter what policies or return options Home Depot or Brand X have, you/we are buying a specific brand with specific policies on 30 day satisfaction and an excellent repair program.  It is your individual obligation to know your rights and the policies.  It is the fine print.  It will not change.  Why should it?

To the OP - if you post here you have to have some thick skin because some replies will not be to your liking, it's part of a forum with folks chiming in either pro or con, fanboys or consumer advocates.  It is still one of the better forums to share/gain knowledge.  You just need to balance out the bad with the good!

Gary

 

[Dunn wood]

"To the OP - if you post here you have to have some thick skin because some replies will not be to your liking, it's part of a forum with folks chiming in either pro or con, fanboys or consumer advocates.  It is still one of the better forums to share/gain knowledge.  You just need to balance out the bad with the good!"

Thick skin? Some comments here are outright false accusations or lies. I don't know if some of the posters are incapable of reading or understanding English or what. I don't think I ever complained about Festool or their policy's. I only started this to warn others not to do what I did. Tried to be friendly and got slammed. Never looked for any sympathy. Broke the rules, my bad. It may be a good forum for learning about Festool, but not about sharing experiences. Only advice, buy local if you can, not on-line, far better support. I will still read the forum but I don't think I would participate again.

 

[promark747]

We are all paying for company's return policy....whether it is Festool or Home Depot.  Every time someone returns a tool for 100% refund--whether due to a defect (in this case), or unethically buying it for the purpose of using it once for a project and then returning it, we all pay in the form of higher prices.  Should the OP be upset that the new saw was defective?  Absolutely.  But I think the return policy should be enforced.

 

[Sparktrician]

Festool's policy is very clear and is stated in plain English on Festool's website:

30-Day Money Back Guarantee

Buy with confidence. If you are not completely satisfied, return your tool to the selling dealer within 30 days and you will receive a refund of either your purchase price or the lowest retail price at which the same item has been offered since your date of purchase. Freight charges are not refundable. For the purposes of this policy, a tool is defined as a product with a serial number.

There's nothing stated here that even suggests the possibility of a clause extending that period if the buyer doesn't get around to opening the box.  It's pretty unequivocal. 

I do think the OP was trying to say, "Don't make the same mistake I made." and not necessarily whining about not getting his Kapex replaced.  Festool is more than generous with its repair policies, especially when compared to most "90 seconds or 90 feet from the store door" warranties.  It's on the buyer to check deliveries upon arrival in any case. 

 

[Cheese]

However, Festool's warranty policy is something special!!!  Plus Festool's warranty turnaround is fantastic.  I sent in a sander last Friday and I'm getting it back this Thursday.  That's with 2 days shipping each way.  They received it and got it out the door the same day.

[member=36891]Greg M[/member]
I read that Festool's repair policy states that they adhere to a 48 hour repair turnaround timeframe.

 

[richy3333]

One of our businesses gets a lot of deliveries, these days a lot of company's require any problems to be reported within 24hr or no claim can be made. I think festool are being fair.

Doug

Such statements in UK law have no more standing than Baz Luhrmanns advice to wear sunscreen! In UK law guarantees are a promise that is offered over and above your Statutory rights as a consumer. Generally speaking if something fails within 6 months of purchase it's considered to have been faulty from new/at point of sale and so you are entitled to a replacement. Does similar consumer law not exist in the USA given how litigious you all are as a nation?

Oh yes, wear the sunscreen!

 

[NH-Engineering]

My philosophy is that I only buy a tool when I need it, or know that I will need it in near future. So it usually goes straight out of the box and is used directly. I therefore never buy anything on campaigns because it is "nice to have". I dont even have a "wishlist" of tools I like to have. If I need it I get it!
The bad things with this philosophy is ofcource that I usually have to pay full price.
The good thing is that I dont waste money on things that I maybe will use sometime later.
This is a sort of minimalism that works for me.

 

[duburban]

Festool should repair/replace/make good just so there isn't any added ammunition to the idea that the $1400 miter saw isn't as good as the $500 miter saw theory.

 

[SittingElf]

Festool should repair/replace/make good just so there isn't any added ammunition to the idea that the $1400 miter saw isn't as good as the $500 miter saw theory.

That is already clearly in process.  The OP was NOT saying that Festool wouldn't support his machine...just that it wasn't within the 30-day return cycle, and will likely be repaired to new condition vs. being sent a new saw....though that may happen anyway.

This thread is wayyyyy off base. It's gone from a friendly warning from the OP to make sure you check your new purchases when they arrive... to trashing him for not checking. He wasn't complaining. He fully accepted that he was past the 30-day point. He was TRYING to be helpful.

He will have a perfectly good working saw as soon as it is returned from Festool. The people trashing him for his original post should just step away, because they clearly misinterpreted his post, and I am very surprised that the moderators have not stepped in on this thread to slow the nastiness.

