Anyone else spotted this

I'm happy to buy products from sites that are linked or connected to a walk-in shop and I've no problem buying books from Amazon. What I'm cagey about is buying premium dollar tools from internet sites that can be problematical if you need to return them under warranty. There's no substitute for a good relationship with a walk-in dealer. The name Ideabright Ltd puts me off immediately. It sounds like a registered company where the name was taken from a list of unregistered entities. Maybe they also source the cheap and somewhat tacky products you see on home shopping infomercials. Maybe I'm wrong but I'm a tad cynical. Sorry. [unsure]

Like they say, buyer beware.
 
Well, if that's not a surprise to me. There actually is a shop by that name in west London and the Google camera suggests it occupies perhaps two or three shop fronts. I've never heard of them before so I can't vouchsafe for what they sell but they really do appear to have a concrete existence. Does anyone know anything about the shop and if it's worth going to? If I upset anyone with my earlier comment I retract it.
 
Peter HS said:
Well, if that's not a surprise to me. There actually is a shop by that name in west London and the Google camera suggests it occupies perhaps two or three shop fronts. I've never heard of them before so I can't vouchsafe for what they sell but they really do appear to have a concrete existence. Does anyone know anything about the shop and if it's worth going to? If I upset anyone with my earlier comment I retract it.

The Ideabright Ltd that the Amazon advert links to is described as:

About Ideabright Ltd

IdeaBright Ltd is a family owned and managed business dedicated to supplying premium quality, performance, cleaning, domestics, tools and pest control products.

Using our 30 years of experience in sales of household and building materials we selectively source our products from leading manufacturers. We have a choice of a wide range of products, ranging from electronic devices to cleaning products to clothing organizers. We are one of few companies who have a license to sell these items and are direct dealers to the manufacturers.

'IdeaBright Ltd.' Customers range from residential to large trading companies. Notably we have had the privilege of supplying Chelsea football club. We distribute our product range offering throughout the United Kingdom and in some occasions Europe. United Kingdom orders are delivered on the next working day, and are subject to availability, terms & conditions.

If you have any questions, please call us on 0207 610 8303 for any enquiries.

and

In these conditions we refer to IdeaBright Ltd. The terms and conditions below govern the supply of goods sold by IdeaBright Ltd (Company No. 2326656) at 212 New Kings Road, London SW6 4NZ, to the customer named on the order form provided on the website. Together with the completed form, these terms and conditions constitute the entire agreement between us in relation thereto.

The following company, called Ideabright ltd, is listed as a Festool dealer on the Festool UK website:

Ideabright Ltd

772 Fulham Road
SW6 5SJ
London

Phone 0207 7364014
Fax 0207 3841148
Internet http://www.directbrandtools.com

The distance between the two addresses is about 1/2 mile by car.

The http://www.directbrandtools.com/ website lists the address as 212 New Kings Road, so there is now a direct link between the two.

GoogleStreets shows them occupying the Fulham Rd premises and shows a light grey clearance store at 212 New King's Road. However the contact page on the company's website shows a picture of the same building but with a smart new blue and yellow colour scheme.

So far the impression I get is that the firm is a genuine Festool dealer and either:

a. Operates from two or more premises in London - including one long-established shop at 722 Fulham Road and one brand new shop at 212 New King's Road.

or

b. Recently moved from established premises at 722 Fulham Road to new premises at 212 New King's Road, and that Festool UK hasn't updated the company's address on its website.

Forrest
 
I can confirm that Direct Brand Tools / IdeaBright is indeed a legitimate Festool dealer and are good guys to work with.

Direct Brand Tools is the the Internet arm of IdeaBright.  Previously I had dealt with them remotely without issue.  In order to sort a recent large order, I went to their new shop and, speaking with the staff, they said that the new shop had been set up especially to support the Direct Brand Tools business.

They have a good display area with most Festool items on display.

John
 
Having made some enquiries with respect to becoming a Festool dealer, Festool take dealerships quite seriously so as to protect their brand, therefore given the niche market, you a unlikely to come across a dodgy online if festool list it on their website..

in tmers of dodgy Festool, more likely is stolen tools on ebay
 
I've bought from Direct Brand Tools without any problem, though I'll confess I never realised they were so close to me - I'm only a couple of miles away. It'll be very good to find a well-stocked dealer within striking distance, so many thanks to Forrest for digging up the info, and to John for confirming that they're good people.

Cheers, Pete
 
Peter HS said:
I'm happy to buy products from sites that are linked or connected to a walk-in shop and I've no problem buying books from Amazon. What I'm cagey about is buying premium dollar tools from internet sites that can be problematical if you need to return them under warranty. There's no substitute for a good relationship with a walk-in dealer. The name Ideabright Ltd puts me off immediately. It sounds like a registered company where the name was taken from a list of unregistered entities. Maybe they also source the cheap and somewhat tacky products you see on home shopping infomercials. Maybe I'm wrong but I'm a tad cynical. Sorry. [unsure]

Like they say, buyer beware.

