festool Uk what a waste of time.

[Joiner]

So what has been the outcome on all of this?

 

[ajones]

Hi,

Here is the video as promised, a little late as I couldn't find the charger for my video camera so I've done it with my iPhone.

As you can see the sprung pin and retaining bush just pull out of the plastic moulding, only friction holds this sprung assembly in and obviously the spring is trying to push the whole assembly out.

 

[ajones]

Festool Domino

 

[Joiner]

Maybe a tiny amount of adhesive on the bush will solve this issue.

 

[ajones]

Maybe a tiny amount of adhesive on the bush will solve this issue.

It might have done, but the first you know about it is when the parts have fallen out and are missing.

 

[upscale]

Here is the video as promised, a little late as I couldn't find the charger for my video camera so I've done it with my iPhone.

Honestly, I kind of expected a little ranting and raving at Festool while you were playing the video. Now, I'm disappointed.    I mean hell Footstool, why do you think we've all been reading this topic for?   ;D

 

[jmbfestool]

I know its off Topic from FestoolFootStool

but its still kinda on topic regarding festool Service experience.

I got a call to day  from Festool saying I had sent the wrong warranty Details!  OOPS!  I forgot that I had a problem a while ago with the kapex when I first bought it and I had it replaced because I never even used it as I noticed the problem before I even used it I never even plugged the kapex in! so they sent a new one  BUT BUT BUT the new one I had to register my self as I dealt with Festool UK direct and not my Dealer who normally registers all my tools for me soo I must of forgotten to do it or just took it as I didn't needed to I cant remember it was a while ago but Im getting the blame either way for not registering the warranty on the 2nd (replacement) Kapex but the first one WAS registered and thats the warranty paper I have here with me!   

Some might say its Festools fault? or some might say its my fault?  Im split because it was not my fault that the first REGISTERED Kapex was faulty and it needed replacing but also it wasn't festools fault for me not to of registered the second one  when it arrived!    BUT should they not have a system in place that if they was to take back a faulty tool and send a new one to replace it to the registered festool owner (me) to automatically alter the details?  Or should I of known or thought OH I should register this replacement tool?  You gotta remember also pretty much all my festool tools I have bought I have not needed to register my self as its done for me so you don't automatically think you need to register the tool as its always been done for you.

Any way I was told by Festool UK that they will still honour the warranty this time and do the repair free of charge and ill be getting my kapex back wednesday I would of gotten it 2moro (Tuesday) but due to the mix up with the warranty details it couldn't be sent of until it was sorted.

So depending if the Kapex does arrive on Wednesday and in good working order!  The service was perfect it was quick and hassle free!  I didnt need to call Festool UK they always called me through out the process the only time I needed to call Festool UK was to say I have packed the Kapex up and left it out side my front door ready to be picked up!  They sent Fedex out straight away it must of only taken an hour for them to arrive to pick the kapex up it was really fast I was suprised when I got a call from my brother saying they picked up your kapex I was like WOW I only just called them to let them know it was ready lol!

JMB

 

[Deansocial]

i had an argument with them when i first sent my t15 in because i didnt have my paperwork so they wasnt going to repair it, but i said its not even been out a bloody year so it would be covered regardless if i registered!! I later found my paperwork for it after the repair was done

 

[woodguy7]

I totally disagree with this nonsense that we have to personally register out tools if we want the 3 years.  What a crock of s....

If they can automatically give you 1 year then they can automatically give you 3 !  Its just a way for them to get out of repairing things.  I know you got yours fixed this time JMB but next time you may not be so lucky.

I'm like you, my dealer always used to do it but the last couple of things i bought they never did it & that's me sunk !!! GRRR, bad Festool  [mad]

 

[AlexThePalex]

I totally disagree with this nonsense that we have to personally register out tools if we want the 3 years.

You know, it's not exactly rocket science to fill in a form.

You are willing to work for hours to earn the money that pays for that tool, why not spend a couple of minutes extra to get an extended warranty? Don't make it sound as if 3 years is the standard now, it's still an extra.

If they can automatically give you 1 year then they can automatically give you 3 !  Its just a way for them to get out of repairing things.

It is not as you say. For years most European governments mandated a 1 year warranty on consumer goods. Festool started extending that period all by itself, given that you registered. All they want in return is that you fill in a form with your details and send that to them.

As a company, if you want to get out of paying for repairs, the last thing you do is offer a free extended warranty. What it gives the company back is information on you, the buyer, as they can now use you for marketing research and as a target for special advertising and custom offerings. Overall, this probably profits Festool more than the extra 2 years of warranty repairs costs them.  

A little known and little publicised fact though is that since a couple of years the European Union mandates no longer a 1 year, but a 2 year warranty period on all consumer goods. There is even a clause that is pretty vague and talks about something like 'reasonable expected use' of consumer goods that might give you an even longer right on warranty repairs, if you're willing to confront your manufacturer for it. Saw this on some consumer rights TV program a while ago.

 

[Alan m]

your right alex.
the hard drive went in my computer (probably my fault) then the replacment (installed by dell) failed 4 months later. i was pissed . i rang them up and they said there was only a 3 month warrenty. i was very angry now. i rang the irish consumer agency. they told me about that clause of expected life and looked into my case. dell fixed the hard drive no questions asked. always pays to stand up for your rights

 

[Ken Nagrod]

JMB,

Yes, I think it was your responsibility to register the new Kapex if that's Festool UK's policy, however, since the replacement Kapex came directly from Festool, they should have the date and any necessary information on the incident so there's no reason for them to be hassling you.  There's shared responsibility here and they should just take care of the Kapex.  Period.

Now go register your damn saw!  [tongue]

 

[woodguy7]

Alex, i believe you are correct.  I have also heard of that mandate.

