3rd party accessories/attachments and Festool warranty question

[Corwin]

Nice post, Rick.

 

[ridgenj]

Rick,

I totally agree with you and people should continue to post their concerns about DD over and over again . I don't think it will change Festool's position about their warranty position neither will Oneida read this post and do something that will satisfy all of us. As I said before, bought a DD a few weeks ago before reading the FOG posts and it changed my mind about using it.
All just because someone challenged the system about it.

We are not in any disagreement. Probably I was wrong to assume that we are having a circular discussion about the DD and this is he topic I was referring too.

Cheers
Luis

 

[RONWEN]

Shane,

I know what you said but I did not know if you were the official spokesperson for Festool or not.  If you are, I apologize for not accepting your statements as the company's official position on the static issue.  But are you saying, "Do not insert third party dust collection accessories between the tool and vacuum. Doing so will result in circuitry failure."  ??  If so, it's case closed.  And I think CT owners need to know that.

Julie, as an employee of Festool USA and administrator of this forum, I'm here as a resource to the members of the forum in whatever capacity I can serve. I'm the only employee of Festool that posts on the forum other than the rare post by Christian Oltzscher. I guess some might consider that makes me an official spokesperson. This forum is monitored by employees of Festool USA, Festool UK, Festool Australia, Festool Germany and maybe others on a daily basis. I'm pretty confident that if I said something that didn't align with the position of Festool, I would quickly receive a phone call or email.

I'm not saying don't use a Dust Deputy or other product. I'm saying do so at your own risk. If doing so results in damage to the tool, Festool is not liable.

I feel like I'm not saying anything new, only repeating myself and rephrasing it in a different way. Hopefully, there is some clarity on the topic. At this point, I think I've adequately stated our position. I hope I did so in a way that wasn't offensive to any third party accessory manufacturers or any of our customers. Thanks.

Shane

Shane, Your response was concise, lucid, professional and appreciated as usual.

 

[Stephen B]

After following this 'static' discussion for a few days, I was visually reminded when using my DX93e just now that it has a copper plate in the dust exhaust/ vacuum inlet. This does not appear to be so on my ETS 125 and 150. I am curious? Note that these sanders are all 240v models.

With appreciation.

 

[JuliMor]

There is nothing wrong with questioning information, no matter what the source. I may not like it when someone questions what I say, but that doesn't mean it is wrong to do so.

Thinking about computer programming being a fall back if I couldn't make a living in construction, I took some night courses.  My first course was BASIC.  I knew nothing!  I didn't even know enough to ask a question.  One student in the class raised his hand and said, "This might sound like a stupid question..."  The teacher paused him for a moment, turned to the blackboard, and wrote, "There are NO stupid questions." He then turned to the student and told him to ask his question.

Satisfied and now a bit less apprehensive, the student asked his question.

The teacher, without saying a word, turned around to the blackboard and erased what he just wrote.  [laughing]

A couple of classes later I was thinking about dropping the class.  I just wasn't getting it.  The same student raised his hand and asked a question, got the answer, then asked another.  This went on for a while and I paid close attention because things were falling into place.  Then suddenly WHAM! I got it!  I ended up getting an A in that class.  And I had that one curious student to thank because without those series of questions he asked, I would have dropped the class.

So remember class, there are no stupid questions!  [big grin]