Scott B. said:
Not sure what is up with this entitlement attitude lately that Brent, Peter or Seth "owe" anyone a "public" explanation about anything. Being a member of a forum doesn't come with all the rights that some here seem to want to think it does.
It is a tool forum. Get over it.
I don't know what you think this forum is all about. But once you strip back all the niceties of sharing knowledge, member networking, review, etc, etc. The bottom line is, well - the bottom line. Festool's decision to run this forum is an economic equation where the costs involved are less than the revenue generated by gaining sales through forum activity. As such the forum is part of Festool's business model and it is perfectly reasonable for customers to challenge and seek clarification on issues cited on the forum.