I mostly agree, Iv'e  purchased my Festool collection from two different shops, never over the mail. When Iv'e handed in tools for repairs they have not even asked for waranty info. a while back I handed a CTL22 in to have the broken speed control changed,  they called me 5 hours later and said "its done" (That repair required gutting the unit, no easy fix).
I would never buy Festo from a dealer who was not an authorized service/repair center, let alone over the web.
Just my opinion,
Bill
 
William Herrold said:
I would never buy Festo from a dealer who was not an authorized service/repair center, let alone over the web.

I would, as I did with all my 5 Festools.
 
I only buy Festool from my local dealer only 5 minutes away and with the way Festools pricing works I couldnt get it any cheaper on the net anyway.

I was just surprised that Amazon sold Festool now  I know its not amazon direct but its through Amazon.
 
joiner1970 said:
I only buy Festool from my local dealer only 5 minutes away and with the way Festools pricing works I couldnt get it any cheaper on the net anyway.

Well, I got everything cheaper. I bought 3 of them new for about 50-60% of the new price. Two I bought 2nd hand but still very good, for an even lower price. Maybe there's not so much opportunities for that in other countries, but here in Holland and in Germany it's really easy to find cheaper deals on the net. You just got to know where to look.

It's just that there are so much Festool dealers around here and I guess that makes all the difference. This way there are more tools around and you have more opportunities to find them. For example, I bought my brand new Deltex from a pawn broker that bought a lot of 4 from a Festool dealer who went out of business. The pawn broker got it for cheap and he also sold it to me for cheap, only 50% new price, but still new. No 1+2 year factory warranty of course, but I don't care. If it breaks down, I just order the parts and repair it myself. It is the net that will lead you to such deals.

 
Alex said:
joiner1970 said:
I only buy Festool from my local dealer only 5 minutes away and with the way Festools pricing works I couldnt get it any cheaper on the net anyway.

Well, I got everything cheaper. I bought 3 of them new for about 50-60% of the new price. Two I bought 2nd hand but still very good, for an even lower price. Maybe there's not so much opportunities for that in other countries, but here in Holland and in Germany it's really easy to find cheaper deals on the net. You just got to know where to look.

It's just that there are so much Festool dealers around here and I guess that makes all the difference. This way there are more tools around and you have more opportunities to find them. For example, I bought my brand new Deltex from apawn broker that bought a lot of 4 from a Festool dealer who went out of business. The pawn broker got it for cheap and he also sold it to me for cheap, only 50% new price, but still new. No 1+2 year factory warranty of course, but I don't care. If it breaks down, I just order the parts and repair it myself. It is the net that will lead you to such deals.
/quote]

Did the pawn broker show you his receipt, or give you one? Have the serial numbers been sanded off of your tools? Pawn shops are notorious for selling stolen goods and buying from criminals. 3 months ago, my local shop had two rotex sanders and a 1010 router ripped off during working hours, now their entire stock is locked down with cables. The thief drove directly to the next dealer, 5 minutes away, and stole 2 more festools systainer and all.
I'm sorry, but it is hard for me to believe that a festo dealer would go out of business and sell his stock to a pawn shop.
Anything is possible, nevertheless- hard to believe.
 
 
William Herrold said:
Did the pawn broker show you his receipt, or give you one? Have the serial numbers been sanded off of your tools? Pawn shops are notorious for selling stolen goods and buying from criminals.

Pawn shop is not exactly the right word for this shop, it more of a used products store. http://www.usedproducts.nl/ . It's not some 'shady' pawn shop as we often see in the movies, this is an actual chain of stores with 17 stores in my country.

And no, the serial number hasn't been sanded off and I did get a receipt. 

William Herrold said:
I'm sorry, but it is hard for me to believe that a festo dealer would go out of business and sell his stock to a pawn shop.
Anything is possible, nevertheless- hard to believe.

When you go out of business because you're broke, your stock is sold off in an auction. Everybody can place a bid. People who run stores like this UsedProducts store often go to such auctions. There's nothing shady about it. Unfortunately, with this world wide recession, there's been a lot of these auctions lately.

 
Good to hear that you got a good deal and the seller is legitimate. Sorry if I came off a little harsh there but I had an entire tool chest stolen off my truck in '2000. 10 years later and I'm still not "over it".
 
No chance here in the UK every dealer is the same price well sort of  ;) ;) ;)

Even on Ebay some Festool sells for more secondhand  [laughing]
 
I just wanted to let you know that I checked up on this because it appeared to be a change in Festool policy.  I have been informed that selling Festool on Amazon is allowed now, BUT the tools are not to be discounted.

I'd rather know who I was really dealing with.  That is a real selling point to me personally.

Peter
 
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