Feldor Shaper Disaster (customer service)

[duburban]

Friend of mine has been working at a local wood shop for years. Hes an excellent wood worker. The shop owns a Feldor shaper, I'll get the model next time I see him. The motor that raises the spindle died because it was receiving too much power from the control. Feldor tech admitted this was a problem after troubleshooting and Feldor proceeded to quote a repair at around $1200. Feldor... you've got to be kidding. Of course the machine was just 1 or 2 months out of warranty so they could was their hands of it.

If the controller was sending too much power to the motor which was killing it over time, why is this not unconditionally Feldor's fault? I had just set my sights on a their 18" bandsaws but I'll be looking for a new brand. If anyone has a Feldor shaper call them asap.

 

[Timtool]

You mean Felder? It has to be a F900 as it's their only model with electrical height setting.
I think that if the break down comes from a pre-existing fault apparently known by Felder, that you don't need any warranty. It is their responsability, but you have to be able to prove it was pre existing.

 

[duburban]

You mean Felder? It has to be a F900 as it's their only model with electrical height setting.
I think that if the break down comes from a pre-existing fault apparently known by Felder, that you don't need any warranty. It is their responsability, but you have to be able to prove it was pre existing.

yes. the shop owner was on the phone with Felder for 2 days until they figured it out. technician said the controller must have been sending too much power to the unit over time. seems like a closed case at that point, replace the part and control unit that was faulty from the start.