Kapex life span

[Phil Beckley]

Regarding having a spare motor wouldnt be a bad idea apart from festool wont repair just parts they only repair the entire tool.  So if a motor was to fail I couldnt send the other part to be repaired it would require the entire tool.

To make is easy to swap it would need the motor, motor housing and electronics. You can then swap these within in 15mins. However these total upto about £300+ i think sooooo doesnt seem worth it

Im just updating whats happening i feel disappointed.  Im disappointed the tool doesnt last long enough and when it does break down there is no urgency to get it sorted.
Im curious what the repair costs might be.  I dont think ill be excited about it.

Im disapointed ive not found a chopsaw i want to replace the kapex with yet i like.
Currently im left with repair costs or new kapex..... [sad]

 
[/quote]

......legislation dictates that we have to repair the machine to working order and not just 'part repairs'.
rg
Phil

 

[Kev]

Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

 

[Phil Beckley]

Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

........a variety of reasons can cause delay - on occasions the courier may not arrive for example. The process replies on communication and of course timing for shipping.

.........all warranty repairs for the U.K and Ireland are carried out by Festool U.K - once the machine is out of warranty it is up to the owner to decide which repair centre to use, either Festool or a dealer in which case the dealer can charge at their choice - free market etc
rg
Phil

 

[Phil Beckley]

In the past the service has been good.

Im not sure if its dealer festool relationship which makes the difference regarding festool service. 

When i had a problem his festool rep was hot on and sorted me out brilliantly.

It was a while ago so maybe festool has slacked off abit regarding service....?

My dealer came round to pick up the chopsaw from me within a few hours of talking to me about it.  Then it was left with them.

Hi
......it should all be part of the service. Having a good relationship with a dealer will always pay off - no different to any other walk in life
......no slacking off on Service from the U.K and all the Service team try to ensure the machines are returned within 48 hrs and that the whole system runs smoothly
.......cool of the dealer to collect - service and relationships can be a real benefit
rg
Phil

 

[Holmz]

Many Bosch and metabo owners are not lucky enough to experience the customer service.

 

[jmbfestool]

Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

Im not sure how you have come to that conclusion from Phils comment.

Im not saying you are wrong and it might well be but that would indicate that my dealer is seriously lying not just a dealers white ly.

Phil can properly confirm this but festool well not accept kapex being shipped any other way but via their transport box.  My dealer told me he said they would ship it screwed to a pallet but festool dont accept that method of transport.  This is understandable because it can get damaged via transport.  This means festool must send a transport box and my dealer said they dont have any to send to pick up kapex.

 

[Phil Beckley]

Many Bosch and metabo owners are not lucky enough to experience the customer service.

Correct - Service All Inclusivehttps://www.festool.co.uk/Service/Pages/Service-overview.aspx
rg
Phil

 

[Holmz]

Many Bosch and metabo owners are not lucky enough to experience the customer service.

Correct - Service All Inclusivehttps://www.festool.co.uk/Service/Pages/Service-overview.aspx
rg
Phil

I actually intended the post as sarcasm or irony.
I am not sure which, as most just call it a "wise a$$" comment.

 

[Phil Beckley]

Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

Im not sure how you have come to that conclusion from Phils comment.

Im not saying you are wrong and it might well be but that would indicate that my dealer is seriously lying not just a dealers white ly.

Phil can properly confirm this but festool well not accept kapex being shipped any other way but via their transport box.  My dealer told me he said they would ship it screwed to a pallet but festool dont accept that method of transport.  This is understandable because it can get damaged via transport.  This means festool must send a transport box and my dealer said they dont have any to send to pick up kapex.

Hi
Screwing a Kapex to a pallet is not really an acceptable way to transport it. A couple of points - courier companies have a duty of care to employees so the machine has to packed accordingly hence why we use the boxes.
  On occasions we have run out of boxes but when a box is sent out it is up to the courier company to stick to the timetable and sometimes returns do not come back in good time. We have more than required to cover but glitches do happen even when all bases are apparently covered
rg
Phil

 

[jmbfestool]

In the past the service has been good.

