Kapex - help, 1 day old and it will not turn on

[Administrator_JSVN]

John,

Thanks for posting a follow up. Glad to hear that everything has been taken care of to your satisfaction. Again, sorry for the inconvenience.

Shane

 

[sandy]

I'm just curious, and since the issue has already been resolved, it probably doesn't matter, but I have to ask.  If the saw was one day old, you were well within the 30-day return period, so why didn't you simply order a new saw, and return the dead one for a refund?

 

[Administrator_JSVN]

I'm just curious, and since the issue has already been resolved, it probably doesn't matter, but I have to ask.  If the saw was one day old, you were well within the 30-day return period, so why didn't you simply order a new saw, and return the dead one for a refund?

He said he purchased online. So, it was inconvenient to exchange versus repair.

 

[johnleve]

Shane is correct.  It was my understanding that I would have to pay for the shipping back to the seller to accomplish the return.  By sending it in for repair Festool paid for the shipping and as it turned out I received a new saw regardless.  I also followed the sending in for repair instructions and retained the accessories- the angle finder and clamp.  The new saw they sent included both so that was a nice little bonus, not sure if having two angle finders is of any use but I had the idea in mind to get another clamp anyway.

Several others made the point that sending it in might be even better than a new one since a tech would be examining the saw.  Thinking about it later I am sure the factory has quality control and everything is checked thoroughly before it leaves so I don't think it really matters.  Anyway, I was pleased with the results before receiving the extra angle finder and clamp, now I am even happier since I emailed them about the mistake and was told to keep them.