Brand new RO 125 Stopped Working

[Wooden Titanic]

I started using my brand new RO 125 sander. I used it for about 30 minutes in rotext mode with 80 grit on cedar and then it suddenly slowed down. After about another 20 seconds, it stopped entirely. I thought it must be the thermal cutoff, so I let it sit. I grabbed my trusty Dewalt and went back to work. 2 hours later, I tried it again. It seeemed to struggle to rotate the sanding pad 2-3 times and then stopped. I unplugged/replugged the cord. Checked all of the connections, changed the speed, nothing. This sucks right out of the box. Has anyone experienced this before?

I hope it works more than 30 minutes every 2 hours.

 

[AlexThePalex]

Sounds like you've got a lemon. Contact your dealer to have it replaced immediately.

 

[Wooden Titanic]

Yeah. It's completely dead. Shipped it off to Festool today for warranty repair. Bummer that it's my very first Festool tool of any kind and it broke so quickly. Not a great start.

 

[AlexThePalex]

Yeah, that's a bummer. But it says nothing. I have the RO150 for 14 years now, still working like the day I bought it, without a hitch, ever. And it has seen some heavy use.

 

[Crazyraceguy]

I would see that as an unfortunate anomaly. I have never seen anything like it. I have used my RO 90 and RO125 pretty hard and never had an issue with either.
Personally, I would have taken it back to my local dealer though. This would get an immediate replacement (assuming they have one in stock) rather than wait on shipping/repairs.

 

[Wooden Titanic]

For an update, I logged in, registered the warranty service and immediately got a shippping label. I sent it back (it ships via ground, so about 5-6 days). They fixed it within 1-2 days and sent it back via 2 day shipping. So, I was without it for maybe 10 days. I used it last night for an hour and a half straight with no problems. The paperwork said they replaced some bearings and a couple of other small parts. So, just a one off lemon, I guess. I'm still happy with it as it worked really well on the kayak I'm building. It's just not what I was anticipating for a high end tool out of the box. But, they resolved it, so moving on.....

 

[CumminsDiesel]

For an update, I logged in, registered the warranty service and immediately got a shippping label. I sent it back (it ships via ground, so about 5-6 days). They fixed it within 1-2 days and sent it back via 2 day shipping. So, I was without it for maybe 10 days. I used it last night for an hour and a half straight with no problems. The paperwork said they replaced some bearings and a couple of other small parts. So, just a one off lemon, I guess. I'm still happy with it as it worked really well on the kayak I'm building. It's just not what I was anticipating for a high end tool out of the box. But, they resolved it, so moving on.....

The question is how it pass quality control with bad bearings and a couple of other bad small parts ?