Im not sure if its dealer festool relationship which makes the difference regarding festool service. 

When i had a problem his festool rep was hot on and sorted me out brilliantly.

It was a while ago so maybe festool has slacked off abit regarding service....?

My dealer came round to pick up the chopsaw from me within a few hours of talking to me about it.  Then it was left with them.

Hi
......it should all be part of the service. Having a good relationship with a dealer will always pay off - no different to any other walk in life
......no slacking off on Service from the U.K and all the Service team try to ensure the machines are returned within 48 hrs and that the whole system runs smoothly
.......cool of the dealer to collect - service and relationships can be a real benefit
rg
Phil

Yeah was brilliant. I dont live to far like 10-12mins drive but saved me stopping what i was doing.... Posting on Fog lol [tongue]

Its a shame the 48hours only starts on festool land...my kapex seems to be struggeling to get there....  Then after all this waiting I might not be happy with the repair costs... So I could have gone and got me self a new chopsaw ages ago.  [tongue]

 

[Phil Beckley]

Many Bosch and metabo owners are not lucky enough to experience the customer service.

Correct - Service All Inclusivehttps://www.festool.co.uk/Service/Pages/Service-overview.aspx
rg
Phil

I actually intended the post as sarcasm or irony.
I am not sure which, as most just call it a "wise " comment.

...... [smile] still the best though
rg
Phil

 

[Kev]

Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

Im not sure how you have come to that conclusion from Phils comment.

Im not saying you are wrong and it might well be but that would indicate that my dealer is seriously lying not just a dealers white ly.

Phil can properly confirm this but festool well not accept kapex being shipped any other way but via their transport box.  My dealer told me he said they would ship it screwed to a pallet but festool dont accept that method of transport.  This is understandable because it can get damaged via transport.  This means festool must send a transport box and my dealer said they dont have any to send to pick up kapex.

The 48hour repair service only starts from when the tool arrives at festool repair centre like Phil said......  Now this is just speculation on my part...

Why has it taken festool so long to send a transport box?  Is it because many have been damaged and they havent been replaced so festool are short on boxes?
Is it because festool have many kapex's in for repair and so all boxes are in use
Or
Is it festool cant keep up with repair overall and so for them to keep the 48hour turn around they delay the pick off tool so that it it buys them more time.
Or
A mix up and some one just didnt send a box out all this time?

Well .. not servicing your machine at any level because a box isn't available is insane .. that could be costing a pro thousands a day simply because a tool isn't available to your job [eek]

We'd probably need Phil to confirm or deny the shipping box excuse in relation to your dealer and whether the issues are central to KAPEX or more general based on what you're saying.

Bottom line though, if I was in your shoes I'd be uber cranky! How many KAPEX machines should you have to buy to know you'll be able to reliably use one of them [sad]

I really like my KAPEX, but the growing saga of motor failure can damage your confidence in the tool.

 

[jmbfestool]

Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

Im not sure how you have come to that conclusion from Phils comment.

Im not saying you are wrong and it might well be but that would indicate that my dealer is seriously lying not just a dealers white ly.

Phil can properly confirm this but festool well not accept kapex being shipped any other way but via their transport box.  My dealer told me he said they would ship it screwed to a pallet but festool dont accept that method of transport.  This is understandable because it can get damaged via transport.  This means festool must send a transport box and my dealer said they dont have any to send to pick up kapex.

Hi
Screwing a Kapex to a pallet is not really an acceptable way to transport it. A couple of points - courier companies have a duty of care to employees so the machine has to packed accordingly hence why we use the boxes.
  On occasions we have run out of boxes but when a box is sent out it is up to the courier company to stick to the timetable and sometimes returns do not come back in good time. We have more than required to cover but glitches do happen even when all bases are apparently covered
rg
Phil

I totally agree screwing to a pallet wouldnt be the best method.  However I did offer to my dealer I would personally make a plywood box for the kapex but I was told to leave it with him. 

