Another Kapex Bites the dust. Again.

Joe Felchlin said:
Vaguely remembering a similar circumstance happening a long time ago:
Ford’s Edsel (named it after one of the Ford sons).
So what you are saying is that I have a Festool Edsel?  [eek]

JimH2 said:
Just curious what is your SCMS of choice?
Kapex for accuracy, 216mm (8-1/2in) DW for "hack" work, because it'll handle the vast majority of what I do.

I actually do a lot of work for contractors who supply their own (hire company) saws - the big Bosch Glide is too ruddy big and heavy to be mobile and has terrible dust extraction (they also seem to get sloppy after a few years hard use), the 12in Milwaukee is another heavyweight monster, the Hitachi 12in double slide is probably the least accurate saw I've ever used, the big Makitas (LS1218 - we haven't seen the -19 here yet) is another saw which is short on accuracy and again is fairly big and has poor extraction while the DWS780 is probably a better (more accurate) saw to use than any of the others, with shadow line technology for the cut line which is simple and effective, but again it's big and heavy with poor dust extraction. If there weren't a Kapex, that would be my choice, especially as there is a Flexvolt derivative that can run off mains or battery. TBH the Kapex can do most of what those saws do, is easier to cart around site, it's more accurate and the lasers actually work. As to whether or not you think it's worth the money.... But I do admit that a little niggle in the back of my brain is always that motor
 
Over the years, I’ve owned and used professionally, many cross cut miter saws from various brands. There have been pros and cons with the majority of them but, generally they were all pretty good and all served me well for earning a living. I do look after my tools but, these saws were used in every sense of the word, no nursing or babying any of them, they were used in the manner they were designed for. None of them ever suffered motor issues though.

So reading some of the comments in this thread where owners have nursed, baby’d or held back in using the Kapex to it’s potential, is a bit worrying for me. Sure I understand as well as anybody else, that tools should be looked after and treated well in order to keep us earning or pursuing a hobby using them, especially expensive tools.
The expensive part makes it all the harder for me to understand, somebody having to nurse maid the saw when using it?

It’s a great shame, as only today, I saw a good deal on an ex display Kapex 120. I don’t currently need a new saw and had just spent a lot of money on a planer thicknesser. Even so, I was very tempted at the price, until I remembered some of the threads here. So, took one last look before moving on.

It’s a great shame that such an otherwise superb saw, has these motor issues, what’s a greater shame for me, is the way Festool seem keen to play it down, when obviously the problem still exists.

I do like investing in Festool but, for at least the foreseeable future, I’ll give the Kapex a wide berth.
I hope those of you that own one, and have no issues continue to do so. I also hope this issue becomes a distant memory.  ;)
 
Jiggy Joiner said:
Snip.
It’s a great shame, as only today, I saw a good deal on an ex display Kapex 120. I don’t currently need a new saw and had just spent a lot of money on a planer thicknesser. Even so, I was very tempted at the price, until I remembered some of the threads here. So, took one last look before moving on.

If I were not already a Kapex owner and saw that deal (assuming the discount was at least 30% off), I would ask a few questions before walking away: Does the saw have its original motor? How long has it been on display? What is the warranty for the display model? And why the store is selling it?

If I was satisfied after reviewing the info. received and conditions (blade, etc.), I would get the showroom Kapex, at the time trying to push for a little more discount.
 
ChuckM said:
If I was satisfied after reviewing the info. received, I would get the showroom Kapex trying to push for a 30% off or more the regular price.

If I remember correctly, around the September/October/November time frame, Festool recon was offering Kapex's for either 35% or 40% off. I was surprised at the time however they kept appearing every couple of days so I figured Festool just had a load of them to get rid of...thus the deep discount.
 
ChuckM said:
Jiggy Joiner said:
Snip.
It’s a great shame, as only today, I saw a good deal on an ex display Kapex 120. I don’t currently need a new saw and had just spent a lot of money on a planer thicknesser. Even so, I was very tempted at the price, until I remembered some of the threads here. So, took one last look before moving on.

