I sent my year old RO 90 in for repair and never heard anything it just showed back up a week later but they did not return my power cord. I can not get Festool to answer the phone return messages left or emails. I really need a power cord.
Sorry that you're not getting through. Our phones were down today, but it looks like they're back up. If you still can't get through, DM me your info, and we'll get you taken care of.