Warranty on Festool Systainers?

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nanook

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May 24, 2012
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Lee Valley on their website lists Tantos Systainers as having a lifetime replacement garentee.  
I need to add some more Systainers to my collection - does Festool honor the same warentee on their branded Systainers?  

Just courious.  
 
There's no warranty on Festool Systainers. But the only thing I could think of breaking would be the hinge pins, which would cost less than a couple of bucks to replace.
 
Thanks Shane, 

Since you guys distribute Festools sister company Tanos in the States, can you comment if the Tanos warentee cover Festool branded Tanos Systainers?

If not, who would be a good contact to get that info?

Thanks
 
Festool and Tanos are two separate entities, although they are owned by the same parent company. Tanos would not warranty a Festool Systainer and the Tanos warranty does not directly apply to Festool Systainers.
 
Good to know - Mods, maybe make this one sticky? 

I know for me it makes the more expensive Festool Systainers hard to buy when I know the less expensive Tanos branded product has a lifetime (vs. Zero) warrantee. 

Shane,
VERY disappointed to hear that.  I know I'll certainly be trying to spread this piece of good information around. 
Hope you guys reconsider and match the Tanos policy. 
 
I just received an email back from our Tanos guy here in the US and he says that the only guarantee is against manufacture's defects.

I do know that Festool would take care of a customer who experienced an issue as a result of a manufacturer's defect.

That doesn't mean that you can throw it in the back of your truck and bust it and Tanos or Festool will give you a new one.

I asked that he contact Lee Valley to discuss what's represented on their website.
 
No worries Shane - I've been buying Systainers based on that promise.  
Looks like your trying to change that - I'm already bought into the system - but it is good to know that you guys are trying to roll-back your Warrantee of the Systainer product.

That is pretty disappointing.  

I have no doubt that the Lifetime Replacement Garentee was not a mistake on LV part, I'm very confident it is part of the warrantee coverage Tanos offered when lee valley took them on.

Too bad if Festool/Tanos is not standing behind its product any longer.  Glad I got most of my Systainers while Lee Valley at least is offering that coverage. 
 
Festool and Tanos are not responsible for the content on our dealers' websites. I don't know the reason or circumstances for the information on the Lee Valley website, but maybe Rob Lee can comment on it as I've already contacted him about it and he is a member here. He is currently out of the office until November 5th.

There has not been a change in policy on the warranty coverage of Systainers. I'm sorry if you feel that way, but it's simply not the case and as a company we have always been very transparent about such changes. The only change I can think of in the past 8+ years has been to allow the warranty on our tools to be transferable, which is a positive change that benefited our customers.

Here's a link to the warranty on the Tanos site. Nowhere does it say anything about a lifetime replacement guarantee.

http://www.tanosus.com/default.asp?oid=000&lid=En&navid=100009

Likewise, here's a link to the Festool warranty policy, which states only tools are covered. The warranty is also published in our catalog.

http://www.festoolusa.com/support/warranty.html

A product with a warranty typically contains documentation of said warranty in print form. Did you receive a warranty paper with your Tanos systainers?

Maybe Lee Valley is opting to offer this guarantee independent of Tanos. I have no idea. You would need to contact them about that.

To insinuate that Festool and/or Tanos have taken part in some underhanded plot to covertly change its warranties is simply false and not appreciated.

Shane
 
I also just emailed Sean over at Tool Nut, who carried Tanos Systainers, and he has never heard of such a warranty. Edit: I see nothing on mysystainer.com, which is operated by Japan Woodworker and carries Tanos Systainers. Likewise, I can find nothing online about this other than the Lee Valley site.

Can I ask what your expectation is? What's going to happen that you would have a warranty claim on your Systainers?
 
Fair enough - I do know that Lee Valley lists Tanos Systainers as having what they refer to as a 'Lifetime Replacement Policy'  

I know buying into the Systainer System knowing I was covered if the product had any issues was a big deal in making that step.   For what is a VERY expensive product vs. cost to produce.    
I also know that I will be turning anyone who is buying Systainers towards Lee Valley if they are the only ones who offer that coverage.  

Personally I would view the rolling-back of that policy as really a sign that Tanos is no-longer standing behind their product.  Thats disappointing to hear.   Disappointing if Lee Valley pulls back from that as a result.

Obviously Shane, Festool never offered that level of service.    I feel that's too bad considering your price-point.  

Now onto the personal stuff: I really do not appreciate your insinuating that I beat the stuff out of my gear and then pop it back for a 'Warrantee' replacement.  
I just want to know - that if I use my Systainers as a step stool (as demoed in the product video), if they dont hold up to the normal wear and tear of jobsite work, if the latches or tabs fail prematurely, that I'm covered.   Knowing that I'm not covered with the Festool brabded units just means I will be sure to by Tanos ones at LV
Thats was what moved me to start buying into the Systainers from Lee Valley in the first place.  
Guess what?   I've never had an issue with the product.

I'd be *quite* disappointed if Tanos pulls back from that commitment.  

Anyways Shane, I know who I will be recommending people buy Systainers from for the time being.  
 
