Another dead Kapex.

[Cheese]

Interestingly, there seems to be a five year warranty for the kapex (motor only??) in Canada.  Its unclear if that longer warranty is on a new Kapex or only on the repair.  I've not heard anyone mention if this is only in Canada or if this is the policy in the US as well. 

Brice, here's the Festool Canada website. Interestingly enough, nowhere does it mention a 5 year warranty on the Kapex. Even if you bring up the Kapex section, it still only mentions a 36 month warranty.

Yet, I've also heard it mentioned on the FOG that there's a 5 year warranty on the Kapex armature in Canada.
https://www.festoolcanada.com

Also interesting, is the website claims a 48 hour turnaround for service.

 

[ChuckM]

Yes! 5 years for Cdn owners accordingly to a recent repair experience shared another member. I better make a reminder note on my saw/paperwork.

 

[Mario Turcot]

Brice, here's the Festool Canada website. Interestingly enough, nowhere does it mention a 5 year warranty on the Kapex. Even if you bring up the Kapex section, it still only mentions a 36 month warranty.

Yet, I've also heard it mentioned on the FOG that there's a 5 year warranty on the Kapex armature in Canada.
https://www.festoolcanada.com

Also interesting, is the website claims a 48 hour turnaround for service.

Don't be fooled  [tongue]

Official Festool websites are all the same. Look at the service number. The service phone # is the same for both USA and Can  [eek]

I suspect that there is not a single Festool Canada employee and that Canadians are dealing directly with Festool USA period. I'm wondering if I order a part if I will pay for duties. Any one from Canada have any experience ordering Festool parts from Festool?

Mario

 

[Cheese]

Don't be fooled  [tongue]

Official Festool websites are all the same. Look at the service number. The service phone # is the same for both USA and Can  [eek]

I suspect that there is not a single Festool Canada employee and that Canadians are dealing directly with Festool USA period.

Well I did notice this on the Canadian website:

Festool Canada Inc.
400 N. Enterprise Blvd
Lebanon, IN 46052
USA
Telephone 1-888-337-8600

 

[ChuckM]

Never ordered any parts but if I need to, I will do it through Lee Valley Tools where I bought all my Festool machines. May be they have a shipping arrangement that will take care of the import duties matter.

 

[Brice Burrell]

...I suspect that there is not a single Festool Canada employee and that Canadians are dealing directly with Festool USA period....

There is a service center in Alexandria, ON.

 

[Mario Turcot]

There is a service center in Alexandria, ON.

Thanks Brice, good to know

I was curious where in Alexandria this is located and google map the service center address. Looks to me like a certified repair shop, sitting in a residential zone.

Alexandria

Mario

 

[tiralie]

I am surprised to see this thread not deleted, so that’s a good thing.

Yes, and [member=67788]ALI Construction[/member] Thank you for taking the time to document the fix.
Tim

 

[Peter Durand]

...I suspect that there is not a single Festool Canada employee and that Canadians are dealing directly with Festool USA period....

There is a service center in Alexandria, ON.

Unfortunately I think that that is just a place for Canadians to send their tools that are then forwarded to the USA. (When there are enough to make a consolidated shipment?) When I sent my track saw during the recall I kept track and the message from the carrier was that it was left at the garage door. No one was there to receive during business hours.

Cheers,

Peter

 

[peter halle]

i am of the belief that there is at least one service person in Canada.  But frankly who the crap cares if your tools are serviced.

Sometimes the nit picky junk is frankly much.

Hope everyone is working safely and productively this weekend.

Peter

 

[Job and Knock]

Another thank you for posting this, Al. My own Kapex is fine, but It's good to have an insurance policy, although if the armature ever does burn-out on mine I may well also look at building a "Frankenkapex" with a more powerful brushless motor and the necessary control circuitry

 

[Peter Durand]

i am of the belief that there is at least one service person in Canada.  But frankly who the crap cares if your tools are serviced.

Sometimes the nit picky junk is frankly much.

Hope everyone is working safely and productively this weekend.

Peter

Well Peter. I guess I am the nitty picky junkie  who cares that that it took a long time for my saw to be forwarded to the US for service. As opposed to the more fortunate folks in the states.

Regards,

 

[fairlaner]

A big thank you to ALI Construction for taking the time to document the repair and provide the pdf. I never heard back from festool even though they want an email or phone call instead of posting, I managed to get a new armature assembly and with your notes I did the repair in 30 minutes