Carvex 110v My thoughts on.....

[neth27]

Here is the reply I got from Festool (as mine is before they made the changes)
We can confirm that Germany have made some modifications to this machine for all serial numbers after 10485132 so that the strobe light could be programmed by the user to have the light permanently on, strobe or permanently off.

The Service Department can modify your machine with the relevant parts at a cost of £93.75 for the new electronics, £5.50 for the switch and £17.40 labour + VAT.

We have attached our repair form should you wish to send the tool back to us for modification.

TAKING THE P*** or what??????

John....

 

[neth27]

My nice reply to them  [smile]

So basically the saw was pretty useless so you changed the design.. Now you want to charge me over £100 to make it usable?
I would rather stick it on eBay and buy another manufacturers jigsaw.

John

 

[mouppe]

Ebay it and get a Trion. The cost of the modification is outrageous.

 

[woodguy7]

John, that is unreal !  Your reply pretty much sums it up & it will be interesting to see what they say.  Mine got picked up today to go back for the second time.  I don't have a problem with the strobe light, quite like it.  But if they could stop the blade jumping around I will be happy.  Time will tell.

Woodguy. 

 

[AlexThePalex]

So basically the saw was pretty useless so you changed the design.. Now you want to charge me over £100 to make it usable?
I would rather stick it on eBay and buy another manufacturers jigsaw.

The saw wasn't useless.

But if Festool decided to change this feature so quickly after it's initial release then you could expect them to be a little bit more forthcomming with people who bought it before the update. But yeah, that's Festool in Europe for ya ........ the real Festool. Not this American fairy tale we keep hearing. 

 

[Troll]

As part of the repair / fault list I submitted with my Carvex (D handle) I asked TTS (Festool UK) to alter the strobe light so that it would stay on permanent.  The reason I did this was that I genuinely found that the strobe light upset my vision after only a short-time looking at it.  Credit where credit is due they fitted new electronics to the Carvex so it's the same as the latest type.  And fitted various other new parts including a new sole plate(!).  And all return within a few days at no cost.

I certainly wouldn't have paid for any modification to the strobe light.

With the light on permanent it really makes such a difference.  I've been using the repaired Carvex for the last few weeks doing some pattern making and using my Trion along side it for the angle cuts as I don't have the separate tilt base for the Carvex.  I must admit the Carvex cuts have been super square and it's ability to cut really tight curves (using a standard Bosch T144DP blade) on maximum pendulum setting(!) is amazing.

I still think the handle is too slim (others passed the same comment when using it) and I'm not too sure about this Automatic 'A' setting, but perhaps that's a learning curve as it's just strange for the jigsaw to speed up and slow down when cutting.  The additional switches on the side are excellent for upside down use.  There's no doubt that getting the best from the Carvex, as with other Festool equipment, requires some practice.

So things are on the up where my Carvex is concerned.  I will say this though to others in need of a new jigsaw, that if money's tight then buy the Bosch premium model and use the considerable saving for some other tool you need.  However, If you're a Festoolholic then I think the Carvex will now fit your bill.

Troll

 

[BBuild]

Wow! I'd be fuming if I was you. Wouldn't you think if you bought a saw before they made the changes then they would take care of your saw free of charge? Almost like a recall

 

[windmill man]

Nice to see TTS are working consistently below par on the customer service side .

At least you can rely on them being () 
(insert  appropriate word).

Troll you must be a blip in their system.
I am sure at some future date they will live up to their usual sub standard and completely you off.

Alex , love the "American fairy tale" comment. I am just jealous of it [smile]

John

 

[neth27]

The worst part is i only bought it 7 weeks ago......... They have not replied to my email yet and I'm guessing they won't bother...
  One thing i do know i will not buy another Festool product.. Overly fixed priced  plastic c**p.. [big grin]

John..

 

[woodguy7]

Ouch John, that's a bit rash  [eek]. I'm not happy with my Carvex but there are so many Gems in the Festool lineup.  Don't know if you have either of the Dominoes ?  I have both & they are fantastic.  Never say never 

 

[neth27]

I haven't got any of the Dominoes, I have the Kapex + zimmer frame, OF 1400, EH65, and the midi extractor (sold the TS55 for the Mafell). The principle of the thing i won't buy any more.. I will stick with Hilti and Mafell from now on..
  I do like the router and the Kapex zimmer frame but the rest inc the Kapex itself  i find no better than Makita etc.
  Look our for a used cordless carvex on Ebay in the next couple of days  [big grin] [big grin]

John...

 

[neth27]

I have just had a reply to the email... They are going to fix it free of charge now [big grin]

John..

 

[ajones]

Thats really good news John I'm sure you will tell us what you think of it when you get it back..

 

[woodguy7]

Mine is there for repair just now, never said anything about the light as it does not bother me.  I wonder if they will fix it as well ?

Find out soon enough.

 

[neth27]

I used it twice, once in a worktop and the light seemed to reflect of the worktop. The second time was cutting the back out of a kitchen unit and the strobe light made the chipboard dust look like glitter, so it was difficult to see the line. It might be fine on timber but I don't really use a jigsaw on timber a lot (handsaw)

John..

 

[ajones]

Mine is there for repair just now, never said anything about the light as it does not bother me.  I wonder if they will fix it as well ?

Find out soon enough.

you're probably glad of a bit of light way up there [poke] [big grin]

 

[woodguy7]

[ban]

 

[Guy Ashley]

Mine is there for repair just now, never said anything about the light as it does not bother me.  I wonder if they will fix it as well ?

Find out soon enough.

you're probably glad of a bit of light way up there [poke] [big grin]

[scared] Thats a bit harsh!!

He does get daylight for 6 months of the year [big grin] [big grin]

 

[woodguy7]

Wondered how long it would take you or John to chip in  [mad]. Where are the rest of the Jocks when you need them  [blink]

 

[neth27]

Well I'm not much  better than you, we get about 7 months of day light in the North-East  [big grin] [big grin]

John....