 

[Phil Beckley]

In the past the service has been good.

Im not sure if its dealer festool relationship which makes the difference regarding festool service. 

When i had a problem his festool rep was hot on and sorted me out brilliantly.

It was a while ago so maybe festool has slacked off abit regarding service....?

My dealer came round to pick up the chopsaw from me within a few hours of talking to me about it.  Then it was left with them.

Hi
......it should all be part of the service. Having a good relationship with a dealer will always pay off - no different to any other walk in life
......no slacking off on Service from the U.K and all the Service team try to ensure the machines are returned within 48 hrs and that the whole system runs smoothly
.......cool of the dealer to collect - service and relationships can be a real benefit
rg
Phil

Yeah was brilliant. I dont live to far like 10-12mins drive but saved me stopping what i was doing.... Posting on Fog lol [tongue]

Its a shame the 48hours only starts on festool land...my kapex seems to be struggeling to get there....  Then after all this waiting I might not be happy with the repair costs... So I could have gone and got me self a new chopsaw ages ago.  [tongue]

Hey JMB
  Email was sent 1 hour back to find the position on the Kapex.
rg
Phil

 

[Kev]

Yeah was brilliant. I dont live to far like 10-12mins drive but saved me stopping what i was doing.... Posting on Fog lol [tongue]

Its a shame the 48hours only starts on festool land...my kapex seems to be struggeling to get there....  Then after all this waiting I might not be happy with the repair costs... So I could have gone and got me self a new chopsaw ages ago.  [tongue]

Weren't you thinking along the lines of a radial arm saw recently?

On the light and easy side though -you're right in saying nothing compares to KAPEX (with UG cart and extensions I've never seen a challenger).

 

[Phil Beckley]

Based on Phil's comment it sounds like a dud dealer then !!

Here in Oz my Festool dealer will ship repairs same or next day depending on the time of day you take gear in. Often see a very old CT or sander going in for love (models that haven't been sold in my Festool buying years!) Other dealers aren't as responsive.

Sadly, any link in the service chain can ruin the experience .. but the end result is all you get to judge.

Do Festool resellers mark up the cost of repairs in the UK for non warranty stuff?

Im not sure how you have come to that conclusion from Phils comment.

Im not saying you are wrong and it might well be but that would indicate that my dealer is seriously lying not just a dealers white ly.

Phil can properly confirm this but festool well not accept kapex being shipped any other way but via their transport box.  My dealer told me he said they would ship it screwed to a pallet but festool dont accept that method of transport.  This is understandable because it can get damaged via transport.  This means festool must send a transport box and my dealer said they dont have any to send to pick up kapex.

The 48hour repair service only starts from when the tool arrives at festool repair centre like Phil said......  Now this is just speculation on my part...

Why has it taken festool so long to send a transport box?  Is it because many have been damaged and they havent been replaced so festool are short on boxes?
Is it because festool have many kapex's in for repair and so all boxes are in use
Or
Is it festool cant keep up with repair overall and so for them to keep the 48hour turn around they delay the pick off tool so that it it buys them more time.
Or
A mix up and some one just didnt send a box out all this time?

Well .. not servicing your machine at any level because a box isn't available is insane .. that could be costing a pro thousands a day simply because a tool isn't available to your job [eek]

We'd probably need Phil to confirm or deny the shipping box excuse in relation to your dealer and whether the issues are central to KAPEX or more general based on what you're saying.

