Festool Recon Topic (compiled)

If anyone is looking for a T-18 drill, check out US Tool and Fastener.  They are selling new 3 year warranty ones (in old style systainer) for less than Recon's price. 
 
has anyone tried to contact Festool Recon? I had a issue and called FT service. They said they dont handle recon items. Only way to get a hold. of them is through email.

I sent a email got a auto replay saying they recieved it. that was yesterday. Still waiting to see if they are going to respond.

There has to be another way to contact them
 
I have contacted them through email. I bought a TSC55 through recon, it came without the batteries. I emailed them, they responded within 2 days and I had batteries in a couple weeks. Just give it some time.
 
Walter Cronkat said:
I have contacted them through email. I bought a TSC55 through recon, it came without the batteries. I emailed them, they responded within 2 days and I had batteries in a couple weeks. Just give it some time.

its been a couple of days, with the holiday they are prolly short staffed.

Ok buddy will do.
 
[member=74627]Walter Cronkat[/member]

jobsworth said:
Walter Cronkat said:
I have contacted them through email. I bought a TSC55 through recon, it came without the batteries. I emailed them, they responded within 2 days and I had batteries in a couple weeks. Just give it some time.

its been a couple of days, with the holiday they are prolly short staffed.

Ok buddy will do.

you were right.

It took them a few days but I heard back from this this morning and they are handling the problem.

Thanks for your help
 
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