If I were not already a Kapex owner and saw that deal (assuming the discount was at least 25% off), I would ask a few questions before walking away: Does the saw have its original motor? How long has it been on display? What is the warranty for the display model? And why the store is selling it?

If I was satisfied after reviewing the info. received, I would get the showroom Kapex trying to push for a 30% off or more the regular price.

I suspect the reason they were selling it cheap is that the ex display Kapex would be the old model and the new model is out in the UK now.
 
Cheese said:
ChuckM said:
If I was satisfied after reviewing the info. received, I would get the showroom Kapex trying to push for a 30% off or more the regular price.

If I remember correctly, around the September/October/November time frame, Festool recon was offering Kapex's for either 35% or 40% off. I was surprised at the time however they kept appearing every couple of days so I figured Festool just had a load of them to get rid of...thus the deep discount.

Did recon include saws returned within 30 days of purchase? I suppose if someone used a saw for 3 weeks and returned it, it would not be resold as new.
 
ChuckM said:
Did recon include saws returned within 30 days of purchase? I suppose if someone used a saw for 3 weeks and returned it, it would not be resold as new.

Yes

Correct, that’s probably what drives the quantities on the recon site. There have been times when the recon site is open for business for 20 minutes or more. Other times it’s only open for business for 20 seconds.

 
ChuckM said:
Jiggy Joiner said:
Snip.
It’s a great shame, as only today, I saw a good deal on an ex display Kapex 120. I don’t currently need a new saw and had just spent a lot of money on a planer thicknesser. Even so, I was very tempted at the price, until I remembered some of the threads here. So, took one last look before moving on.

If I were not already a Kapex owner and saw that deal (assuming the discount was at least 30% off), I would ask a few questions before walking away: Does the saw have its original motor? How long has it been on display? What is the warranty for the display model? And why the store is selling it?

If I was satisfied after reviewing the info. received and conditions (blade, etc.), I would get the showroom Kapex, at the time trying to push for a little more discount.

It wasn’t quite 30% off but close, it looked in very good shape to be fair. There were other Festool ex display tools on offer too, mainly dust extractors and a couple of sanders.
The saw will no doubt be snapped up by somebody, and the chances are it will give years of service without issue. On the other hand.......................

I might have given it more consideration if I were needing a new saw but, I really don’t, and having spent nudging £3k on toys tools today, moving on was safer  ;)
 
I wouldn't read into the recon site much. They had planex's (planexi?) half off during their big sale in november.  Recently they have popped up for a lot more money.  I would guess they have times they get a pile of tools and just want it cleared out so they drop the price, and a Kapex takes up a lot of space.

We know a new one is coming, it's not like they will want to have a pile of the old ones laying around.  Far as buying one, it's not like the new one will be cheap, so a used/discount/etc Kapex will be a good deal even with a chance of it failing.  As long as you can get the parts to repair one, it's not the end of the world.
 
Jiggy Joiner said:
Over the years, I’ve owned and used professionally, many cross cut miter saws from various brands. There have been pros and cons with the majority of them but, generally they were all pretty good and all served me well for earning a living. I do look after my tools but, these saws were used in every sense of the word, no nursing or babying any of them, they were used in the manner they were designed for. None of them ever suffered motor issues though.

So reading some of the comments in this thread where owners have nursed, baby’d or held back in using the Kapex to it’s potential, is a bit worrying for me. Sure I understand as well as anybody else, that tools should be looked after and treated well in order to keep us earning or pursuing a hobby using them, especially expensive tools.
The expensive part makes it all the harder for me to understand, somebody having to nurse maid the saw when using it?

It’s a great shame, as only today, I saw a good deal on an ex display Kapex 120. I don’t currently need a new saw and had just spent a lot of money on a planer thicknesser. Even so, I was very tempted at the price, until I remembered some of the threads here. So, took one last look before moving on.

It’s a great shame that such an otherwise superb saw, has these motor issues, what’s a greater shame for me, is the way Festool seem keen to play it down, when obviously the problem still exists.

