jmbfestool
Member
- Joined
- Jan 9, 2009
- Messages
- 6,646
HELLO AGAIN!
Now just a quick recap on whats gone on with this new drill!
I bought the Festool T15+3 when it came out in the UK it broke on me within 1 week stopped working completly when I was screwing 4inch screw into timber. I took it straight back to the shop 3 days later I got it back working but soon as I got home I noticed the torgue setting switch on the back of the drill was not put back into place properly so it would not turn! I tryed to turn it and it moved sliglty and rubbed of the numbers of the turn switch. I then returned the drill back to the shop again they said thats not very good and send it back to festool. 1 Week later I got the drill back! this time I thought I would check everythin very thoroughly befor I left the shop. At first glance the drill was fine untill I noticed the back of the drill was smashed in I and a large piece of plastic was broken off on the rear of the drill. I was not very pleased seen as I only used the drill for one week it had to go back in 3 times one after another. The shop keeper was very angry by festools service and so was I. He took the drill with him to the rear of the shop and went onto the phone to festool rep. As I was waiting I also notice my box was all broken and cracked on every corner of the box I notified the shop keeper. He told the rep about the drill and the box the rep said the box was broken due to the courier so festool will claim from them. The shop keeper told me the rep will be coming over in 30 mins so asked me the wait. I waited the festool rep arived he was very angry with the repair service kept on appologizing and said he will deal with the person who repaired the drill and went and got me a brand new drill and for compensation he gave me two festool fleeces. I have had the new drill for 1 week now and touch wood which i do everyday any way everything is all well so I am happy at the moment.
I hope i was the only person with this problem and I hope i do not have any further problems with festool like this. So i dont have to put any more comments on here any more
Now just a quick recap on whats gone on with this new drill!
I bought the Festool T15+3 when it came out in the UK it broke on me within 1 week stopped working completly when I was screwing 4inch screw into timber. I took it straight back to the shop 3 days later I got it back working but soon as I got home I noticed the torgue setting switch on the back of the drill was not put back into place properly so it would not turn! I tryed to turn it and it moved sliglty and rubbed of the numbers of the turn switch. I then returned the drill back to the shop again they said thats not very good and send it back to festool. 1 Week later I got the drill back! this time I thought I would check everythin very thoroughly befor I left the shop. At first glance the drill was fine untill I noticed the back of the drill was smashed in I and a large piece of plastic was broken off on the rear of the drill. I was not very pleased seen as I only used the drill for one week it had to go back in 3 times one after another. The shop keeper was very angry by festools service and so was I. He took the drill with him to the rear of the shop and went onto the phone to festool rep. As I was waiting I also notice my box was all broken and cracked on every corner of the box I notified the shop keeper. He told the rep about the drill and the box the rep said the box was broken due to the courier so festool will claim from them. The shop keeper told me the rep will be coming over in 30 mins so asked me the wait. I waited the festool rep arived he was very angry with the repair service kept on appologizing and said he will deal with the person who repaired the drill and went and got me a brand new drill and for compensation he gave me two festool fleeces. I have had the new drill for 1 week now and touch wood which i do everyday any way everything is all well so I am happy at the moment.
I hope i was the only person with this problem and I hope i do not have any further problems with festool like this. So i dont have to put any more comments on here any more