Festool single point service

[wow]

I began working for a Festool online dealer in 2005. That company was sold in mid-2007 and I opted not to move on with the company, which was relocated to another state. That's when I came on with Festool USA.

Shane

That had to be the best move you'd ever made.   [big grin]   Hard to top that, for sure. 

For us it sure was!

 

[woodwreck]

Steve,

I can sense your frustration and can understand. ......
Could you contact me via PM or email and send me your contact details? I'd like to see if I can have one of our guys in California possibly help you with the other saw, if you're near one of them. I certainly don't want you to continue using a saw that's not functioning properly.

Apologies for your frustration and the trouble with your saw.

Shane
sho@festoolusa.com

I received an email from my Kapex this afternoon - says Indianapolis is a lovely place to visit but it misses California, and is on its way home this evening!

Shane, please edit the title and remove the word "Inadequate." Your responsive reply, coupled with the outstanding service there have made me a believer. I received a note from the center suoervisor, Steve immediately upon arrival and full explanation of its arrival condition, no kudos to FedEx for damaged handling; the charges, inclhuding return freight were suprisingly reasonable.

Many thanks.

 

[Administrator_JSVN]

Glad to help. I have full confidence in our service team, they rock. I had asked the service department manager to contact you regarding your other saw. He followed up with me that he had spoken to you. I hope everything is in good order now. If I can ever help in the future, just reach out to me.

Thread renamed per your request.

Shane

 

[woodwreck]

Glad to help. I have full confidence in our service team, they rock. I had asked the service department manager to contact you regarding your other saw. He followed up with me that he had spoken to you. I hope everything is in good order now. If I can ever help in the future, just reach out to me.

Thread renamed per your request.

Shane

In the intrest of closure and full credit, my saw arrived back home this evening via UPS. It arrived at Indianapolis on Tuesday 6-10 and after a few hours delay back and  forth they contacted me and explained the whole process. It was back out the door Thursday evening 6-12, about 48 hours in process. Fantastic courtesy, service, and in repair it returned in slightly better shape than when purchased.  [big grin]

Well done, changed my initial misperception.

 

[wow]

Awww...Don't ya just love a happy ending?

[crying]

Nice job, Festool!