Festool Warranty

[sancho57]

I dont know if this has been asked before or not. Im to lazy to do a search    [huh]

Will the year Festool warranty be honored in europe for the tools I bought in the States?

 

[Administrator_JSVN]

The warranty is applicable only in the country where they are sold.

 

[Alan m]

The warranty is applicable only in the country where they are sold.

i presume the us and canada are considered one area in this regard.
how does this work in the eu. i presume it doesnt matter which country in the eu it was bought . its all the same

 

[Administrator_JSVN]

Ok, well, let me first admit that I am not well versed in the policies in all of the countries where Festool is sold. Thanks for the info, Alan.

In North America, Festool USA operates in the US and Canada. Tools purchased in either country are warrantied by Festool USA and serviced at service centers in the US or Canada. We will not service tools sold outside of North America.

In lieu of Alan's post, you can check in with Festool in the country you will be residing in to see if they will service tools purchased here.

Shane

 

[AlexThePalex]

The warranty is applicable only in the country where they are sold.

i presume the us and canada are considered one area in this regard.
how does this work in the eu. i presume it doesnt matter which country in the eu it was bought . its all the same

No way. The one time I had to deal with a warranty issue it was with an item I bought in Germany. When I contacted Festool NL they told me to get it handled in Germany.

I think it is also because of a general difference in the way warranty is handled between the USA and EU. Unlike in the USA, in Europe you generally don't deal with the manufacturer directly, but with a dealer.