Bridge City Tools

[Theshipstore]

Got a gift today from Bridge City, seems because I participated in their inventory sale last January, I was entitled to a free gift
I think this is great. They are calling it a Mini Miter Square

Sal

 

[PaulMarcel]

Simple but useful! Modeled off their scroll-saw square but with the added removable edge.

 

[Runhard]

I received one today as well. BCTW is awesome!

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[tallgrass]

I just received mine and it was damaged. . I wonder if I can mine fixed. It is missing magnets.  I feel odd asking what do you think?

 

[Theshipstore]

Ask of course,It will be straighten out for sure, they take great care of their customer base

 

[nclemmons]

Suggest you send a note to Michael Berg at BCTW - michael at bridgecitytools.com is his email

He'll take care of you for sure!

I also received one - was in their offices when the square was still in prototype form back in August.

Nice to receive the final 'gift' as a thank you for enduring their internet issues back in the Spring.

Who does that in this day and age?  BCTW - A real class company and team!

neil

 

[tallgrass]

Jest feel odd, thankful for the thought, [crying]

 

[RKA]

Think of it as an ask and not a demand and don't feel bad about asking a question.  They don't put their name behind anything but the very best and they take pride in that.  In all likelihood they will be thankful that you notified them of a potential issue.  So it goes a little beyond you left feeling (un)fulfilled. 

 

[BCT Mike]

Hi Tallgrass,
A replacement is being sent out to you. Sorry for hassle!

Michael

 

[peter halle]

[thumbs up] [thumbs up]

 

[tallgrass]

Well, I am shocked, pleasantly!!!! I do not think I have ever had better customer service. I have not had a chance to reach out to bridge city and yet it appears the problem is being corrected.

Thank you very much.

Todd

 

[peter halle]

Well, I am shocked, pleasantly!!!! I do not think I have ever had better customer service. I have not had a chance to reach out to bridge city and yet it appears the problem is being corrected.

Thank you very much.

Todd

The FOG works in mysterious ways.  [thumbs up]

 

[BCT Mike]

Well, I have little cherubs planted around these interwebs who fill me on certain "issues" that arise.  They are part of the team!

Thanks!
Michael

 

[Gneyenhuis]

I'm waiting for my new  Jointmaker Pro V2. Gonna get it February or March. I love "delay of instant gratification". Wish I was getting one of those squares.
Gary

 

[tallgrass]

My replacement cam today and it is in perfect condition. I am extremely impressed with the service. The return will be in the mail first thing in the morning. Again, thank you very much for the thought and care.

 

[BCT Mike]

I'm waiting for my new  Jointmaker Pro V2. Gonna get it February or March. I love "delay of instant gratification". Wish I was getting one of those squares.
Gary

Now now, let's not get carried away! We can't give out free tools every time a someone has to wait for a tool. We would be out of business in a hurry!

For anyone wondering why we gave out the tool to begin with, please read this blog past written by John the day after the sale started:
http://www.bridgecitytools.com/blog/2013/01/10/how-a-dumb-ass-like-me-saves-face-the-triple-f-solution/

During the sale:
http://www.bridgecitytools.com/blog/2013/01/09/yikes-major-overload-during-this-sale/

Before the sale:
http://www.bridgecitytools.com/blog/2013/01/08/our-big-2013-tool-sale-opens-on-wed-jan-9th-with-a-caveat/

Michael

 

[Gneyenhuis]

Mike you misunderstood me. I wasn't trying to get you to give me a free tool for having to wait for my Jointmaker pro. I would be willing to buy one if it was available. I really don't mind having to wait to get my new saw.  I buy so much stuff on impulse and then when I get it, I'm dissappointed. I had to stop and decide if this was something I really wanted before I ordered it.  I did but a kerfmaker and I really am impressed with it. I love great tools.
Thanks,
Gary