Does Festool Finally Care? Survey From Festool USA’s CEO

[Vondawg]

Same email I got, as well .

 

[harry_]

I got that email today as well.

 

[iamnothim]

I got the same email. It think its cool them asking for additional feed back. I bet they are amazed at not only the number of responses but the content of the responses.

I too received the letter.
I have no idea what Voluminous  feedback they are talking about “amazed” by the response???  Takes weeks to read. I was trying to find this incredible feedback but to no avail.
The best suggestion from this thread?  Hands-down better documentation. English documentation. Through all this I remain a huge festool fan.  For me nothing else comes Close

 

[Tinker]

Gee! I was thinking the letter was a very personal reply just to me.
Tinker

 

[Gregor]

Gee! I was thinking the letter was a very personal reply just to me.

That's the idea behind a carefully executed marketing campaign.

Apropros marketing: I can only recommend Bill Hicks on this particular topic for a gist in less than three minutes.

 

[iamnothim]

Gee! I was thinking the letter was a very personal reply just to me.
Tinker

Spot on!
Golf and dinner on the Festool yacht

 

[leer]

Got my reply today also.  I don’t recall everything I said, but I know I was generally complimentary.  I did blast them for the Kapex fiasco.  It was on my list to get, but no longer.  At least until the uncertainty is satisfactorily addressed.  Probably means a new model.  But I don’t want to be an early adopter. 

I think I also mentioned the track saw Imperial scale now being standard.  Mine is metric, and I’m used to it.  The saw should have interchangeable scales, let the user decide.

 

[sancho57]

Did anyone click on the link and make further comments?

I mentioned the CMS modules again , suggested they create a jointer/planer for the CMS, asked bc TTS bought sawstop and saw stop came out with a router extension for the saw, are they going to design one so their routers can be mounted in it.

I also mentioned the bling we dont get, such as the tool, the swiss army knife, the olive wood lock blade knife, the pica pencil we dont get. I really dont understand why as we have the market here to buy those items.

I also mentioned why didnt festool update some of their accessories like the paralell guides. When they were first introduced they were state of the art. But now there are some many after market PGs that are easier to set up, just as or more accurate then theirs.  they should be updating their accessories.

Thats about all I remember I mentioned.

 

[Cheese]

Did anyone click on the link and make further comments?

I will tomorrow, I'll continue with my rant on the Kapex, but in a nice way  [smile]  and I'll bring up the continual need for the release of both metric and imperial tools in the states. I'll also suggest the reintroduction of aluminum cutting blades for their saws as it's not a hazard and it's really just an overarching position on Festool's part.  It would also be nice to have some of their router bits available in the US.

 

[jimbo51]

I may re-rant a bit on Kapex.

A point I forgot the first time is to push for the impact driver. Have the really good impact drivers out there set up patent blocks that Festool cannot get around? What is the delay or has Festool given up on this market? Once I go to Dewalt for the impact driver, I will be on the slippery slope of going that route for other tools.

 

[rmhinden]

Did anyone click on the link and make further comments?

I did.  My comments were for Festool to talk about problems with the Kapex, minimal manuals with tools and accessories, and ambiguous warranty on accessories.

Bob

 

[vkumar]

I did the usual complaints about the Kapex, asked them to bring the entire CMS line, as well as the entire Festool line reminding them that that the US is the largest market for tools.