festoolusa.com

[rmhinden]

Well it isn't a blocked pop up window :-(

Another guess, do you have Javascript enabled?  Mine does.

Bob

 

[Michael Kellough]

Works with MB Pro M2 os13.3.1 and Safari 16.4

 

[4nthony]

Up on the top, there is a "Develop" menu item - click that
In the dropdown, I believe Safari calls it "Web Inspector" - Click on that to open it up
There should be a "Network" tab in that window somewhere when it opens up

I don't know if you can view the same setting in Safari but if you try with Chrome, you can see if any requests have been blocked (⌘+⌥ + i):

AdBlock and privacy extensions can take a heavy-handed approach some 3rd party CDNs and tracking websites so check that they are disabled for the FUSA site. There can be software running on Wi-Fi routers that also blocks certain requests.

I'm on an M2 MBP and do not have any issues with Safari and Chrome.

 

[Administrator_MAFA]

[member=75283]4nthony[/member] Yeah, for sure!  Unfortunately, I only have a Windows machine available right now.  Tomorrow I'll have access to a Mac when back at the office.

I've asked both to try and see if they could load up Chrome or FF to see if it's a browser-dependent bug, so maybe one will try when they have a few.  Once I can get on the Mac again tomorrow, I'll be able to try some tests myself.

Also thanks to everyone for helping out! It's great to have multiple people taking a look at the issue.

 

[Cheese]

Well it isn't a blocked pop up window :-(

Another guess, do you have Javascript enabled?  Mine does.

Bob

Well this is interesting, this is a screen grab on the MB M1 Pro with Java enabled. You can see that everything doesn't load and the blue progress bar near the top stalls out.

[attachimg=1]

This is a screen grab on the MB M1 Pro with Java disabled. Everything loads properly and you can click on the items. Does this make any sense? I'd think it should be just the opposite way around.

[attachimg=2]

 

[nclemmons]

I’m running a MB Pro with the same version of OS.  My JavaScript is enabled ALL the time. FTUSA loads fine as does other sites.  Try resetting to defaults.  Click the History menu in Safari and choose Clear All History. You will see a new window, which clears all history and data by default.

 

[Cheese]

Thanks Neil, I’ll try that after I get done cooking.

 

[SHVentus]

neilc,

Thanks. That worked for me. Hope I now stay connected. If I don't, I believe that I have a way back. I'm not very computer savvy. Thank you.

 

[rmhinden]

This is a screen grab on the MB M1 Pro with Java disabled. Everything loads properly and you can click on the items. Does this make any sense? I'd think it should be just the opposite way around.

Rights, seems opposite.  I suspect the web server can tell that Java script is disabled and can work around that.

If it works with it set to disabled you have a temporary solution, and perhaps when enabled a hint that some part of javascript is broken on your systems.

Bob

 

[MikeGE]

The USA site loads properly on my MBP from Germany.  Javascript is enabled in Firefox.

MBP information.

[attachimg=1]

Firefox information.

[attachimg=2]

Main page.

[attachimg=3]

Products page.

[attachimg=4]

 

[nclemmons]

neilc,

Thanks. That worked for me. Hope I now stay connected. If I don't, I believe that I have a way back. I'm not very computer savvy. Thank you.

Great to hear.  Hope it worked for [member=44099]Cheese[/member] as well!

 

[Administrator_MAFA]

So I have my Mac today and I come back to see [member=80086]SHVentus[/member] can get to the site now!  That's great!

[member=167]neilc[/member] Thanks for helping out with the clear history idea!

[member=44099]Cheese[/member] let us know if this works for you!

 

[Cheese]

So I have my Mac today and I come back to see [member=80086]SHVentus[/member] can get to the site now!  That's great!

[member=167]neilc[/member] Thanks for helping out with the clear history idea!

[member=44099]Cheese[/member] let us know if this works for you!

Per Neil's suggestion, last evening I erased the history on the MB Pro and the Festool website now loads properly with JavaScript enabled.  Thanks Neil...[thumbs up]

This morning I did the same with the iMac but nothing changed.  [sad]  I then erased the Safari cache and the Festool web site will still not load. However, if I disable JavaScript, then the Festool website fully loads and becomes operational but any other web site I visit does not.  [scratch chin]

I finally erased the history a 2nd time along with erasing the cache a 2nd time and the Festool website will still not load unless I disable JavaScript.

 

[4nthony]

Not sure if I should piggy-back on this thread or start a new one...

On FestoolUSA, under "My Products", the links to the "Spare Parts Catalogue" for all of my tools goes to a 404 page.

https://www.festoolusa.com/myfestool/[object%20Promise]

The other links for repair and accessories work fine.

Cheers.

 

[jeh]

Loads without issue on my 2019 MBP running the latest version of Ventura. Trying to figure this out is a rabbit hole with all of the various OS major/minor versions and Safari versions along with browser extensions. Throw in the zealots who hold insist on running older versions (even unsupported) of OS X for various reasons, none of which should override the security concerns of running unsupported and out of date software and you have the needle in the haystack.

I'd start with browser extensions possibly being the problem. I have an extension that interferes with "Pay with PayPal". The login window opens but never loads. Disabling the extension fixes it so I disable then re-enable.