festoolusa.com

[SHVentus]

Why can't I log on to the festoolusa.com site. It won't load. After spending $10,000 for Festool products, I'm not happy that I can't get on that site, visit MyFestool, or register new products.  :'(

 

[Cheese]

Why can't I log on to the festoolusa.com site. It won't load.

I doubt it's a Festool problem, more likely something with the computer. I have the very same issue on an iMac and a MB Pro. Part of the screen partially loads but never completely finishes. However on an iPhone, an iPad and a MB Air, they all load as usual...no problem so I'm anxious to hear what the solution is.  [smile]

Also interesting is that Festool Germany & Festool Australia will load on all 5 of the devices.  [eek]

Here's the screen shot for the iMac...check out the loading status bar...that's as far as it will go. 

And  [welcome]  to the FOG!

[attachimg=1]

 

[4nthony]

I was able to log in fine just now. I did notice the login screen has been updated:

 

[SHVentus]

Cheese,

That's exactly what happens on my MBP. Funny I can also go the UK or Aussie site, but not USA. Sure hope that they fix it soon.

 

[Cheese]

Cheese,

That's exactly what happens on my MBP. Funny I can also go the UK or Aussie site, but not USA. Sure hope that they fix it soon.

Well unfortunately...the issue isn't on Festool's side but rather on our side. I've deleted cache, rebooted multiple times, you name it and nothing changes. There is some quirky thing with the computers that doesn't allow the web site to load. My work around is to just switch to different devices.

I was using a MB Pro from 2010 and it loaded the Festool web page flawlessly for 12 years, I then purchased a new MB Pro in 2022 and it has yet to load the web page...go figure.

 

[jeh]

Why can't I log on to the festoolusa.com site. It won't load. After spending $10,000 for Festool products, I'm not happy that I can't get on that site, visit MyFestool, or register new products.  :'(

The amount of money spent does not make your issue anymore important. Without giving it a seconds consideration it is your computer.

 

[Administrator_MAFA]

Any way we can get some more information from anyone having issues?

OS version, browser version (I see it's Safari, but up to date?), MBP or iMac version?  Cheese I see you posted some of this information, but SHVentus only said MBP.

Does the site load in Chrome on the devices having issues?

Thanks,
Matt

 

[SHVentus]

MattF,

Yes, I am on a MacBookPro laptop, and it is up to date. No issues with any other web site access. And, as Cheese mentioned, I can get on any of your other sites - UK, Aussie, EU, etc., etc.; just not your usa.com..

 

[me_two]

I have no problem login in on a 2021 MacBook Pro and Safari.
This is from Australia.

 

[SHVentus]

me_too

Is that one the festoolusa.com website, or the Australian site?

 

[Michael Kellough]

No problem on a US based up to date 2nd gen. iPad Pro.

 

[me_two]

me_too

Is that one the festoolusa.com website, or the Australian site?

US Site.

 

[Administrator_MAFA]

MattF,

Yes, I am on a MacBookPro laptop, and it is up to date. No issues with any other web site access. And, as Cheese mentioned, I can get on any of your other sites - UK, Aussie, EU, etc., etc.; just not your usa.com..

I tried on a MacBook Pro and didn't have an issue using Chrome or Safari.  I have another one I can try with tomorrow.

Are you able to try in Chrome or FireFox?  I'm just curious if it's a Safari issue

 

[Cheese]

Any way we can get some more information from anyone having issues?

OS version, browser version (I see it's Safari, but up to date?), MBP or iMac version?  Cheese I see you posted some of this information, but SHVentus only said MBP.

Thanks,
Matt

Hey [member=76259]MattFestool[/member]
The iMac is running Monterey 12.6.3 with Safari 16.3.
The MB M1 Pro is running Ventura 13.2.1 with Safari 16.3.

Here is a screen capture of the iMac when typing in festoolusa.com

[attachimg=1]

Here is a screen capture of the MB Pro when typing in festoolusa.com

[attachimg=2]

You can see they both load to approximately the same level. This also happens when I'm in festoolownersgroup.com, go to the top of the page and click on the Festool website tab.

 

[Administrator_MAFA]

Hey [member=76259]MattFestool[/member]
The iMac is running Monterey 12.6.3 with Safari 16.3.
The MB M1 Pro is running Ventura 13.2.1 with Safari 16.3.

Thanks [member=44099]Cheese[/member]

I don't have access to either of my Mac's right now, but from memory, you can try something if you are somewhat technical...

(Going from memory, so hang with me, it might not be exact)

Up on the top, there is a "Develop" menu item - click that
In the dropdown, I believe Safari calls it "Web Inspector" - Click on that to open it up
There should be a "Network" tab in that window somewhere when it opens up

With that open, refresh the festoolusa.com page.  If something is 'broken' it should be the last thing loaded and/or the time will just keep extending out.  If you can get that far and post a screen shot, that might help figure out the issue.

 

[nclemmons]

Are you running any extensions?  Go to Safari > Settings > Extensions and you can turn any that might be there off and try that perhaps.

Also, check Settings for FestoolUSA.  Go to Safari > Settings for FestoolUSA.com... when on the page.

 

[Cheese]

Hey [member=76259]MattFestool[/member]
The iMac is running Monterey 12.6.3 with Safari 16.3.
The MB M1 Pro is running Ventura 13.2.1 with Safari 16.3.

Thanks [member=44099]Cheese[/member]

I don't have access to either of my Mac's right now, but from memory, you can try something if you are somewhat technical...

(Going from memory, so hang with me, it might not be exact)

Up on the top, there is a "Develop" menu item - click that
In the dropdown, I believe Safari calls it "Web Inspector" - Click on that to open it up
There should be a "Network" tab in that window somewhere when it opens up

With that open, refresh the festoolusa.com page.  If something is 'broken' it should be the last thing loaded and/or the time will just keep extending out.  If you can get that far and post a screen shot, that might help figure out the issue.

Matt here's the screen grab, web inspector pops us but doesn't open. It does open however if i go to any of the other tabs.

[attachimg=1]

 

[Vondawg]

No problem on an iPad …Safari (US)

 

[rmhinden]

[member=44099]Cheese[/member]

I am running MacOS 12.6.5 , pretty close to yours.

What is the setting for "Pop-up Windows"?  It would be under the Safari menu "settings for festoolusa.com".

When I go to festoolusa.com, it starts loading and then does a pop-up asking about cookies.  It may be that the way you have Safari setup, if it blocks that Pop-up, the page might stop loading.  You might try allowing Pop Up windows for festoolusa.com and see if that helps.

Bob

 

[Cheese]

Hey Bob & Neil...here's the screen grab for the MB M1 Pro for settings.

[attachimg=1]