Bottom line though, if I was in your shoes I'd be uber cranky! How many KAPEX machines should you have to buy to know you'll be able to reliably use one of them [sad]

I really like my KAPEX, but the growing saga of motor failure can damage your confidence in the tool.

hi
  Hopefully this will not turn into 'Kapex boxgate' and I am sure there is a simple reason as to why there was a delay with shipping from the dealer - I will ask and get back to you.
  We have had machines returned in all manner of containers - Kapex are safer in a box that Festool U.K supply for collection and returns.
rg
Phil

 

[Holmz]

Many Bosch and metabo owners are not lucky enough to experience the customer service.

Correct - Service All Inclusivehttps://www.festool.co.uk/Service/Pages/Service-overview.aspx
rg
Phil

I actually intended the post as sarcasm or irony.
I am not sure which, as most just call it a "wise " comment.

...... [smile] still the best though
rg
Phil

And I like the look of the Kapex, so it am watching all with interest.
You're a gentleman Phil.

 

[Phil Beckley]

Yeah was brilliant. I dont live to far like 10-12mins drive but saved me stopping what i was doing.... Posting on Fog lol [tongue]

Its a shame the 48hours only starts on festool land...my kapex seems to be struggeling to get there....  Then after all this waiting I might not be happy with the repair costs... So I could have gone and got me self a new chopsaw ages ago.  [tongue]

Weren't you thinking along the lines of a radial arm saw recently?

On the light and easy side though -you're right in saying nothing compares to KAPEX (with UG cart and extensions I've never seen a challenger).

....wow a radial arm saw, apprenticeship days them  [wink]

 

[jmbfestool]

In the past the service has been good.

Im not sure if its dealer festool relationship which makes the difference regarding festool service. 

When i had a problem his festool rep was hot on and sorted me out brilliantly.

It was a while ago so maybe festool has slacked off abit regarding service....?

My dealer came round to pick up the chopsaw from me within a few hours of talking to me about it.  Then it was left with them.

Hi
......it should all be part of the service. Having a good relationship with a dealer will always pay off - no different to any other walk in life
......no slacking off on Service from the U.K and all the Service team try to ensure the machines are returned within 48 hrs and that the whole system runs smoothly
.......cool of the dealer to collect - service and relationships can be a real benefit
rg
Phil

Yeah was brilliant. I dont live to far like 10-12mins drive but saved me stopping what i was doing.... Posting on Fog lol [tongue]

Its a shame the 48hours only starts on festool land...my kapex seems to be struggeling to get there....  Then after all this waiting I might not be happy with the repair costs... So I could have gone and got me self a new chopsaw ages ago.  [tongue]

Hey JMB
  Email was sent 1 hour back to find the position on the Kapex.
rg
Phil

Thank you.

It would be nice to see what has happend to see if it was just a miss communication or my dealer not giving me the full story to whats gone on although i dont see a reason why they would ly. 

 

[jmbfestool]

Yeah was brilliant. I dont live to far like 10-12mins drive but saved me stopping what i was doing.... Posting on Fog lol [tongue]

Its a shame the 48hours only starts on festool land...my kapex seems to be struggeling to get there....  Then after all this waiting I might not be happy with the repair costs... So I could have gone and got me self a new chopsaw ages ago.  [tongue]

Weren't you thinking along the lines of a radial arm saw recently?

On the light and easy side though -you're right in saying nothing compares to KAPEX (with UG cart and extensions I've never seen a challenger).

Well I was thinking of buying another kapex one for workshop yes and carry on using the other kapex for site.  I already had plans in my head on how to build the bench to house the kapex on and using my old kapex arm extension from my old kapex stand.

I would have said about 2-3months time I would have bought the new kapex.  I dont know how I would have felt if this kapex had then blown up after I just bought the new one......

I do know now I wont be buying a kapex for the workshop so the metabo you've linked to or the bosch or even a radial arm are at play at the moment.  Im in no rush for that though.  I do own another chopsaw and I have a table saw so I can get by

When festool did that week givaway of tools i wanted to win the kapex i thought that would be ideal lol.  unfortunately I didnt win.