KAPEX 120 - Horizontal mitre lock loose - Seeking help to tighten

[Morgan SherreyD]

I have a horizontal mitre lock loose.

When i turn to make it angle, it is fine in all the stop points - ie 0 degrees, 15, 22.5 and so on...
Though if i want to set it at any other point besides them the friction does not seem strong enough to hold it in place.

This is especially frustrating when doing cuts for things like architraves when so often you are adjusting your horizontal mitre by 1/2 a degree or so.

Can anyone point me in the right direction to fix this issue? Can't really afford to take my saw back into the shop and have it stay there for another 3 months only to come back with other issues...

Thank you!

 

[mark2]

Hi
Ive had exactly the same issue with mine, I phoned up the technical people at festool and after a quick conversation the guy on the other end arranged for a call back via video call, he had the exact machine in front of him and went through the step by step process of dismantling the back end of the machine, 5 screws if i remember correctly and a spring, He identified two screws which were loose and after tightening the problem was solved, this one call saved the cost of a courier both ways and was fixed the same day !!!!!

 

[ChuckM]

Hi
Ive had exactly the same issue with mine, I phoned up the technical people at festool and after a quick conversation the guy on the other end arranged for a call back via video call, he had the exact machine in front of him and went through the step by step process of dismantling the back end of the machine, 5 screws if i remember correctly and a spring, He identified two screws which were loose and after tightening the problem was solved, this one call saved the cost of a courier both ways and was fixed the same day !!!!!

Festool should explore and consider rolling out this kind of service as a new service initiative.

Because of the pandemic, we can now "see" our family docs virtually or consult them on the phone. Coupled with our access to our medical records including test results via an app, my family has cut many unnecessary trips  to the doctor's office --e.g., for a prescription or a lab. form, or reviewing test results. And no more parking fees, waiting in the Consultation Room, etc.

Simple advice or fixes, some of which have been shared in this Forum, can surely be conveyed to a user over a video call.