Festoolusa in Canada?

Red Lion, you are one of the few that's had a good experience with Hafele.  It took me a month to get a price list and too many calls and visits to Burlington to try to place an order (did i mention that I am already a client of them in their main business?).  This was back in the Summer.  I contacted Dan in the Fall and the Festools started flowing over here to Aurora.  I've had a few problems and all have been resolved either by Dan or directly by the boys in Festool.  I was lucky enough that last year the set price in Canada was US price + GST plus free shipping.  This year's prices have been adjusted for duty, taxes, and the exchange rate.  Either way, there is a significant value on the service and peace of mind that if you have any question or problem with the tools it will be addressed by Dan or Festool.

JGA.
 
Jesus Aleman said:
Red Lion, you are one of the few that's had a good experience with Hafele.   It took me a month to get a price list and too many calls and visits to Burlington to try to place an order (did i mention that I am already a client of them in their main business?).   This was back in the Summer.  I contacted Dan in the Fall and the Festools started flowing over here to Aurora.  I've had a few problems and all have been resolved either by Dan or directly by the boys in Festool.  I was lucky enough that last year the set price in Canada was US price + GST plus free shipping.  This year's prices have been adjusted for duty, taxes, and the exchange rate.   Either way, there is a significant value on the service and peace of mind that if you have any question or problem with the tools it will be addressed by Dan or Festool.

JGA.

We are in total agreement, the Hafele horror stories are abound and I'm a lucky SOB thus far. I met Dan Clermont and Frank Pellow today at the Canadian Woodworking Show, they're super nice - even though I was totally loitering inside the Festool booth longer then most people. Dan you will get more business from me in the future I promise - when I get a new source of income...lol.

Nice to meet you guys, and Frank if theres anything of interest going on in Toronto I'll let you know, hopefully visa-versa.

Matt
 
Red Lion said:
Jesus Aleman said:
Red Lion, you are one of the few that's had a good experience with Hafele.   It took me a month to get a price list and too many calls and visits to Burlington to try to place an order (did i mention that I am already a client of them in their main business?).   This was back in the Summer.  I contacted Dan in the Fall and the Festools started flowing over here to Aurora.  I've had a few problems and all have been resolved either by Dan or directly by the boys in Festool.  I was lucky enough that last year the set price in Canada was US price + GST plus free shipping.  This year's prices have been adjusted for duty, taxes, and the exchange rate.   Either way, there is a significant value on the service and peace of mind that if you have any question or problem with the tools it will be addressed by Dan or Festool.

JGA.

We are in total agreement, the Hafele horror stories are abound and I'm a lucky SOB thus far. I met Dan Clermont and Frank Pellow today at the Canadian Woodworking Show, they're super nice - even though I was totally loitering inside the Festool booth longer then most people. Dan you will get more business from me in the future I promise - when I get a new source of income...lol.

Nice to meet you guys, and Frank if theres anything of interest going on in Toronto I'll let you know, hopefully visa-versa.

Matt

Hi Matt

It was great meeting you today as well and I apologize for not getting a chance to really chat as were pretty busy today. I am exhausted and need some sleep

Dan Clermont
 
Matthew deBeaupre said:
Jesus Aleman said:
Red Lion, you are one of the few that's had a good experience with Hafele.   It took me a month to get a price list and too many calls and visits to Burlington to try to place an order (did i mention that I am already a client of them in their main business?).   This was back in the Summer.  I contacted Dan in the Fall and the Festools started flowing over here to Aurora.  I've had a few problems and all have been resolved either by Dan or directly by the boys in Festool.  I was lucky enough that last year the set price in Canada was US price + GST plus free shipping.  This year's prices have been adjusted for duty, taxes, and the exchange rate.   Either way, there is a significant value on the service and peace of mind that if you have any question or problem with the tools it will be addressed by Dan or Festool.

JGA.

We are in total agreement, the Hafele horror stories are abound and I'm a lucky SOB thus far. I met Dan Clermont and Frank Pellow today at the Canadian Woodworking Show, they're super nice - even though I was totally loitering inside the Festool booth longer then most people. Dan you will get more business from me in the future I promise - when I get a new source of income...lol.