My gripe is if Festool can automatically give the 3 year warranty in the US then why not do the same in Europe & beyond ?  Yes, the form is very simple to fill in but in my case the rep i bought my tools from "always"did the form, i never even seen one.  then without knowing my Carvex was issued by someone else that did not fill in the form.  And yes, i know you will say that it is their fault but it happened & now i only had 12 months on the tool.

If that was in the US it would automatically be covered ?  That is my gripe.

 

[ajones]

I totally disagree with this nonsense that we have to personally register out tools if we want the 3 years.

You know, it's not exactly rocket science to fill in a form.

You are willing to work for hours to earn the money that pays for that tool, why not spend a couple of minutes extra to get an extended warranty? Don't make it sound as if 3 years is the standard now, it's still an extra.

If they can automatically give you 1 year then they can automatically give you 3 !  Its just a way for them to get out of repairing things.

It is not as you say. For years most European governments mandated a 1 year warranty on consumer goods. Festool started extending that period all by itself, given that you registered. All they want in return is that you fill in a form with your details and send that to them.

As a company, if you want to get out of paying for repairs, the last thing you do is offer a free extended warranty. What it gives the company back is information on you, the buyer, as they can now use you for marketing research and as a target for special advertising and custom offerings. Overall, this probably profits Festool more than the extra 2 years of warranty repairs costs them.  

A little known and little publicised fact though is that since a couple of years the European Union mandates no longer a 1 year, but a 2 year warranty period on all consumer goods. There is even a clause that is pretty vague and talks about something like 'reasonable expected use' of consumer goods that might give you an even longer right on warranty repairs, if you're willing to confront your manufacturer for it. Saw this on some consumer rights TV program a while ago.

You are right if you pay £300 for a sander you would expect it to last longer than one you paid £50 for and that is recognised and covered by UK consumer law and you could claim a repair or replacement up to six years after purchase.

 

[jmbfestool]

JMB,

Yes, I think it was your responsibility to register the new Kapex if that's Festool UK's policy, however, since the replacement Kapex came directly from Festool, they should have the date and any necessary information on the incident so there's no reason for them to be hassling you.  There's shared responsibility here and they should just take care of the Kapex.  Period.

Now go register your damn saw!  [tongue]

I totally agree with you ken for the first time you have made sense!   That's what I meant it's kinda both our faults  it was silly of me to assume that the replacement was automatically registered but it's silly of festool not to do it automatically any way.

  I do have 2 warranty papers for my T15 when they replaced that which I have just found out when I decided just to go through all my warranty papers just!  Just only one kapex DAM! It lol    

 

[Ken Nagrod]

JMB,

Yes, I think it was your responsibility to register the new Kapex if that's Festool UK's policy, however, since the replacement Kapex came directly from Festool, they should have the date and any necessary information on the incident so there's no reason for them to be hassling you.  There's shared responsibility here and they should just take care of the Kapex.  Period.

Now go register your damn saw!  [tongue]

I totally agree with you ken for the first time you have made sense!  That's what I meant it's kinda both our faults  it was silly of me to assume that the replacement was automatically registered but it's silly of festool not to do it automatically any way.

  I do have 2 warranty papers for my T15 when they replaced that which I have just found out when I decided just to go through all my warranty papers just!  Just only one kapex DAM! It lol   

Just a reminder, this is the second time.  Remember how you agreed with me when I told you to get rid of that Christmas present sweater?

 

[jmbfestool]

JMB,

Yes, I think it was your responsibility to register the new Kapex if that's Festool UK's policy, however, since the replacement Kapex came directly from Festool, they should have the date and any necessary information on the incident so there's no reason for them to be hassling you.  There's shared responsibility here and they should just take care of the Kapex.  Period.

Now go register your damn saw!  [tongue]

Lol

I totally agree with you ken for the first time you have made sense!   That's what I meant it's kinda both our faults  it was silly of me to assume that the replacement was automatically registered but it's silly of festool not to do it automatically any way.

  I do have 2 warranty papers for my T15 when they replaced that which I have just found out when I decided just to go through all my warranty papers just!  Just only one kapex DAM! It lol    

Just a reminder, this is the second time.  Remember how you agreed with me when I told you to get rid of that Christmas present sweater?

Oh dear!

 

[jmbfestool]

Got my Kapex back 2 day!  Checked it out quickly! Need to take it to work 2 moro and try it out and all to see if its in good working order!      I checked out this bolt nut thing I was told they do to repair the fault and yes they have done the same thing on mine.  Not the nicest looking way of fixing a problem but its does the job and its only small so doesn't look to bad.

Now my EHL850 which I sent of at the same time!  Which was registered when purchased BUT unfortunately is 7 weeks past its warranty.  So it has cost me some money over the hundred mark! [crying]

Which kinda sucked!  Whats sucks more!  Is the job the EHL850 broke down on me was the job I didnt want to do any way and almost decided to not go as I have enough work locally as this one is 1hour drive away!  but I can never say no!!!! So its almost I worked for nothing that day!  DAM IT!

Oh well!  Im going to have to go through all my warranties and check out what tools might be running out and send them of before they run out as I cnt be having the tools break down on my jst after the warranty.

JMB

 

[woodguy7]

What do you mean "send them in" ?  You can't take a tool that is 1 week short of the 3 years & just send it in in case it breaks down  [tongue]

Can you post a pic of the repair on the Kapex.  My Kapex is sticking when you pull it down & I can't be arsed sending it back.  If it's easy enough I may just do it myself.  What happened to the planer ?

These " quality" tools break down quite a bit eh  [blink]

 

[Ken Nagrod]

I don't know why he doesn't just sell them and buy new ones that'll have a fresh warranty.