Just an update, the full replacement set arrived today, on a pallet but, the driver decided to pile other packages on top of it. Don’t think there’s much common sense or consideration around nowadays. I noticed the saw box was on end instead of the right way up [sad]
Anyway, one box that held the side extensions was a bit squashed but, the contents survived.
The box with the cart/stand was fine and very well internally packed, so all good there.
Then with my heart in my mouth, I got to the Kapex, opened the box, the same four pieces of polystyrene, and a zip tie, all look in tact.
The angle finder again was loose and had obviously had a bit of exercise on the trip but, seemed ok, and worked fine, just can’t understand why this wasn’t in it’s own box etc?
The saw looked fine, but the transport lock wasn't engaged, just foam and a zip tie holding the saw head down? Crazy really.
The work piece clamp, was again clamped to the base, and again because of movement had locked itself up, and took a lot of messing around to release it. It also suffered the same marks to the shaft, and was also slightly bent, anyway, it’s not usable in it’s current state but, everything else is fine, so I’m grateful for that.
The supplier contacted Festool, and they are sending a new clamp direct to me, so not a big deal, and then I’m sorted.
The supplier acted in a very professional way, and tried to sort out the unfortunate situation as quickly as possible, and apart from the clamp, they did. I will remember this in future when buying. Anybody can have issues, it’s how they’re dealt with that matters to me.
It has further made me anxious about buying large or expensive tools online though, as this is the third time I’ve experienced this but, with other brands.
The simple fact is, the packaging is not adequate for any sort of real distance.
Some might argue that the dealer should ensure extra packing, and to some extent I agree. However, the way my tools arrived is the same packing as the dealers get from the manufacturer, and often new stock arrives badly damaged as a consequence, I’ve found out many cases of this in the last year, just from talking to dealers.
I have written to Festool UK today, telling them the story with a few photos, and told them I was obviously a bit disappointed but, I am also trying to give them some input and feedback as a customer. In my opinion some of the packaging is just inadequate, and I have asked them their thoughts about it.
I have had a quick play with the saw, I’m initially very impressed with it and can see why they are held in such high regard. I have owned some great miter saws over the years but, nothing quite like this.
It’s cutting square untouched out of the box, and although the lasers were lined up fine, I adjusted them more to my liking.
Not sure I like the motor sound/tone, it’s not like any of my other saws but, neither is my TS55, that always sounds odd to me?
So, after reading many good, and a good few bad stories about the Kapex, and taking part in this thread, to show I’m game and open minded, (wanted one for a while now) I’ve bought one.
I hope it creates a lot of dust ( for the extractor) but never bites any [big grin] [thumbs up]