Nice to meet you guys, and Frank if theres anything of interest going on in Toronto I'll let you know, hopefully visa-versa.

Matt
Matt, thanks and I enjoyed meeting you as well.  I hope that things work out well for you on the job front and that you will soon be in a position to purchase that CT22.
 
Shane Holland said:
My apologies. 

As you can see, we now have a Canadian version of our website.  There was a problem that was causing some US visitors to be redirected to the Canadian site.  This should now be resolved.  Could those who were experiencing problems please close your browser and then open it and try again?  Please report any problems directly to me at sho@festoolusa.com as I will not be checking the forum.

Thank you,
Shane
Shane, even though you say that you won't see this, I want to say that I am surprised to hear that you no longer monitor this forum.  I appreciated your participation when you were active and miss your contributions.
 
I aprreciate having a Festool Canada web site but I certainly do not appreciate being able to the Fetools USA web site.

I wonder if someone in  Festool USA really thinks that we Canadians are so ignorent that we do not know how easy it is to get around this thing and to obtain the US price on any item. 

All this will do is slow someone down a bit and annoy them.  Maybe some of those people will be sufficinetly annoyed not to acquire something that they had intended to purchase.
 
I just spoke with some at Hafele about the pricing on the Kapex and why they are offering it at such a different rate the Dan, and apparently Hafele is locked in to the same pricing as Dan is, but the flyer that was sent out was printed before Hafele agreed to the new pricing. So basically once the the flyer expires, the festool prices will be the same as Dan's. I say buy your Festool at Hafele while the prices are still down, and save hundreds!!!!!!

Has anyone been over to Burlington to see Hafele's new Festool Display? It's pretty impressive. They will Demo all the tools there for you and all. I think Hafele is really coming around with it. I've always had top rate service with them, they even brought tools to me to try out. IMPRESSIVE.

T
 
Even from Holland, I'm redirected to the Canadian Festool site. Is the Festool USA site for the Yankees only or is it a state secret?
 
Frank Pellow said:
Shane, even though you say that you won't see this, I want to say that I am surprised to hear that you no longer monitor this forum.  I appreciated your participation when you were active and miss your contributions.

I agree.  This community is supportive, provides useful insights and suggestions, and in cases like this brings important details to light that only serve to help the company.  It does seem puzzling (bordering on self-destructive) to ignore this forum.  But we also need to assume there may be reasons behind this that none of us knows fully.

Anyway, the most important role of this forum is to build a community of support for customers and potential customers.  That should be the main reason we keep posting our observations, insights, inventions, projects, and other ideas.  I've learned to stop worrying so much about the rest.

Thanks,
Matthew
 
The US site was useful for various extra manuals etc - now blocked from the UK!

The very useful consolidated set of Festool links on the FOG has been partially disabled by this move - crazy.
 
CO_JCD said:
The US site was useful for various extra manuals etc - now blocked from the UK!

The very useful consolidated set of Festool links on the FOG has been partially disabled by this move - crazy.

Very good point.  I hadn't thought of Forrest's work in this context.

That does add a new level to this discussion, as Forrest has put a lot of time and effort into that project, and it has been one of the more popular resources in the FOG.

Thanks,
Matthew
 
Matthew Schenker said:
That does add a new level to this discussion, as Forrest has put a lot of time and effort into that project, and it has been one of the more popular resources in the FOG.

Thank you for your kind words.

On Saturday 28th Feb I used the Contact Festool form on the Canadian website to register a complaint about being redirected, and also sent an e-mail to Shane where I pointed out that I very much disliked being re-directed from one site to another, and gave as an example that I wanted to go to the German website for some particular reason - I wouldn't expect to be redirected to www.festool.co.uk!  Similarly, if I wanted to visit the Australian site at www.festool.com.au, I wouldn't want to be taken somewhere else.

I ended by asking him to treat my e-mail as a formal request to remove the redirection for all visitors, and let them choose where to go.

As at 1955hrs GMT Mon 2 Mar I haven't had a reply from either, but will let members know if I do.

