Customer ID number

[image132]

This is a question to dealers and customers alike as I don't know how this works. My dad was telling me the other day that when you buy a Festool you get the "1" year warrenty but then to get the extended "2" years you have to fill in a form and send it on to Festool, hence the letter you get with every purchase and the well known "1+2" logo on every box.

Looking through the free warranty extension booklet I see it says you have to go online to do it. So I go there and it then asks for my "Customer ID number" which I have got no idea what it is. I asked my dad and he told me that he thinks Billy, our Festool dealer, does the filling in for us and sends it on. So my question is, where do I find the number and to the dealers is this "doing it for the customers" normal? What I mean is do most, if not all, dealers do this warranty thing for their customers?

Thanks for the help

Chris

 

[tbellemare]

Chris:

In the 'States, the dealers register all tools for the customers.

Tom

 

[dustpup]

Does the retailer merely send in the Festool Serial number to corporate headquarters? I've brought several Festool products and I've never been asked for name, address, or any other information that I assume would be part of the registration process.

 

[ajones]

when you go to register online the form asks if you have a customer number or if its you first purchase if that's the case compete the correct portion of the form.
when you receive conformation though the post your customer ref is in the top left corner

 

[image132]

Chris:

In the 'States, the dealers register all tools for the customers.

Tom

Thanks Tom, I suspect the same is done here.

when you go to register online the form asks if you have a customer number or if its you first purchase if that's the case compete the correct portion of the form.
when you receive conformation though the post your customer ref is in the top left corner

When I next go to my dealer I will ask him if he does it for as it seems this is common practice among dealers but if not I will give that a try. Thanks.

 

[Forrest Anderson]

This is a question to dealers and customers alike as I don't know how this works. My dad was telling me the other day that when you buy a Festool you get the "1" year warrenty but then to get the extended "2" years you have to fill in a form and send it on to Festool, hence the letter you get with every purchase and the well known "1+2" logo on every box.

As a customer, that's how I understand it basically works here in the UK - the 1 year warranty is standard, and to get the additional two years your purchase has to be registered in some way with Festool. This is also what happened with some Bosch Blue products I purchased.

Looking through the free warranty extension booklet I see it says you have to go online to do it. So I go there and it then asks for my "Customer ID number" which I have got no idea what it is. I asked my dad and he told me that he thinks Billy, our Festool dealer, does the filling in for us and sends it on. So my question is, where do I find the number and to the dealers is this "doing it for the customers" normal? What I mean is do most, if not all, dealers do this warranty thing for their customers?

When I get a new Festool, some dealers either register it for the extra two years on my behalf (they say that a lot of customers forget to do it themselves, so the dealer does it for them); or I am left to register it myself, either by returning the form included with the tool by post, or doing it on-line.

In the UK, I can register my extended warranty by going to the relevant page of the Festool website

There I am asked for my ID and postcode, and it says "The ID is your warranty account number displayed on previous warranty confirmations sent to you".

There are also three options for when the ID isn't known:

"I am already a customer but I don't know my ID. We can allocate your information if this registration function is selected."

"I am a new customer"

"I am a dealer and am registering for my customer"

Forrest

 

[AlexThePalex]

Chris, filling in the form and sending it in should be enough. No need to go online if you don't want to or can't. The online registration is only meant as a convenient way for those who have internet, but it is not mandatory.

The Customer ID you talk about is given to you by Festool the first time you register a tool. If you register your first tool, you don't have a customer ID yet and can't/don't need to fill it in.

 

[Redfox]

Hi Chris,
I registred mine online, and only one via the dealer. It's slow, and you then get a letter from Festool with the prolonged warranty.
When doing it online, you sign up as a new customer only once, and you can then chose to recieve the warranty letter either by letter in your mailbox, or via a pdf-file on your e-mail account.
Then a future reg is as mentioned via your id as in the letter (or file).
Chosing the last, gives you the option of printing one out and storing the file on your pc, so if you loose your letter, you can print out another one.
Both the online reg. and the dealer reg. version, prompts you for name and address.
The choice is yours.
Hope this helps.
Collecting the toolpoints is another separate matter, at least here in Denmark.

Cheers,
Jacques  [wink]

 

[image132]

Thats just it. I've never registered a Festool in my life, yet there are many Festools in the workshop. I understand that you can either fill in the form or go online but I have never recieved a form and am assuming that my dealer is taking the form, filling it in and sending it in for me. My next question would then be is there any benefit to doing it myself or registering an account with Festool?

Thanks for the help guys.

