This have come up a couple of times in different threads, here and here.
I am not putting this out there to trash anyone, but it seems that there is a `communications breakdown` some place.
A couple of weeks ago I purchased a T15+3 (SWEET TOOL!). At checkout, the VERY helpful AND informative person assisting me with my purchase said (and I do mean these quotes literally) "Do not forget to send in your green warranty card to Festool". Naturally I called him out on it saying 'that card is for MY records, Not Festool's'. From that point forward his responses were lacking, indicating/implying that they do not do that (anymore?). He was aware that they had done so in the past but had no idea how it was done (now).
I have been told in the past that dealers are supposed to take care of that, as it is one of those customer service things which Festool is all about .
I did not get the impression that he was confusing Festool with some other brand as he was very specific about the ~green card~. And again, he spoke with the tone of certainty that it was my responsibility register the purchase.
I have no interest in bashing the dealer in a public forum by name, for other than this, he/they were quite helpful and knowledgeable. I may have finally found a dealer worthy of the 1.5 - 2 hour drive. I just wanted to put the info out there to Festool so that you folks in Indiana know where there might be a weak spot in dealer education. Can't fix it if you don't know it is broken. If Festool wishes to PM or email me for the info, I am with that. Can't educate the dealer if you don't know who it is.
I am not putting this out there to trash anyone, but it seems that there is a `communications breakdown` some place.
A couple of weeks ago I purchased a T15+3 (SWEET TOOL!). At checkout, the VERY helpful AND informative person assisting me with my purchase said (and I do mean these quotes literally) "Do not forget to send in your green warranty card to Festool". Naturally I called him out on it saying 'that card is for MY records, Not Festool's'. From that point forward his responses were lacking, indicating/implying that they do not do that (anymore?). He was aware that they had done so in the past but had no idea how it was done (now).
I have been told in the past that dealers are supposed to take care of that, as it is one of those customer service things which Festool is all about .
I did not get the impression that he was confusing Festool with some other brand as he was very specific about the ~green card~. And again, he spoke with the tone of certainty that it was my responsibility register the purchase.
I have no interest in bashing the dealer in a public forum by name, for other than this, he/they were quite helpful and knowledgeable. I may have finally found a dealer worthy of the 1.5 - 2 hour drive. I just wanted to put the info out there to Festool so that you folks in Indiana know where there might be a weak spot in dealer education. Can't fix it if you don't know it is broken. If Festool wishes to PM or email me for the info, I am with that. Can't educate the dealer if you don't know who it is.
