Bad Luck

Carl Prentiss

Member
Joined
Jan 3, 2013
Messages
365
Late last night my festool luck ran out. I was making my way through my overcrowded work area when, underestimating the size of my posterior I tried to squeeze past my CT with my TS75 perched proudly on top. I blissfully continued on my way when several events unfolded in quick succession. I heard a slap and spun around to see my prized ts75 half dangling from the hose and one corner resting on the padded floor. I stood rooted to the spot struggling for the right sequence of curses and there was a commotion at the door as my wife and dog tried to both get out at the same time. The door ever so softly closes behind my disloyal companions and I regain the ability to move. OK I'm hoping for the best as it only fell from the top of the DC48, the hose had to have helped as it had only hit on the front end and the floor was padded but NO. I carefully blew the dust off and set it on the track to find it ominously rocking now side to side. Utilizing my considerable cursing skills, I wondered why I hadn't built the proper rest for the top of the CT, complete with side rails that had been on my to-do list forever. Cursed my decision to keep as much hose as possible coming off the boom arm instead of sacrificing a little reach to keep a tool suspended in mid air by the hose. OK so I need to call service Monday morning and decide whether to send it in for a plate replacement and alignment check-up or just order the plate. I'm also looking around at all the plywood that's 80% cut to size and wondering how long I'll be without my saw.
 
  I know I'm in desperate thinking mode because now I'm thinking I can be to the local dealer and back in ten minutes with a new TS55REQ. It would be a good fit for this and the next several projects which are mostly plywood construction. More nimble and I would benefit from a working offcut side splinterguard which is mostly just decoration with the TS75. The downside is that I would have to try to make it match the cut on my clear rubber splinter strips. Someone on here said it could be done but it's a concern.

Up until now I've used the TS75 only for solid lumber and the majority of that has been for straight line ripping and I couldn't have asked for a better tool. This is my first extensive use of plywood and the 75 has worked fine for that too although The off-cut splinter guard does need to be modified for shallow cuts.

  So How long does a repair usually take and has anyone found it worthwhile to have a second smaller saw mostly for plywood projects? BTW, I'm not a professional builder, just a retired hobiest with an extensive to-do list.

Regards,
-Charlie
 
It is very uncommon to not have the tool back on your door step in exactly one week. Festool service is all set up to turn tools around really  fast and repaired correctly.

Service phone # is in my sig line and also on the tool label.

Seth
 
Thanks Seth, the madness is slowly passing as the shock wears off and I see no reason why a one or even two week break will make a big difference in the large scheme of things.

Regards,
Charlie
 
Are you using different off cut splinter guards for different saws and different depths?

If you are using only the splinter guard that came with the saw(s), cutting deeper one time will open the front of the splinter guard more and many think it makes them less effective. Essentially, if you have one for each saw and each depth, it is equivalent to a "zero-clearance insert".

Tom
 
Sorry to hear about your situation.  As Seth mentioned the repair time is usually really short.  The delay is the shipping time.  If you are really in a crunch you might be able to discuss priority shipping options.

Peter
 
Thanks for the replies and sympathy. - Tom my observation with the TS75 and plywood is that in cutting 3/4" plywood, I need to set the depth to 26 or 27mm. AT this depth of plunge, the blade just nicks the corner of the splinter guard, providing no real benefit. With anything less than 3/4" plywood and with the appropriate depth of plunge, the blade will not even reach the guard. Paul Marcel has pointed out that one can glue a longer wooden plate to the bottom of the splinter guard and it's on my to do list, honest. In the meantime, I find it gratifying to just moan about it to anyone who will listen because other than their incessant price increases, I just can't find much else to complain about with Festool.
Regards,
Charlie
 
 OK this has me bewildered. I just played with the saw a little and immediately found that the plunge mechanism was jammed. There was no movement at all. The plunge release button was frozen tight. I did a little shaking and jiggling and it popped free. This is where it gets strange. I set the saw on the bench and it was all but wobble free. Set it on the rail and it sat almost normal. just a hint of rocking. Now I had flipped the saw over this morning and held a straightedge to it and it was misshaped with the center maybe 3/16" higher than one front corner. It is now maybe a strong 1/32 out with no catching in the plunge mechanism. I want to still send it in tomorrow morning but thinking it might be self healed by the time it gets there.  [eek]
Regards,
Charlie  
 
Sparktrician said:
And while your saw is on its way to the spa and coming back, you could go for some LONG walks to "preventively optimize your large following". 

[poke]   [big grin] 

Guilty as charged [big grin]
 
Sorry to hear about your mishap. I live in fear of dropping my Domino. So far, my Festools are the only tools that haven't hit the floor and I'm trying to keep it that way. I hope typing this reply isn't a jinx!
 
Packed up and sent out this morning. Hoping that there's no damage beyond the plate. My only project until it's return will be a secure platform for the top of the CT with a short safety rail around the perimeter. I haven't quite decided how to execute this plan yet.
 
 The TS75 came back from Festool today. Two weeks to the day. I'm not sure the local dealer was very expeditious in getting it to Indy and there was a blizzard involved. I'm a little surprised that apparently, the plate is still within specs because it wasn't replaced. The slip says inspected and adjusted. The base was quite warped until I realized the plunge mechanism was jammed. Once I wiggled that free, it seemed to have relaxed back into mostly flat and it seems to be dead flat now. I hope to take some test cuts tomorrow. The systainer is a little worse for the trip and I'll need to glue the foam piece back to the inside of the lid. (stupid UPS)
 I'm very happy to have my saw back.  [thumbs up] It wasn't a good experience being without it for two weeks. If it cuts as accurately and reliably as it did before my mishap I will feel truly fortunate. BTW I haven't totally ruled out a TS55 REQ for plywood projects. This was my first extensive use of plywood as opposed to dimensioned lumber and I foresee more of these projects in the future.
-Charlie

Edit -*Update-Saw performs perfectly!
 
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