I do like investing in Festool but, for at least the foreseeable future, I’ll give the Kapex a wide berth.
I hope those of you that own one, and have no issues continue to do so. I also hope this issue becomes a distant memory.  ;)

Even outside of festool the price for stuff always causes weird dynamics. As you mention, when something cost a lot you take care off it, which can be considered ironic since the general idea of a "pro tool" is that they are durable and will hold up. So you get such tools being used less hard then the cheap tool.  We all do it, we have multiples of some tools because we see a particular job as too destructive or dirty for the nice tool.

The main issue with the Kapex is the unknown, if it's something the user did, something truly wrong with the tool that can happen to every Kapex made, or is it luck of the draw, one Kapex can handle anything, the next one dies easily.  Assuming the new Kapex won't have the issues, in a few years people will have new ones that don't die, and the old ones will be ones that are fine and won't die, or the way the user uses it means they won't break. The weak of the kapex herd will be dead, times will move on.  Clearly if the Kapex does have an fundamental issues, this is what Festool is relying on.

No matter what I'm not sure if I would use a Kapex the same as I would a dewalt, even without "the kapex issues",  I'd still see the Kapex as a finish carpentry saw and use it for "nice" tasks and use my Dewalt for abusive duty (rough construction). Same with other tools I have, I'm not going to use the Festools for everything, some jobs I'm going to use my old tools for.
 
My Take on this
The problem is not that hard to sort out. This is simple off the shelf engineering not a new concept.

My experience with German engineering showed me the design is always just up too the specifications never over. They always design to the specs with no tolerance for customers pushing the envelope or improper use.

Other manufactures will always over design and dumb down the specs and just assume customers will be pushing the design envelop and customer misuse.

We have found out you must stay within these design limits of all our German heavy equipment never push these unit.

This is why we now only purchase CAT equipment and some Deer stuff. Our problem is heavy Cranes we do like this German units for this. We are very careful to use the correct trained crews and stay within these design limits.

Ma-bee festool needs a user training class on the saw like what is required with Krupp and other German heavy equipment makers.

A trained certified operated or units computers will not come alive.

I guess that's extreme!

Rick

 
DeformedTree said:
Jiggy Joiner said:
Over the years, I’ve owned and used professionally, many cross cut miter saws from various brands. There have been pros and cons with the majority of them but, generally they were all pretty good and all served me well for earning a living. I do look after my tools but, these saws were used in every sense of the word, no nursing or babying any of them, they were used in the manner they were designed for. None of them ever suffered motor issues though.

So reading some of the comments in this thread where owners have nursed, baby’d or held back in using the Kapex to it’s potential, is a bit worrying for me. Sure I understand as well as anybody else, that tools should be looked after and treated well in order to keep us earning or pursuing a hobby using them, especially expensive tools.
The expensive part makes it all the harder for me to understand, somebody having to nurse maid the saw when using it?

It’s a great shame, as only today, I saw a good deal on an ex display Kapex 120. I don’t currently need a new saw and had just spent a lot of money on a planer thicknesser. Even so, I was very tempted at the price, until I remembered some of the threads here. So, took one last look before moving on.

It’s a great shame that such an otherwise superb saw, has these motor issues, what’s a greater shame for me, is the way Festool seem keen to play it down, when obviously the problem still exists.

I do like investing in Festool but, for at least the foreseeable future, I’ll give the Kapex a wide berth.
I hope those of you that own one, and have no issues continue to do so. I also hope this issue becomes a distant memory.  ;)

Even outside of festool the price for stuff always causes weird dynamics. As you mention, when something cost a lot you take care off it, which can be considered ironic since the general idea of a "pro tool" is that they are durable and will hold up. So you get such tools being used less hard then the cheap tool.  We all do it, we have multiples of some tools because we see a particular job as too destructive or dirty for the nice tool.

