150/3 pad separation

[RonMiller]

I ordered the hard pad for my 150/3 and love it. But when I took the standard pad off, I noticed that the center portion of the hook and loop has detached from the body of the pad. Is this  normal? It's about a year old. Thanks.

 

[Administrator_JSVN]

Ron, I have sent you a PM.

I would like to encourage members of the forum not to use the "Ask Festool" area of the forum for service or repair issues.  Please contact us by email at service@festoolusa.com or by phone at 800-554-8741.  We are able to serve you better and more efficiently using those methods.

Thank you.
Shane

 

[RonMiller]

And you sure were efficient! Thank you so much for the fast help.