Wera Backs Their Tools

[kevinculle]

About a week ago I had my favorite Wera ratcheting screwdriver fail at the composite shaft behind the ratcheting mechanism.  I submitted a warranty claim with this picture:

[attachimg=1]

A few days later I got an email telling me to expect a replacement part and yesterday I received a complete new screwdriver set with all of the bits.  Nice!

 

[Crazyraceguy]

That's great. I love to see companies just take care of it. It's not worth the time of Nickel and Diming you over it.....and that word-of-mouth praise is advertising, that can't be purchased any other way. (and very cheap in comparison to the normal way)

 

[woodbutcherbower]

+1 for Wera customer service. I had an Impaktor bit holder throw in the towel on me around 18 months ago - I just shrugged it off and bought a replacement. I casually mentioned it to a Wera rep at a tool show, and two days later the new upgraded version showed up, along with a box of 10 Impaktor diamond-coated PZ2 bits and a 20% discount voucher for anything else I wanted to order within the next 90 days.

It doesn’t get any better.

 

[Crazyraceguy]

Wow! That is impressive. It would be great if more companies were that confident in their products and protective of their name/reputation.

 

[woodbutcherbower]

Wow! That is impressive. It would be great if more companies were that confident in their products and protective of their name/reputation.

Indeed. I showed my appreciation by ordering a whole pile of other Wera stuff using the voucher - including replacement PZ1, PZ3, PH2 and PH3 10-bit packs, two extra Impaktor magnetic bit holders, a set of T-handled Allen wrenches, and a set of their beautifully-made 'Joker' ratchet spanners.

'Service is the silent salesman'. It's true  [big grin]