CXS has lost it's magnet

DANIELKARL

Member
Joined
Nov 1, 2008
Messages
38
My CXS has had the magnet in the base of the 1/4 inch "chuck" come out and now it will not hold a bit in at all. I still have the magnet and I think I could get it back in the base of the shaft but I don't know how to make it stay. Has anyone else had this problem and were you able to fix it? I hate to send it in for repair but I need the magnet to work.
 
Daniel, I'd give service a call they might be able to help you over the phone.  # is in my sig line below.

Seth
 
Ken Nagrod said:
I believe this is a common problem. 

Ken, I'm not sure where you get your information from, but it's not a common problem. This is the first time I've heard of it. The CXS shares the same bit holder as all of our drills. Can't say I remember ever reading or hearing from a customer about the magnet coming out.

Daniel, the service department should be able to help you out without having to send the drill in. Just give them a call M-F, 8a-5p.
 
Ive read about it plenty of times on here, and in fact within 6 months i had the magnets from my Cxs and both bit holders come loose.
 
Here's the thing, I'm not trying to say that our products are without the occasion problem. No product is 100% perfect. I take each one of those very seriously and do my best to assist customers.

The issue I have with Ken's comment is that it was classified as a "common issue" when there's evidence on this forum now of 4 instances out of 12,000+ members and around 100,000 posts since the release of the CXS. With no disrespect to Ken, he's not in a position to classify a problem as common unless he's personally been in touch with the tens of thousands of CXS owners. Searching the forum and finding two other instances isn't the definition of "common" to me knowing how many of these drills are out in the wild.

I contacted our service department, who is in the best position to evaluate how "common" a problem is since they assist customers with such problems, and was told that there have been approximately 6 instances since the release of the CXS and the words "very rare" were used to describe it. It's entirely possible that all of those were from a single batch of tools.

What really matters is... if you have an issue (any issue) with a tool, just contact our service department. They're very helpful and go out of their way to help our customers every day. It doesn't matter if it's something insignificant or very serious, we're here to help. I want every Festool owner to have a great experience every time they use one of our tools.

Shane
 
    I have had this happen on maybe 3 of my bit holders (BH60), and when it does I just put the magnet on the tail end of a bit, put a drop of CA glue on it and stick it back in the bit holder.  It doesn't usually re-occur after that.  A magnet coming out of a bit holder isn't something worth taking the time to call service on, IMO, just fix it and move on.

Chris...
 
ccmviking said:
     I have had this happen on maybe 3 of my bit holders (BH60), and when it does I just put the magnet on the tail end of a bit, put a drop of CA glue on it and stick it back in the bit holder.  It doesn't usually re-occur after that.  A magnet coming out of a bit holder isn't something worth taking the time to call service on, IMO, just fix it and move on.

Chris...

Here, here! Maybe what is not common here is common sense.
 
Shane and Ken, you are both right according to different interpretations of what is common.

It's a common problem as in we have heard of it several times before, but it is not common in terms of the number of units sold.

 
Ken Nagrod said:
Daniel,

I believe this is a common problem.  

I also heard from CXS owners at different tool shows about this when they came up to the Festool booth and were talking about tools and experiences.  The "common" referred to me hearing about it several times, not overall ratio to number of owners.

Funny how the word "believe" is constantly overlooked.  I guess you'll be wanting your Festool shirts back?  Do I get to keep my internet access and tools?
 
Ken Nagrod said:
Ken Nagrod said:
Daniel,

I believe this is a common problem.  

I also heard from CXS owners at different tool shows about this when they came up to the Festool booth and were talking about tools and experiences.  The "common" referred to me hearing about it several times, not overall ratio to number of owners.

Funny how the word "believe" is constantly overlooked.  I guess you'll be wanting your Festool shirts back?  Do I get to keep my internet access and tools?

Touche', Ken. I vote for you to keep your T-shirt. :-)

Think about all of the ways you could have express yourself.

This is a common problem.
This might be more common than it appears.
I believe this may be a fairly common problem.
I have heard of this before.
This might be a fairly rare event.
And on and on.......

I think the fix is pretty easy, unless one happens to lose the magnet. Then it is a bit of a pain but giving the guys in Lebanon a chance to respond to the problem is good too. If no one complains they might not know there is a problem at all. I recently screwed up a job for a new customer (machined truck drive-line component). It was mortifying and embarrassing but we took responsibility, jumped on it and replaced the bad parts quickly and covered all of the related costs. We were pretty shaken as we take our reputation for quality and performance very seriously. Our salesguy remarked to the customer that we had certainly given ourselves a black eye and that it would 'take some time' to restore confidence. He remarked that they were more impressed by our reaction to the problem than anything else, and that they are now less worried about our abilities than before the incident because they had 'had an opportunity to see how we react to adversity.' I don't think Festool should necessarily institute a recall but it might be a good idea for them to post a recommended fix here on the chance anyone else runs into the problem.
 
All four of my BH60 bit holders (including the one from the CXS) had the magnets come loose.  For those keeping score, four out of four, that's a 100% failure rate.  I'd be willing to call that common, at least for me. 

greg mann said:
ccmviking said:
I have had this happen on maybe 3 of my bit holders (BH60), and when it does I just put the magnet on the tail end of a bit, put a drop of CA glue on it and stick it back in the bit holder.  It doesn't usually re-occur after that.  A magnet coming out of a bit holder isn't something worth taking the time to call service on, IMO, just fix it and move on.

Chris...

Here, here! Maybe what is not common here is common sense.

I applied the common sense solution and glued them back in.  I agree I wouldn't take the time to call the service department over something so trivial.  That dosen't mean I wasn't disappointed.   
 
I have 6 or 7 of these bit  holders , eventually all have had the magnets come out. The fix is simple as described, bit of CA glue and happy days. The problem was so insignificant, i did not feel the need to post on the subject. So it seems that it is a "common problem" but not "common knowledge"

John
 
iwas at a show last year.
each drill the reps used had the magnet come out. he said they all do it.
just glue it in
 
As I said Alan

"Common Problem" just not "Common Knowledge"

Probably the reason Festool Service Dept in the USA, has not heard about it is because it is a bit insignificant. [smile]
 
All 5 of mine seem to be ok but I bet they all start to fall out now.  I'm going straight out in the morning to check then  ;)

Why is that Ken guy being so mean  [poke]
 
When the magnet from my BH150 bit holder came loose it was gone, so I couldn't glue it in anymore. I didn't like that at all and it didn't feel that insignificant to me either.
 
True Alex, if I had lost them I would not have been pleased, but I did not so was not too worried.

What makes you think that the Ken guy is being mean?  [smile]
 
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