sancho57
Member
- Joined
- Jan 13, 2011
- Messages
- 7,089
In this thread :http://festoolownersgroup.com/festool-tool-problems/festool-ct-handle-a-consumable/
I asked what a part number was for a nozzle holder for a CT 26 Igot a couple of responses . I called Festool and they could not locate a P/N for it and told me that it must be bought as part of the handle kit. But she (festool rep) would double check with repair and give me a call back. Well they dont sell the parts individually and I would have to buy the kit.
However, Festool repair told the POC I asked that they had one and would send it out to me. No paying for both shipment or the part.
I thought that was great thanked them and asked the POC to pass my thanks to the repair dept.
FYI, this has been my experiance with festool on 2 continents, Both festool USA and Festool UK.
Do I expect free stuff all the time ?
Not only No! But heck No!
But its been my experiance to call them first before I post complaints here because I know if they can help they will.
Obviously they cant give away the farm, but they will take care of you te best they can.
I asked what a part number was for a nozzle holder for a CT 26 Igot a couple of responses . I called Festool and they could not locate a P/N for it and told me that it must be bought as part of the handle kit. But she (festool rep) would double check with repair and give me a call back. Well they dont sell the parts individually and I would have to buy the kit.
However, Festool repair told the POC I asked that they had one and would send it out to me. No paying for both shipment or the part.
I thought that was great thanked them and asked the POC to pass my thanks to the repair dept.
FYI, this has been my experiance with festool on 2 continents, Both festool USA and Festool UK.
Do I expect free stuff all the time ?
Not only No! But heck No!
But its been my experiance to call them first before I post complaints here because I know if they can help they will.
Obviously they cant give away the farm, but they will take care of you te best they can.
) it landed on my CT Midi shattering the hose garage but the saw was OK. For a bit I duct taped the parts back together so I could use the hose garage it but eventually got tired of that and started looking for the parts to fix it. The online parts diagram showed several versions of the part and I wasn't sure what to order so I dropped an email to Festoolusa support to ask along with my serial number. They sent back an email with pictures and said, "If what you have now looks like this, order this part. If what you have now looks like this, order this part" so at the end of the day I was able to order the right part. Even better, the new one is a TLOC where the old one was the older tabs to click in and the new one seems to make the vac quieter as well (it's not particularly loud to begin with) so win all around.