 

[Rob-GB]

Thats just it. I've never registered a Festool in my life, yet there are many Festools in the workshop. I understand that you can either fill in the form or go online but I have never recieved a form and am assuming that my dealer is taking the form, filling it in and sending it in for me. My next question would then be is there any benefit to doing it myself or registering an account with Festool?
Thanks for the help guys.

The biggest benefit is that you can be sure that the extended warrantee has been applied for. Even with due diligence it is possible that a dealer may misplace your details or something like that.

Rob.

 

[Redfox]

Hi Chris,
No, there's no relation between the two, at least here in DK. TfP is a seperate thing from 3 year warranty. You can registrer some tools at Festool for the 1+3, and still not be a member of TfP (tools for profit).
I would do it myself online.
See also the pm I sent you on the general way this works.
Sp generally speaking, the more you buy, the more money your TfP are worth. After every calender year, it's summed up, and you may shop Festool products at a Festool dealer for that rep. amount. But the value of tfp are rising rapidly the more machines you buy (within a calender year).

Cheers,
Jacques.

 

[GPowers]

Chris:

In the 'States, the dealers register all tools for the customers.

Tom

Well then I thing I created a problem.

When I buy Festool stuff from my local Rockler store I use my home address. When I order Festool over the internet and Phone I have everything shipped to my work address. I guess this means Festool looks at my purchases as two different Greg Powers.

Is there a way to combine the two address?

 

[tbellemare]

It shouldn't matter, Gary.

It should just mean that any literature that is sent out goes to both places.

Tom

 

[woodguy7]

My dealer always removes the card & registers it for me.  In fact i just received my warranty confirmation for my new Carvex today.  What i jigsaw  [jawdrop]

Woodguy

 

[GPowers]

Rub it in. For us USA'ers who can NOT get it yet!

 

[woodguy7]

Oops, sorry dude  [embarassed]

 

[image132]

My dealer always removes the card & registers it for me.  In fact i just received my warranty confirmation for my new Carvex today.  What i jigsaw  [jawdrop]

Woodguy

See I think my dealer does the same thing for me. I say think because I haven't actually asked him yet but the card is never in the systainer. However I never get warranty confirmation either. Should I be worried?

 

[AlexThePalex]

However I never get warranty confirmation either. Should I be worried?

I would be.

 

[jvsteenb]

... Should I be worried?

It depends.

I'm going to be rather blasphemous here, by stating that the 3 year warranty is a rather moot point, unless you're a professional ( or a VERY heavy hobbyist user ) .
In my experience, problems tend to show up in the first couple of months of using a powertool, or not at all during the warranty period.
Mind you: daily usage is a different story, for in heavy use it IS possible to wear out some parts that are meant to last the lifetime of the tool.
Tools used to do solid surface, plaster and the likes being likely candidates.
Other than that: hardly ever happens. Mind you: I'm talking about professional quality tool brands, ( like Festool, Hilti, Flex, Leica, etc. ).

Still: You should recieve the warranty coverage you're entitled to. Ask your dealer - he'll know.

Regards,

Job

 

[jmbfestool]

I did use my local dealer for my tools and festool but I went to this festool demo at this other retailer a bit further away( 1hour 40 mins) and that's where I bought my first festool and loved it. (TS55) 

Any way he puts a sticker on your receipt saying all warranty applications are done by me and you will receive a letter from festool keep it safe as its your proof when you bought it for your warranty.

I use this retailer all the time now because he gives me the best price possible in the UK.

Now my local retailer I did buy my EHL 65 planer only because I bought the Bosch and swapped it quickly because I loved the festool TS55 any way I said oh don't you do the warranty for me? He told me no no point its just as easy for you to do it. He then said it would take a lot of his time every time some one bought a tool to then register it. I was like well the other shop did it for me he just looked at me  and had a face like okay  next customer.

So I had to register the EHL 65 my self I did it on the internet got my ID from my TS55 form.

Since then I have spend 4000pounds on tools which I bought from the other retailer because he has a website and a good next day delivery and its free delivery over 50pounds any and most festool is overy 50 pounds. His customer serive is far better aswell compared to my local retailer.

He lets me drive a hard bargain.

I got the Festool Ug-Ka bench for 374pounds including vat

Now my mate went to local to shop to see how much the TS55 was and he was selling it just one guide and saw

I told him to go to the retailer I use and he sold my mate TS55 with Guide rail free blade and 2 clamps and Dicounted the bag and extra rail.
I then found out that the Free Blade and clamps from him was festools promotion  so why was my local retailer not selling it with that?? Naughty Naughty

Just good retailers register your festool tools for ya