Frank

 

[Wooden Skye]

Festool should repair/replace/make good just so there isn't any added ammunition to the idea that the $1400 miter saw isn't as good as the $500 miter saw theory.

That is already clearly in process.  The OP was NOT saying that Festool wouldn't support his machine...just that it wasn't within the 30-day return cycle, and will likely be repaired to new condition vs. being sent a new saw....though that may happen anyway.

This thread is wayyyyy off base. It's gone from a friendly warning from the OP to make sure you check your new purchases when they arrive... to trashing him for not checking. He wasn't complaining. He fully accepted that he was past the 30-day point. He was TRYING to be helpful.

He will have a perfectly good working saw as soon as it is returned from Festool. The people trashing him for his original post should just step away, because they clearly misinterpreted his post, and I am very surprised that the moderators have not stepped in on this thread to slow the nastiness.

Frank

Frank, well said. 

 

[duburban]

Festool should repair/replace/make good just so there isn't any added ammunition to the idea that the $1400 miter saw isn't as good as the $500 miter saw theory.

That is already clearly in process.  The OP was NOT saying that Festool wouldn't support his machine...just that it wasn't within the 30-day return cycle, and will likely be repaired to new condition vs. being sent a new saw....though that may happen anyway.

This thread is wayyyyy off base. It's gone from a friendly warning from the OP to make sure you check your new purchases when they arrive... to trashing him for not checking. He wasn't complaining. He fully accepted that he was past the 30-day point. He was TRYING to be helpful.

He will have a perfectly good working saw as soon as it is returned from Festool. The people trashing him for his original post should just step away, because they clearly misinterpreted his post, and I am very surprised that the moderators have not stepped in on this thread to slow the nastiness.

Frank

Its an internet forum! Chaos comes with the package.

 

[jacko9]

Thank You Goner, I understand your "lesson learned" and appreciate you sharing it with us.  I hope that your totally satisfied once this is resolved.

Jack

 

[semenza]

The people trashing him for his original post should just step away, because they clearly misinterpreted his post, and I am very surprised that the moderators have not stepped in on this thread to slow the nastiness.

Frank

Please see my post above.

Seth

 

[Cheese]

Wow, was I out long? And to think my largest debacle is whirled peas.  [big grin]

 

[Dunn wood]

Update: Well did get the saw back in a very reasonable time frame but upon opening the box found that the guard it was sent in for repair for was out of position and hanging by the outboard side only. After spending over 3 hours either on the phone with Festool service and being advised I could put it back into place, and putting it into place and figuring out why it still didn't work properly because the spring was not in the right position. it worked.  Since then I have set this saw up (spend more $ on Festool) on a UG and extensions, all was fine, until the other day I set up at a site, started cutting and found the cuts were not lining up???????? Finally realized that the saw was at a 2 degree angle. Realized that from sitting on the UG in the stored position the weight of the motor will tilt the saw even with the lever locked in place. The clamp mechanism will not hold the saw at 90, a little bit of pressure will move it. Talked to USA service and all they could say is the clamp mechanism must not be working properly and to send it back to Festool Canada for repairs again. I just hope I don't have to repair it again when it comes back. I must be crazy putting this up here, because I will probably be raked over the coals again but I like their tools and I just want one that works the way it should. So fire away. The skin is thicker now.

PS the one thing I regret is that I sold my other saw. The old one was a better saw then the new one.

 

[peter halle]

I am sorry you are having another issue.  I will not rake you or make any sort of insinuation.  I don't have the UG stand, but somewhere something I read stuck into my mind that made me not want to buy the stand based on how I travel.  My recollection of what I read was that the whole stand was supposed to be laid flat for transport.  The reason I remember that was that the space saving mode would be to store it upright, but it didn't make sense for me space wise to lay it down.

I can't swear to that but it stuck in my mind because it turned me off personally on buying the stand at that time.

Peter

 

[tjskinny]

A few folks have mentioned the tilting issue when transporting the Kapex on the UG.

See this thread....

http://festoolownersgroup.com/festool-tools-accessories/transporting-a-kapex/

 

[Dunn wood]

Thanks Peter. TJ - sounds like it is an imported problem, it's now here in NA. I wish Festool would tell us that and then we could make a decision based on accurate information. So it would probably be a waste of time to send the saw back. I would only get it back the same way. I was set up with the MFT-Kapex before and wished that I had stayed that way. Latest is definitely not always greatest. 

 

[joiner1970]

Surely its not that big a problem you just need to remember to check the bevel angle every time you set up on site. I'm sure they all do this I know mine drops if transported vertically for any time.

I make a point of checking any machine before making a cut ,not just the kapex .