The main issue with the Kapex is the unknown, if it's something the user did, something truly wrong with the tool that can happen to every Kapex made, or is it luck of the draw, one Kapex can handle anything, the next one dies easily.  Assuming the new Kapex won't have the issues, in a few years people will have new ones that don't die, and the old ones will be ones that are fine and won't die, or the way the user uses it means they won't break. The weak of the kapex herd will be dead, times will move on.  Clearly if the Kapex does have an fundamental issues, this is what Festool is relying on.

No matter what I'm not sure if I would use a Kapex the same as I would a dewalt, even without "the kapex issues",  I'd still see the Kapex as a finish carpentry saw and use it for "nice" tasks and use my Dewalt for abusive duty (rough construction). Same with other tools I have, I'm not going to use the Festools for everything, some jobs I'm going to use my old tools for.

I get what you’re saying regarding expensive tools but, I actually look after anything I buy regardless of cost. I think it stems from not having much when I was younger, and so learned the value and importance of taking good care of things. I can’t stand seeing anything mistreated, even other peoples stuff.

I’ve always bought what are considered by most as quality tools, so when buying a tool, it’s for the sole intention of that tool being used for any of the tasks it was designed for. I do, as you mentioned own multiples of many tools, simply because of the nature of my work, not because I think one would give a better finish to a job than the other.

My miter saws get chosen for a certain job by their size, not because one might produce a better cut than the other, I’d expect them all to give a first class cut providing the blade is correct and sharp.

A good few years ago, before I was a Festool fan, I arrived on a site and was greeted by a gang of Polish guys who were running the job. Their boss had just about every Festool tool ever made layed out and set up on the driveway.

As the job progressed, he was always pulling my leg about me not owning any Festool, and when he spotted a 27 year old Elu PS274 set up in the corner he was rolling around the room laughing! That’s an antique he said, quite possibly I replied but it still operates and cuts just fine.

I asked how much his Kapex set up cost, along with tables etc, £2,700 he replied.
After wincing, I asked him to cut a 45 degree cut in a door jamb architrave, no problem he said, and made the cut, and proudly offered me the timber to inspect. Very nice indeed I said, ok, now hold on a moment. Then I cut the head architrave to marry up to his, on the 27 year old Elu, then offered him the architrave. Not bad at all he said, it was actually the same quality cut as his, as he later admitted. I then offered the two cuts together, and put a square on them.

The corner was as good as you could ever expect from any saw, as he also agreed.
So, I said to him, your saw is £2,700 and that old Elu cost £225 27 years ago.
Why aren’t you still laughing?  ;)

If I bought a Kapex, it would be as usual, well looked after but, also well used and not shown any favouritism, my other saw don’t have special treatment neither would a Kapex.

There is obviously an issue with the Kapex, there’s been too many cases of them smoking. No smoke without fire, maybe that should be, no smoke without an issue?

What the issue is, doesn’t seem clear, possibly/hopefully Festool know, and are currently bringing out a new version that will definitely not have this issue risk?
The issue is real enough to put me off owning one, when the time comes that I need a new saw or saws, I’m hoping this problem will be done and dusted.

I love everything about the Kapex, apart from the doubt that this issue has instilled into me.
I love the Festool tools and equipment, so like a lot of other people, I wish they’d be a little more transparent about the Kapex problem, and give us assurance that it will be fixed.
 
onevw said:
My Take on this
The problem is not that hard to sort out. This is simple off the shelf engineering not a new concept.

My experience with German engineering showed me the design is always just up too the specifications never over. They always design to the specs with no tolerance for customers pushing the envelope or improper use.

Other manufactures will always over design and dumb down the specs and just assume customers will be pushing the design envelop and customer misuse.

Rick

One of my suspicions is they didn't account for the variability in voltage around the world, that some folks can get some really poor power.  If they just looked at the general US spec that says 120V, with about plus minus 7V range, they may have messed up and not accounted for the reality that people can drop their voltages to near 100V pretty easily if depending on where they live or their service size, or service provider.  Of course Festool makes plenty of tools that work fine for the same people.  This is in part when people have been told "low voltage" by Festool, I have some skeptism.

All companies will use the "improper use"/"out of spec" claims.  Most just understand they need to build tools to handle way more than what they list on the spec sheet.
 
