I purchased my Shopfox moulder from there (via ebay), as well as a few accessories for it later on. No problems. They're perfectly legit but I bet customer service leaves something to be desired.
Totally legitimate business. I bought a tool a few years ago and since they are in Southern California I drove to the warehouse to pick it up. Lots and lots of tools on pallets and on steel shelves. Got my tool from the will call. I have since ordered other things no issue from online or Ebay.
I think I bought my Honda self propelled lawn mower through them 2-3 years ago. Best price on the internet. The mower is almost super duper excellent. Always first pull start. Its motor is not quite powerful enough. I can kill it too easily in tall grass.
I purchased the Festool VacSys from them. But I was able to will call the item as their warehouse is just a few mile down the road. The do have a nice showroom. I have even gone to a Festool Roadshow at their location.
I purchased that same planer from them last year. But I suggest waiting another couple weeks.
I got it for $425 or $450 right around Thanksgiving.
No issues with that purchase and it was a legit packed from the factory machine.
I also purchased a TS75 from them which had an issue so I returned it. No complaints other than it was a little slow getting a customer service rep to call me back. Took a few days.