Kapex Laser & base

[Administrator_JSVN]

I Still never received a responce from Festool  Help

In all fairness, I contacted you about this issue. I just received your PM about this. I still would recommend that you call our tech support line toll-free.  The number is in my signature.

Edit: I'm not sure I completely understand your complaint, but I believe that the center of the base (that rotates) is slightly proud of the left and right sides of the base (that are stationary) on purpose.  It's designed that way.  But I may be misinterpreting your issue.

 

[TOOLMAN169]

Sorry Shane I did not realize that I received a message until after I posted my comment

 

[Administrator_JSVN]

Not a problem, I understand your frustration and desire for the product to meet your expectations.  I want you to know that I am committed to getting the issue resolved to your satisfaction.  I would be happy to have someone contact you directly if you would send me a personal message or email with your contact information.  Please realize that if you email me, you will get a notification that I am out of the office until 1/4/10 but I will still make sure that someone gets in touch with you.

 

[peter halle]

Customer Service lives!!!! [thumbs up] [thumbs up] [thumbs up] [thumbs up] [thumbs up] [thumbs up] [thumbs up]

 

[TOOLMAN169]

Shane  My saw problem is the left stationary base and the center base [ that rotates] are level with each other. The problem is the right stationary base is lower causing my level to rock when you are checking level across the unit. Will this affect my accuracy on miter cuts. I just read your post I will send you my e-mail