DeformedTree said:
onevw said:
My Take on this
The problem is not that hard to sort out. This is simple off the shelf engineering not a new concept.

My experience with German engineering showed me the design is always just up too the specifications never over. They always design to the specs with no tolerance for customers pushing the envelope or improper use.

Other manufactures will always over design and dumb down the specs and just assume customers will be pushing the design envelop and customer misuse.

Rick

One of my suspicions is they didn't account for the variability in voltage around the world, that some folks can get some really poor power.  If they just looked at the general US spec that says 120V, with about plus minus 7V range, they may have messed up and not accounted for the reality that people can drop their voltages to near 100V pretty easily if depending on where they live or their service size, or service provider.  Of course Festool makes plenty of tools that work fine for the same people.  This is in part when people have been told "low voltage" by Festool, I have some skeptism.

All companies will use the "improper use"/"out of spec" claims.  Most just understand they need to build tools to handle way more than what they list on the spec sheet.

Festool should just do a ground-up redesign for the North American market.  It would be worth it for such a pricey item.
 
Steven Owen said:
Snip.
Festool should just do a ground-up redesign for the North American market.
Only if they really know what the problem(s) are. Any redesign may not result in a better Kapex, unless the designers know what is wrong with the current generation of the Kapex. Of course, with no official info. shed on how big the problem is, what we have been seeing could just be a perceived problem. At least, that is what I hope it to be....
 
ChuckM said:
Steven Owen said:
Snip.
Festool should just do a ground-up redesign for the North American market.
Only if they really know what the problem(s) are. Any redesign may not result in a better Kapex, unless the designers know what is wrong with the current generation of the Kapex. Of course, with no official info. shed on how big the problem is, what we have been seeing could just be a perceived problem. At least, that is what I hope it to be....

It's not just North America, here are a few recent listings from Ebay in the Uk that have a common theme.
https://www.ebay.co.uk/itm/FESTOOL-...811329188?epid=1105118185&hash=item2877f668a4:g:mwgAAOSwBz1cc8KJ
https://www.ebay.co.uk/itm/Festool-...389638942?epid=1256840381&hash=item41fb56b91e:g:~TQAAOSwk25cbsYL
https://www.ebay.co.uk/itm/festool-kapex-120-sprare-and-repairs/223350908443?hash=item3400c0661b:g:qpsAAOSwS2lcUHgg
https://www.ebay.co.uk/itm/Festool-...028585604?epid=1105118185&hash=item3641960884:g:XFUAAOSwNphcAmmX

Mine is on it's third motor and other people from the UK have posted about the same problem on FOG.

 
Any electrical equipment generates heat due to losses, both magnetic and resistive. These losses are due to the current flowing in the wiring. When you halve the supply voltage by rewinding the motor for 110v instead of the original design 230v you double the current flow.

This results in doubling both the magnetic and resistive heating losses. If the motor was critically designed for light weight on 230v the extra losses on 110v would result in the armature running much hotter, especially on startup.

Add to this the effect of multiple starts, as when doing light repetitive work, a supply that may be marginal and you get to release the magic smoke. The fan doesn't run long enough to move enough air to cool the motor.

This can't be fixed by a minor mod, it requires a total redesign of the motor and an admission that you got it wrong originally.
 
Bohdan said:
This can't be fixed by a minor mod, it requires a total redesign of the motor and an admission that you got it wrong originally.

Couldn't they just use the same design or motor or class of motor that is used in other brands which don't seem to have a bad reputation with their motors?
 
ChuckM said:
Only if they really know what the problem(s) are. Any redesign may not result in a better Kapex, unless the designers know what is wrong with the current generation of the Kapex.

Exactly Chuck. I’ve said this before but 4 years ago the local rep swore that Festool was aware of the smoking armature issue and they were working on it but they were unable to isolate the cause. Knowing the Germans (I have some German blood lines) they want to be absolutely positive that they have figured out the problem before they pounce. Unfortunately in this case, they may never be able to be absolutely positive.
 
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