I purchased Festool Vac because I liked the 12 gauge cord to run my tool and a vac on the circuit.
When I purchased the tool I was promised you would carry parts for 10 years.
I broke the ground connector off my cord so I call for s new cord for my CT26. You guys sent me a 14 gauge cord instead of my OEM 12 gauge. When I called I was told its the only cord you supply now.
Now we have to supply our own replacement cord from Harbor Freight to bring our CT26 up to speed.
Why would you promise to supply parts for 10 years and not follow through. Why would you go cheaper?
Please let me know.
When I purchased the tool I was promised you would carry parts for 10 years.
I broke the ground connector off my cord so I call for s new cord for my CT26. You guys sent me a 14 gauge cord instead of my OEM 12 gauge. When I called I was told its the only cord you supply now.
Now we have to supply our own replacement cord from Harbor Freight to bring our CT26 up to speed.
Why would you promise to supply parts for 10 years and not follow through. Why would you go cheaper?
Please let me know.