Kapex dies again

[Kevin D.]

About certain kapex saws being bad from certain time frame

Oh....OK

It was at the Festool Roadshow I went to about a month ago.  I was chatting with two Festool reps and was mentioning how there were those threads here on the FOG about how there were Kapex saws burning out, and one of them asks me 'how old is your Kapex?', to which I replied it was over 3 or 4 years old, to which he said I wasn't affected by it.  They were younger ones that were affected apparently.    The conversation veered elsewhere after that.

 

[jeh]

Why do people continue to buy these?

 

[Kevin D.]

Why do people continue to buy these?

Simple, if you have the money, they are amazing saws. 

 

[Cheese]

It was at the Festool Roadshow I went to about a month ago.  I was chatting with two Festool reps and was mentioning how there were those threads here on the FOG about how there were Kapex saws burning out, and one of them asks me 'how old is your Kapex?', to which I replied it was over 3 or 4 years old, to which he said I wasn't affected by it.  They were younger ones that were affected apparently. 

I do have to question the Festool reps reply on that one, something smells funny.  If it was only the early saws that had an issue, then when an early saw is repaired why can it still have problems?

There have recently been several members, Alice & Rizzoa13, among others, that have had multiple failures on "REPAIRED" Kapex's. I'm sure the Festool tech's aren't selecting "early" replacement parts when repairing "early" saws.  [sad]

 

[Kevin D.]

It was at the Festool Roadshow I went to about a month ago.  I was chatting with two Festool reps and was mentioning how there were those threads here on the FOG about how there were Kapex saws burning out, and one of them asks me 'how old is your Kapex?', to which I replied it was over 3 or 4 years old, to which he said I wasn't affected by it.  They were younger ones that were affected apparently. 

I have no idea based on what I recall of that short conversation.  Sorry.
I do have to question the Festool reps reply on that one, something smells funny.  If it was only the early saws that had an issue, then when an early saw is repaired why can it still have problems?

There have recently been several members, Alice & Rizzoa13, among others, that have had multiple failures on "REPAIRED" Kapex's. I'm sure the Festool tech's aren't selecting "early" replacement parts when repairing "early" saws.  [sad]

 

[Cheese]

I have no idea based on what I recall of that short conversation.

Ya, I talked with the local Festool rep about 3-4 years ago. This guy was really sharp and actually knew which end of a saw to use. It's too bad he's now a rep for a different product line.  [crying]

At any rate, he told me that Festool corporate was aware of the Kapex problems and "THOUGHT" it was an armature issue.  I replied Festool "THINKS" it's an armature problem and he replied yes, but they aren't sure.

Hmmm...that exchange wasn't too reassuring.    [eek]  That was 3-4 years back.

 

[yetihunter]

Y'know, just throwing darts at the wind, considering how the power cord is doing a whole lot of bobbing and weaving; maybe the cord is getting kinked up and at just the right position causes an impedance, voltage or current issue? 

 

[Brice Burrell]

Y'know, just throwing darts at the wind, considering how the power cord is doing a whole lot of bobbing and weaving; maybe the cord is getting kinked up and at just the right position causes an impedance, voltage or current issue?

I would assume that something Festool would have been able to identify pretty easily. 

 

[alice]

Well my kapex is back and I would like to thank Festool Canada for their and especially Dominic. They replaced the motor and some other small things and covered everything including shipping both ways.

 

[Cheese]

Well my kapex is back and I would like to thank Festool Canada for their and especially Dominic. They replaced the motor and some other small things and covered everything including shipping both ways.

That 5 year Canadian warranty makes a HUGE difference...that's what we need in the States... [crying] [mad] [crying]

 

[ChuckS]

As a Canadian owner of a three-years+-old Kapex, it is a relief to read your feedback. Festool service deserves praises for this excellent service encounter.

 

[rizzoa13]

As an American owner of a 3 year old Kapex, it is a kick in the teeth to read your feedback. Festool USA should be ashamed of themselves for their appalling silence on this issue. See what I did there.

 

[ProCarpenterRVA]

Why do people continue to buy these?

If you make millwork for a living, then it is worth it. Everything burns up eventually.

Sent from my Pixel XL using Tapatalk

 

[ChuckS]

Why do people continue to buy these?

Had I known about the motor issue, I would not have bought it, no matter how amazing it was. I rank reliability #1 consideration when I buy a car, a machine, etc. Having said that, I enjoy the Kapex very much, especially its accuracy and dust collection. I use mainly rough lumber and, as part of stock preparation,  the Kapex is therefore used in almost every project, large and small.

 

[Gregor]

As an American owner of a 3 year old Kapex ... Festool USA should ...

Fixed that for you, other places get only 3 years too...

 

[Longhair]

Why do people continue to buy these?

If you make millwork for a living, then it is worth it. Everything burns up eventually.

Sent from my Pixel XL using Tapatalk

Yeah, my hitachi was acquired used about 25 years ago. Use it daily. I'm going to hate it when it burns up