jmbfestool
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+1 Dean
Warranty on Festool Systainers?
- Thread starter nanook
- Start date
Julian Tracy
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It'd be nice if they made them a bit more uv resistant - kindof sucks to have an expensive pile of systainers and have a few that have yellowed...
JT
JT
ART at WORK
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A good craftsman always takes care of his tools and their boxes [tongue]
Frank Pellow
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Julian Tracy said:
Think of the yellowing as mark of good service or even as a badge of honour. I do. [smile]
Here's the warranty info from TANOS's own website. It applies from Jan 1, 2008 onwards.
"The Supplier" is TANOS, it looks like 12 months warranty for professionals, 24 months for private buyers (non-professionals), materials defects only, EU only. No coverage from wear and tear, environmental damage (e.g. sun damage), abuse.
Here goes...
VII. Liability for Material Defects
The Supplier is fully liable for damages resulting of a violation of life, body, or health, which are due to the intentional or negligent violation of the Supplier's duties or an intentional or negligent violation of the duties of one of a legal representative or agent of the Supplier as well as for other damages, which are the results of grossly negligent violation of duty on the Supplier's part or of an intentional or grossly negligent violation of obligation of a legal representative or agent of the Supplier. In the event of material or manufacturing defects, the Supplier shall be liable for material defects as well as for explicitly warranted characteristics and freedom from defects in accordance with their respective state of technology subject to the regulations specific to the country. Changes in the construction or execution which the Supplier applies to the goods in general prior to for the delivery of an order do not constitute grounds for a complaint. The Supplier recommends that manuals, safety notes, replacement parts lists and the receipt are filed with care.
The Supplier shall be liable for defects, which also includes the lack of explicitly warranted characteristics:
1. In principle, the term of liability for the products and work of the Supplier is 12 months starting with the transfer of risk to the Buyer. However, in contrast,the term of liability for material defect within the EU in conjunction with exclusively private utilization shall be 24 months.
2. The liability for material defects also includes the free rectification of all material defects that arose during the term of liability and at the Supplier's option, the objected product may be repaired or replaced. Exchanged parts become the property of the Supplier.
3. Prerequisite for the acceptance of a liability claim due to a material defect is that the point of purchase of the machine lies within the EU and the claim for material defect liability has not yet expired. The proof is provided through the presentation of a machine generated original purchase receipt which indicates the address of the Buyer and Seller, the purchase date and the exact identification of the type of product. If the claims proves to be justified, the costs of the least expensive round trip transportation shall be borne by the Supplier. For the rest, Item V shall apply. Claims of the Buyer concerning expenses that became necessary at the time of the supplementary performance, in particular transportation, handling, labor and material costs, are excluded to the extent that the expenses increased because the object of the delivery was subsequently moved to a different location than the original place of performance, unless the transfer corresponds with its intended use.
4. A right to withdrawal or mitigation does not exist, unless the Supplier is not able to rectify the defector perform a replacement delivery, or the retail or replacement delivery is deemed as unsuccessful.
5. The warranty does not cover natural wear and tear or damage which occurred after the transfer of risk, in particular due to incorrect, improper or unprofessional use or negligent care, excessive use or unfit means of operation. The Supplier is in particular not liable for changes of the condition or the operational mode of the Supplier 's product that is caused by incorrect storage or climatically or other external impacts.
6. If inappropriate changes are caused by the Buyer or third parties, the subsequent consequences shall not be covered by the Supplier 's warranty.
7. The repair, replacement deliveries or replacement services shall not renew the warranty term.
8. Additional warranty claims of the Buyer towards the Supplier and his agents are excluded.
"The Supplier" is TANOS, it looks like 12 months warranty for professionals, 24 months for private buyers (non-professionals), materials defects only, EU only. No coverage from wear and tear, environmental damage (e.g. sun damage), abuse.
Here goes...
VII. Liability for Material Defects
The Supplier is fully liable for damages resulting of a violation of life, body, or health, which are due to the intentional or negligent violation of the Supplier's duties or an intentional or negligent violation of the duties of one of a legal representative or agent of the Supplier as well as for other damages, which are the results of grossly negligent violation of duty on the Supplier's part or of an intentional or grossly negligent violation of obligation of a legal representative or agent of the Supplier. In the event of material or manufacturing defects, the Supplier shall be liable for material defects as well as for explicitly warranted characteristics and freedom from defects in accordance with their respective state of technology subject to the regulations specific to the country. Changes in the construction or execution which the Supplier applies to the goods in general prior to for the delivery of an order do not constitute grounds for a complaint. The Supplier recommends that manuals, safety notes, replacement parts lists and the receipt are filed with care.
The Supplier shall be liable for defects, which also includes the lack of explicitly warranted characteristics:
1. In principle, the term of liability for the products and work of the Supplier is 12 months starting with the transfer of risk to the Buyer. However, in contrast,the term of liability for material defect within the EU in conjunction with exclusively private utilization shall be 24 months.
2. The liability for material defects also includes the free rectification of all material defects that arose during the term of liability and at the Supplier's option, the objected product may be repaired or replaced. Exchanged parts become the property of the Supplier.
3. Prerequisite for the acceptance of a liability claim due to a material defect is that the point of purchase of the machine lies within the EU and the claim for material defect liability has not yet expired. The proof is provided through the presentation of a machine generated original purchase receipt which indicates the address of the Buyer and Seller, the purchase date and the exact identification of the type of product. If the claims proves to be justified, the costs of the least expensive round trip transportation shall be borne by the Supplier. For the rest, Item V shall apply. Claims of the Buyer concerning expenses that became necessary at the time of the supplementary performance, in particular transportation, handling, labor and material costs, are excluded to the extent that the expenses increased because the object of the delivery was subsequently moved to a different location than the original place of performance, unless the transfer corresponds with its intended use.
