Met a few of the guys at the Remodeling Show in Baltimore back in October and have ordered a number of Festool items from them since. They have always been a pleasure to work with. This time they have really exceeded my expectations!
I had a customer change their mind on size of crown moulding on Saturday, the new stuff won't fit in my miter saw. I have been thinking of getting a Kapex for a while now and just haven't had the reason to do it. So I sent an email to Jamie at the Baltimore location on Sunday about getting one before the start of my Job Wednesday and shipping it to me north of Philadelphia. Monday morning Brian Graham from one of their other locations packs one up along with a pair of crown stops and personally drives it to the main Ups depot! The Kapex arrived on my doorstep today at noon and I am ready to use it tomorrow. [big grin]
Now that's service, thanks guys! [thumbs up] [thumbs up]
I had a customer change their mind on size of crown moulding on Saturday, the new stuff won't fit in my miter saw. I have been thinking of getting a Kapex for a while now and just haven't had the reason to do it. So I sent an email to Jamie at the Baltimore location on Sunday about getting one before the start of my Job Wednesday and shipping it to me north of Philadelphia. Monday morning Brian Graham from one of their other locations packs one up along with a pair of crown stops and personally drives it to the main Ups depot! The Kapex arrived on my doorstep today at noon and I am ready to use it tomorrow. [big grin]
Now that's service, thanks guys! [thumbs up] [thumbs up]