I would think that the more complaints that are received, the more likely it is that the redirect will be removed

Forrest

 
Forrest, below is a portion of Matthew's "Rules and Guidelines", take note of the rule that I included in bold type. It would be a good idea to remove your message until you get Shane's approval. 

.....Following the wisdom of the vast majority of our members, these kinds of posts will now be deleted without comment:

    * Posts designed to raise personal gripes between two or more members
    * Posts that contain the text of PMs or e-mails exchanged between two or more members without the consent of all involved
    * Posts meant purely to spread lies or rumors about FOG members or the FOG itself
    * Posts with racial undertones or overtones
    * Posts that generate more than 20 complaints from FOG members......

Here's a link to "Rules and Guidelines".
 
Brice Burrell said:
Forrest, below is a portion of Matthew's "Rules and Guidelines", take note of the rule that I included in bold type. It would be a good idea to remove your message until you get Shane's approval...

Thanks for pointing that out. I've altered my post accordingly.

Forrest

 
Brice, I suggest that this is a special situation.  Forrest would not have had to resort to email if Shane was continuing to read messages on the forum.  In a way (and I think it is very unfortunate), Shane is telling us that he is resigning from the forum.  That being the case, the memo from Forrest to Shane can no longer be considered to be a memo between members.
 
Frank Pellow said:
Brice, I suggest that this is a special situation.  Forrest would not have had to resort to email if Shane was continuing the read messages on the forum.  In a way (and I think it is very unfortunate), Shane is telling us that he is resigning from the forum.  That being the case, the memo from Forrest to Shane can no longer be considered to be a memo between members.

Well, forget the rules of the FOG forum, publicly displaying private correspondence without consent is not a good practice in almost any context.   
 
Good Afternoon,
The rule was not quite meant to cover situations with corporate correspondence, but rather individuals exchanging private thoughts that later get publicized unexpectedly. 

However, just to be fair, it might be better to refrain from posting private correspondence of any kind.

I trust Forrest's judgment in this case.  If Forrest feels it is better to post a description, rather than a literal, description of his correspondence, that's fine.  We still get the main idea.

The more important issue is what kind of response Forrest receives.

Thanks,
Matthew
 
Brice Burrell said:
Frank Pellow said:
Brice, I suggest that this is a special situation.  Forrest would not have had to resort to email if Shane was continuing the read messages on the forum.  In a way (and I think it is very unfortunate), Shane is telling us that he is resigning from the forum.  That being the case, the memo from Forrest to Shane can no longer be considered to be a memo between members.

Well, forget the rules of the FOG forum, publicly displaying private correspondence without consent is not a good practice in almost any context.     

Brice, Forrest and Matthew,

I'm late to this discussion of FOG forum rules and protocol. [Full disclosure to other FOG members: I am a member but have no part in setting forum rules or moderating any aspect of FOG.]  I disagree with Brice's intepretation of the FOG rules in this instance, in part because I think it is always the perogative of anyone to publish what he/she said / wrote to another person.  Such publication needs to be distinguished from public disclosure of a private communication received from another person on condition or with an expectation that communication and its contents will remain private.  Clearly the subject matter being disclosed by Forrest is his own personal testimony and one that affects FOG members, Festool companies and all Festool users who frequent FOG and other websites of interest to them.

Dave R.
 
Good Morning,
As Dave alludes in his last message, the rules were meant to prevent people from sharing messages from someone else that were not meant to be public.  The rules are not meant to include your own messages.  I didn't specify this in the rules, because most people know it's up to them whether or not to share their own message.

In other words, if Forrest (or anyone else) wants to share the text of a message they sent to Festool, that's fine.  In fact, in this situation, it's a good idea.

Stay in touch,
Matthew
 
I just noted that on the festoolcanada site, when you search for a retailer, you will find Hafele and Ultimate tools listed. So far so good. BUT why the heck do they list hafeles website that only has poor information and Dan's website is not listed at all! I don't like bashing anyone, as a business owner I know first hand how damaging that can be. BUT come on Festool, you make world class tools, have a world class warranty but can't get your public relations right? You guys can't forget that 90% of consumers first do research on the web before buying these days. So if you fail in that, you lost sales--a lot of sales!
I hope it will be sorted out soon.

 
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