4. A right to withdrawal or mitigation does not exist, unless the Supplier is not able to rectify the defector perform a replacement delivery, or the retail or replacement delivery is deemed as unsuccessful.
5. The warranty does not cover natural wear and tear or damage which occurred after the transfer of risk, in particular due to incorrect, improper or unprofessional use or negligent care, excessive use or unfit means of operation. The Supplier is in particular not liable for changes of the condition or the operational mode of the Supplier 's product that is caused by incorrect storage or climatically or other external impacts.
6. If inappropriate changes are caused by the Buyer or third parties, the subsequent consequences shall not be covered by the Supplier 's warranty.
7. The repair, replacement deliveries or replacement services shall not renew the warranty term.
8. Additional warranty claims of the Buyer towards the Supplier and his agents are excluded.
AlexThePalex
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Jeramy said:
It also applies to the EU only, and therefore has no relevance to this discussion about Canada. Different countries, different laws, different policies.
Timtool
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Wow Nanook, heres the quote from Lee valley :
"A great method for organizing, storing and safely transporting gear. Made in Germany of strong ABS plastic, they come with a lifetime replacement guarantee."
Which by mentioning "made in germany" followed by "they come with a lifetime replacement guarantee", make believe that that warranty is a constructor warranty. Which is what you believed, and what most people would from reading it. While it's now obvious that that warranty does not exist, and that Lee valley is either lying or has their own supplemental warranty. Which in any way is nothing more than a commercial trick to fool people, these life time warranties only cover construction defaults, not wear and tear, abuse, damage, or even damage from normal use. Basically it's all air, and chances that a construction default would show up after the legal 1year warranty is close to non existent.
"A great method for organizing, storing and safely transporting gear. Made in Germany of strong ABS plastic, they come with a lifetime replacement guarantee."
Which by mentioning "made in germany" followed by "they come with a lifetime replacement guarantee", make believe that that warranty is a constructor warranty. Which is what you believed, and what most people would from reading it. While it's now obvious that that warranty does not exist, and that Lee valley is either lying or has their own supplemental warranty. Which in any way is nothing more than a commercial trick to fool people, these life time warranties only cover construction defaults, not wear and tear, abuse, damage, or even damage from normal use. Basically it's all air, and chances that a construction default would show up after the legal 1year warranty is close to non existent.
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As a moderator I am going to ask that although each of you has a right to your thoughts and opinions, when opinions are posted here that can cause harm then please don't. We have a situation where a member asked a question, several sources were checked, and an answer given. It now sits that either a mistake has been made in the catalogs and website or the seller offers a supplemental warrantee. We won't know until sometime next week.
So let's not continue the speculation that the dealer in question is doing something to unethically entice the buyer. They currently have 5 catalogs out in publication with 754 pages of information on well over 5,000 tools. They are a family owned business with 34 years behind them. They are well known for their products and their customer service.
This is one of those cases where a simple mistake or a misunderstanding can blow up and cause senseless damage due to the widespread usage of the internet.
Thank you.
Peter
So let's not continue the speculation that the dealer in question is doing something to unethically entice the buyer. They currently have 5 catalogs out in publication with 754 pages of information on well over 5,000 tools. They are a family owned business with 34 years behind them. They are well known for their products and their customer service.
This is one of those cases where a simple mistake or a misunderstanding can blow up and cause senseless damage due to the widespread usage of the internet.
Thank you.
Peter
Theshipstore
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Peter: Thank you, this needed to slow down it was becoming a runaway for sure
Sal
Sal
Frank Pellow
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Well said Peter!
hockey_magnet
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Well said Peter. Lee Valley is an amazing company to deal with IMHO. Not only that but even if they have made an error, I have every confidence that they would honour it regardless.
Chris
Chris
Peter Halle said:
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I would very much agree that Lee Valley is a reputable company and I hope my comments didn't seem to indicate otherwise.
It could be a simple misunderstanding, miscommunication or mistake. It may be that Franck, the Tanos guy here in the US/Canada, said something in error and forgot about it.
Regardless, I'm sure Rob will clear it up for us when he returns. Until then, let's let this rest.
It could be a simple misunderstanding, miscommunication or mistake. It may be that Franck, the Tanos guy here in the US/Canada, said something in error and forgot about it.
Regardless, I'm sure Rob will clear it up for us when he returns. Until then, let's let this rest.
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nanook said:
Hi -
I missed all of this thread, as I had driven to Harrisburg to attend an auction, and just got back last night.
I've had our product managers searching for the source of the warrantee statement, and it appears to be an error on our part. Nonetheless, it's an error we'll stand behind for anyone that has purchased a Tanos systainer from us - before todays date.
Normally, a manufacturers warantee is a "fallback" position for us - something to rely on in the event of abuse. Like any any business, what we really want is to keep people coming back.... and that means using judgement as part of the returns process. We've taken returns decades after selling products - and are glad to do it. At the same time - we've had to stick to stated warantees to protect ourselves from those that abuse products - and there are people out there that do.
Sorry for any confusion caused by our error, it's the first (and hopefully last!) time I've seen us make this kind of mistake!
Cheers -
Rob
Frank Pellow
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I expected that the situation was as you have stated Rob. And I also expected that you would step up to the plate and guarantee any Tanos systainers that you have already sold (including the 3 that I purchased).
But, I very much doubt that you will get very many (if any) returned. I have over 30 systainers, the oldest being about 10 years old and they have stood up well to heavy use.
But, I very much doubt that you will get very many (if any) returned. I have over 30 systainers, the oldest being about 10 years old and they have stood up well to heavy use.