Shane - if you feel able to do so:  Maybe you could state Festool USA's policy on Systainers and any issues with them.   As I understand things: Systainers/accessories that come with tools are included in the 1+2yr warrantee since that is a package?  I haven't seen any literature limiting the 1+2yr warrantee to the power tool proper.....?  Esp with the Systainers having the serial # marked on them.

Festool Systainers bought as/with accessories have no warrantee coverage?

Do I understand that right?  
You also state that Festool USA will 'take care' of anyone with issues - could you pls post your official position on that?   I'm sure people would like clarification.   I know I would.  

Cheers,
 
There has not been a warranty roll back. The warranty policies of Tanos and Festool regarding Systainers have not changed.

Sorry if you took my comment about throwing a systainer in a truck personally. By "you", I meant someone, not you in particular.

Feel free to purchase your systainers where ever you choose, but you are now aware of the warranty coverage by Festool and Tanos on Systainers, which only covers manufacturer's defects.

The latches and T-LOC knob pop right back on if they come off. There are weight limits for the Systainer and I wouldn't recommend standing on them if you fear breaking them as that is not considered a manufacturer's warranty.

To answer your question: I don't know of any issues with Systainers. What could really be an issue? Occasionally they are damaged in shipping where they are handled roughly by the courier. The Systainer is not covered by the 2+1 warranty as it's considered an accessory. By "take care" of, I mean that if you get a Systainer with a manufacturer's defect, it will be repair or replaced.

I think there's a mountain being made of a mole hill here. They are simple products. We're not talking some sophisticated mechanical device or electronics with a bunch of components that would be prone to failure. If you're wanting me to tell you that there's a lifetime replacement guarantee, it's not going to happen because that's never been the case.

Shane

 
Thanks Shane - glad I have your permission to spend my money where I chose  :o

Sounds like I'll continue buying Systainers at LV - b/c they offer Lifetime coverage.  
Great products - I've always recommended them, b/c I always believed they came with a lifetime garentee.
Based on my interaction with you Shane - I'm going to keep my eye out for alternatives. 

My takeaways:

1. Festool offers ZERO official warrantee if you have any issues with your Systainers once they are out of the store.   Festool also charges a premium on the product vs. Tanos branded units.
2. Tanos may or may not offer any warrantee coverage - they would need to weigh in on this officially however.
3. Lee Valley currently offers a 'Lifetime Replacement Garentee' on Tanos Systainers bought through them.

4. When I simply ask for clarification of Festool USA's policy - I feel I am attacked personally, and Shane: despite my asking - you do not simply & clearly post the official Festool position on Systainer warrantee coverage.

Kinda not impressed with you as a rep.  
I think its very valuable for people to know the official policy on any issues with your Systainer product.   I just wanted to know what was up - glad to know there is no official warrantee at all from Festool.  

If Festool USA does offer an official warrantee on Festool branded Systainers - pls. post the official version.

Thanks
 
I'm in the shop staring at a systainer with a tool inside. And then a different mfr tool case with a cordless sprayer inside. And another different mfr case with a sander inside. And a round vac with a busted top handle. And a guitar in a hard case. And a shelf loaded with dead or unusable tools. Usually it is what is inside the case that becomes no longer usable.

I may be missing the intent of this whole chat, but it seems to me that the tool inside the case is where I want my warranty money. Extra cool if that warranty is long and the tool box works as a system with other like minded tools and toolboxes.

I am trying to get my head around this concern. I have never really wondered about it. I wonder if any of my other tool cases have warranty coverage. Dont think I have ever broke or disfigured a case.

In my opinion, the cost to a mfr to administer warranty coverage on cases would be more than the actual value to the user of the tool.
 
I am hard on my systainers and have only had one somewhat break.

Was sliding my plumbing systainer through a crawl space and busted a small hole in 2 corners.  Still holds 40lbs of tools, I just put some tape over the holes to keep from loosing parts. 

I melted the bottom of one when it was too close to the stove.  I just heated it back up and formed it into good enough shape.

I think I have a dent in another. 

The only thing I really care about, is what is inside.
 
My Ct's are the thing that have the hardest life. They seem to have a similar grade carcass construction as a systainer. We had a pile of staging fall over on a midi last spring. Rugged little cusses.
 
WarnerConstCo. said:
... I melted the bottom of one when it was too close to the stove.  I just heated it back up and formed it into good enough shape...
Click to expand...

Ooh, I have to try that, the systainer of my rotex150 has a slightly deformed side and lid because they were too close to a big halogen jobsitelight. (It still fits into a stack, but not as nice as systainer with a flat top)

As for other systainer damage, I have one with a slightly cracked lid, due to stepstool use; lost a few hingepins, which I replaced with pins from a less used donor-systainer, so I could order the hingepins later with a bigger order. Had two broken attic systainer latches. Some of the often used heavier systainers have worn latches, but I'm waiting for another trade-in deal to switch to T-locs.
 
Nanook, get a life dude, there plastic boxes ffs. Yeah they cost jack to make but you,re paying for good design
 
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