I continue to be pleased with their customer support. The miter gage arrived on schedule, assembly was easy, and I’m very please with both the design and the execution. They provide 4 small hex wrenches for assembly and if future adjustments are needed. There’s a tiny 3/32” hex wrench extender which is not necessary, but aids in tightening and loosening 2 set screws. They sent a part that appeared to be almost identical to the extension but actually must be a part from something else they manufacture. I called them, they answered on the first ring, sincerely apologized, and two days later the correct hex extension arrive via UPS. The correct part is the smaller diameter part in the photo.