Anyone send their Kapex in for service?

[rnt80]

I called Festool last week to get a box to send my Kapex in for service.  The box came today but instead of the styrofoam inserts that go with the saw they include a 2'x3' piece of pink foam.  I'm going to go buy some more packing material tomorrow but am a bit worried about shipping the saw without the fitted styrofoam pieces.  Has anyone else sent their saw in for service?

 

[sancho57]

I wouldnt worry about what I ship TO festool in for repair. I would be upset how they protect it FROM festool after service.

They will repair replace or otherwise repair anything damaged and it will come back like a new saw.

 

[epicxt]

Weird. When I sent mine in last summer they sent me a box and the factory inserts.

 

[rnt80]

Weird. When I sent mine in last summer they sent me a box and the factory inserts.

It seemed odd to me too.  There's not much I can do with the pink foam and regardless of how I pack it I don't think anything will provide the protection/stability of the styrofoam inserts.

 

[Administrator_JSVN]

The pink foam is not correct and was sent in error. The correct packing material will be sent to you in its place overnight. Sorry for the mistake.

Shane

 

[rnt80]

It's a bird, it's a plane.....

 

[blackemmons]

I have a whole room full of original Festool boxes and original packing just in case.

I did send my Kapex back once and it really came in handy.  So did the unpacking pictures I had taken.  I can never put the formed Styrofoam back the way it is suppose to go.

JimE

 

[Administrator_JSVN]

So did the unpacking pictures I had taken.

http://festool.tv [wink]

 

[rnt80]

I'm grateful that I found that video last week, it was really helpful.

 

[blackemmons]

Well Shane, that was embarrassing.  [embarassed] [embarassed]     [laughing]

You guys(Festool) think of everything.

Thanks for the link.

JimE

 

[Kodi Crescent]

Make sure you follow the instructions for packing very closely.  Otherwise your saw will be damaged.  I know from experience.
They fixed it...I'll leave the experience at that.