Bob Marino
Member
- Joined
- Jan 16, 2007
- Messages
- 3,263
ABOUT BOB MARINO
What About Bob?
I am a 53 year old Festool Dealer (since January 2002) hobbyist woodworker, born in Brooklyn, New York, and currently residing in Glen Ridge, New Jersey with my wonderful wife, Arlene and our beautiful 9 year old daughter, Margaret. In the last few years, woodworking has become more than a passing interest, really a consuming passion, and I do value my hobbyist stature greatly.
What is the Festool Connection?
A few years back I attended a Woodworking show and while there, saw the Festool products being demonstrated. I had read a few snippets here and there about Festool tools, and decided to take a closer look. I found that each of Festool's tools was a little unique compared to other manufactures' tools. The overall quality of the tools was also better than what I was accustomed to. The Festool sanders were very, very smooth and they had this hole in the pad's center for better dust extraction. The Festool CT vacuum had adjustable suction; I had never seen that before. The router and circular saw (ATF 55) rode on a guiderail; I had never seen that before either. I owned a good jigsaw, but the Festool jigsaw had these little carbide guides (similar to bandsaw guides) that solved a problem I had with my jigsaw and that was getting a true 90 degree cut while cutting thick and/or curved stock. I ended up buying that jigsaw and was so thoroughly impressed with the jigsaw and the other Festool tools I had handled, that I began mentioning my experience with these tools on the Woodworking forums. A few months later I acquired the Festool CT 11 dust extractor and ES 150/3 sander and was absolutely and totally wowed by their performance and began recommending them and posting my findings on the forums. Well, after a while I decided that these were tools (and a Company) that I would be proud in representing. Festool's were not ordinary tools, but tools of unique design, engineered to solve problems. They are made with the highest level of quality for those who need the highest level of durability, safety and efficiency. I also was intrigued by the approach Festool has set up for selling these tools. All Festool tools and accessories are the same price, no matter who sells them. While certainly a very different approach to marketing as compared to other manufacturers, this has many benefits to consumers and dealers. The customer doesn't have to spend time searching the web or making calls trying to find the "best deal". They contact a Festool dealer (me) and can deal with me directly. A good dealer comes to know their customers specific needs and requirements; Festool dealers essentially compete on service rather than price.
Why Purchase From Bob?
Knowledge - I have been a Festool dealer since January 2002! Festool tools are the only product line I sell; I know the product thoroughly. I offer honest and knowledgeable advice to any and all who contact me. I use the tools for my woodworking projects and am familiar with them "hands on". I like the tools, I wouldn't be selling these tools if I didn't believe them to be the best available, anywhere.
Availability - I am available by phone long past the hours of operation of most vendors. Weekends and nights are ok (oh, about 10 PM is good!) and if not available right then and there I will be sure to get back to you ASAP. I am also available via email and I do answer my emails promptly. Festool demonstrations are available on request for those in the area.
Support - One of the most important aspects of sales is post sale availability. My customers, are never "left hanging". If you have a question or issue, I will offer a solution as quickly as I can so you can get back to work. You are buying world class tools and I provide the same world class service to back them up.
Customer Comments:
Bob has always had a well deserved reputation for providing outstanding customer service. However, this went way beyond the call of duty. To me, it just proves the point that once you find a good thing, you stick with it. Hopefully, there will be additional Festool purchases in my future. If so, they will all be through Bob. — Jack H., NJ
I will put it this way. Bob has been so nice to me that I would go out of my way just to buy a Festool tool just to deal with Bob again. — Paul C.
I have bought almost every tool Festool makes. I have been trying to imagine how Bob Marino could have been more helpful, and I can't. — Ed M.
What About Bob?
I am a 53 year old Festool Dealer (since January 2002) hobbyist woodworker, born in Brooklyn, New York, and currently residing in Glen Ridge, New Jersey with my wonderful wife, Arlene and our beautiful 9 year old daughter, Margaret. In the last few years, woodworking has become more than a passing interest, really a consuming passion, and I do value my hobbyist stature greatly.
What is the Festool Connection?
A few years back I attended a Woodworking show and while there, saw the Festool products being demonstrated. I had read a few snippets here and there about Festool tools, and decided to take a closer look. I found that each of Festool's tools was a little unique compared to other manufactures' tools. The overall quality of the tools was also better than what I was accustomed to. The Festool sanders were very, very smooth and they had this hole in the pad's center for better dust extraction. The Festool CT vacuum had adjustable suction; I had never seen that before. The router and circular saw (ATF 55) rode on a guiderail; I had never seen that before either. I owned a good jigsaw, but the Festool jigsaw had these little carbide guides (similar to bandsaw guides) that solved a problem I had with my jigsaw and that was getting a true 90 degree cut while cutting thick and/or curved stock. I ended up buying that jigsaw and was so thoroughly impressed with the jigsaw and the other Festool tools I had handled, that I began mentioning my experience with these tools on the Woodworking forums. A few months later I acquired the Festool CT 11 dust extractor and ES 150/3 sander and was absolutely and totally wowed by their performance and began recommending them and posting my findings on the forums. Well, after a while I decided that these were tools (and a Company) that I would be proud in representing. Festool's were not ordinary tools, but tools of unique design, engineered to solve problems. They are made with the highest level of quality for those who need the highest level of durability, safety and efficiency. I also was intrigued by the approach Festool has set up for selling these tools. All Festool tools and accessories are the same price, no matter who sells them. While certainly a very different approach to marketing as compared to other manufacturers, this has many benefits to consumers and dealers. The customer doesn't have to spend time searching the web or making calls trying to find the "best deal". They contact a Festool dealer (me) and can deal with me directly. A good dealer comes to know their customers specific needs and requirements; Festool dealers essentially compete on service rather than price.
Why Purchase From Bob?
Knowledge - I have been a Festool dealer since January 2002! Festool tools are the only product line I sell; I know the product thoroughly. I offer honest and knowledgeable advice to any and all who contact me. I use the tools for my woodworking projects and am familiar with them "hands on". I like the tools, I wouldn't be selling these tools if I didn't believe them to be the best available, anywhere.
Availability - I am available by phone long past the hours of operation of most vendors. Weekends and nights are ok (oh, about 10 PM is good!) and if not available right then and there I will be sure to get back to you ASAP. I am also available via email and I do answer my emails promptly. Festool demonstrations are available on request for those in the area.
Support - One of the most important aspects of sales is post sale availability. My customers, are never "left hanging". If you have a question or issue, I will offer a solution as quickly as I can so you can get back to work. You are buying world class tools and I provide the same world class service to back them up.
Customer Comments:
Bob has always had a well deserved reputation for providing outstanding customer service. However, this went way beyond the call of duty. To me, it just proves the point that once you find a good thing, you stick with it. Hopefully, there will be additional Festool purchases in my future. If so, they will all be through Bob. — Jack H., NJ
I will put it this way. Bob has been so nice to me that I would go out of my way just to buy a Festool tool just to deal with Bob again. — Paul C.
I have bought almost every tool Festool makes. I have been trying to imagine how Bob Marino could have been more helpful, and I can't. — Ed M.
